Virtual Events
Date/Time: Tuesday, May 12, 2026 at 3 PM Eastern
Host: Jonathan Malone-McGrew, EDP
Join us for our first cXm Social Hour!
- No PowerPoint. No Panels. Just People.
- Come for the Connections, Stay for the Conversation.
- Unplugged. Unscripted. Unforgettable.
- Professionals Helping Professionals.
Social Hour Prompt: 👉 Upvote the prompt you want us to start with.
Translate Smarter, Not Harder: Delivering Multilingual Documents Without Rebuilding Them
Date/Time: Wednesday, May 20, 2026, at 12 – 1 PM Eastern
Presented by: Yonel Enriquez
Presented and Sponsored by:
In this session, we’ll explore:
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- Why rebuilding for multilingual delivery creates risk and delay
- Translating documents post-composition, no workflow changes
- Scaling multilingual delivery with format fidelity
- Reducing cost and accelerating turnaround
Font Reality Check: What Printing Organizations Must Do Now to Reduce Licensing Risk
Date/Time: Wednesday, May 6, 2026, at 12 – 1 PM Eastern
Presented by: Pat McGrew, M-EDP
Presented and Sponsored by:
In this session, we’ll explore:
- Why font licensing is now a real operational risk
- Where printers are most vulnerable today
- What to do now to reduce exposure without slowing production
Communications Retrieval in the AI Era
Date/Time: Thursday, April 23, 2026 at 1 – 1:30 PM Eastern
Presented by: Scott Draeger, M-EDP
In this session, we’ll explore:
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How AI-driven experiences are changing archive access patterns
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How the shift from storage-centric to retrieval-centric thinking is unfolding
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What these changes may mean for archive cost models and contracts
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Early considerations for adapting archive and retrieval strategies
Modernizing the Data Layer: Designing a Loosely Integrated Architecture for Growth
Turn Document Accessibility into a Competitive CX Advantage
Date/Time: Wednesday, March 4th at 12 – 1 PM Eastern
Speaker:
Presented and Sponsored by:
Data-First Customer Communication Systems for CX & AI
From CCM to CXM: Navigating the Next Era of Customer Communications
Date/Time: Wednesday, January 28th at 12 – 1 PM Eastern
Presented by: Mia Papanicolaou and Elizabeth Stephen
cXm PROFESSIONALS ASSOCIATION FOUNDING SPONSORS
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