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Xplor to host Keynote breakfast Panel at Print 17

Complimentary registration is now open for the event titled
Exploring the Role of Print in Today’s Customer Journey

Lutz, FL— June 21, 2017: Xplor International today announced that they will once again host a complimentary keynote breakfast panel during the Print 17 event, September 10 – September 14, 2017 at McCormick Place, Chicago. Additionally, the event is now open for registration. Attendees can register for the complimentary breakfast panel here: http://www.cvent.com/d/j5qw5s.

The recent enterprise focus on improving customer experience is strongly tied to reviewing and improving the customer journey. Understanding—and mapping—a customer journey can be as much an art as it is a science. Since that journey now spans many media types, the role of print can get lost in the mix.  A timely communication by mail can secure a new customer, while a poorly-executed print campaign can also spell disaster.

The breakfast keynote session, moderated by Matt Swain of Keypoint Intelligence – InfoTrends, is titled “Exploring the Role of Print in Today’s Customer Journey” and will focus on the latest market trends, best practices, and the role of print in today’s customer journey. End user panelists will share their insights during the event that boasts a lively discussion.

This sponsored breakfast session is presented at no charge, thanks to sponsors Canon Solutions America, Compart North America, and Pitney Bowes. Space will again be limited to the first 200 people who register, so register today as this session has reached capacity each year.

When:  September 12, 2017
Where: McCormick Place, Chicago, IL, Room S105abc (Right by Bus Drop Off)
Time: 7:30 AM-10:00 AM
Registration Fee: Complimentary (Registration Required here: http://www.cvent.com/d/j5qw5s)

Questions and requests for additional information can be directed to Xplor Headquarters via phone at +1-813-949-6170 or via email at info@xplor.org. One additional sponsorship opportunity remains open for the event. For more information on becoming a sponsor, please contact Deborah Green, Director of Sales, at +1-770-444-3845 or deborahgreen@xplor.org.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Xplor International Accepting Applications for 2017 Scholarships

Association Scholarships Open to Xplor Member’s and Their Immediate Families

Lutz, FL – May 30, 2017 – Xplor International, today announced that they are accepting applications for their 2017 scholarship program through the deadline of July 14, 2017.

In 2010, Xplor decided to go beyond its traditional member offerings to help promote and support the next generation of industry professionals. The Xplor Member Scholarship program was founded to provide financial assistance to Xplor members and their immediate families who are pursuing careers in the field of document and communication technology including such studies as web design, marketing, IT, business, print, cyber security, etc.

The program is funded by the generosity of Xplor Elite Sponsors: NEPS, Crawford Technologies, GMC Software Technology, Canon Solutions America, Compart, OpenText Exstream, Ricoh, and Solimar Systems.

To qualify for an Xplor Scholarship, one must be a current Xplor member (or immediate family) and maintain a 3.0 GPA at a four-year or two-year college or university degree program in the United States or Canada.

Scholarship recipients are selected based on their application submission, response to an essay question, as well as academic achievement, participation in school activities, and service to the community.

“The scholarship program is a great member benefit.” says Skip Henk, President and CEO of Xplor International. “Not only are member’s eligible, but their spouses, children. I encourage members to apply.”

Each year scholarships are awarded in various denominations, up to $1000 USD. The 2017 deadline for applications is July 14th. For more information, or to apply, visit www.xplor.org/scholarship.


About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Leading Vendors Line Up to Sponsor Xploration® 17

Lutz, FL – March 9, 2017 – Xplor International, the worldwide electronic document systems association, today announced the line-up of conference sponsors for Xploration® 17, being held March 28-30 at the Caribe Royale Orlando in Orlando, Florida.

“Our sponsors are critical to the success of our programming.” said Skip Henk, EDP, President and CEO of Xplor International. “I’d like to thank our long-time sponsors for their continued support and welcome a few new players as well!”

Xploration® 17 Conference Sponsors include:

Registration:

  • Conference Bag– Canon Solutions America
  • Lanyard/Badge Holder– OpenText
  • Writing Pad – Appvion

Food and Beverage

  • Tuesday Lunch – Elixir Technologies
  • Wednesday Lunch – Crawford Technologies
  • Beverage Breaks – GMC Software
  • Thursday Breakfast – Xplor Canada

Networking Events

  • Opening Reception – NEPS, Inc.
  • Wednesday Happy Hour Reception – Crawford Technologies and RenderX, Inc.

Conference Programming

  • Industry Analysts’ Workshop – GMC Software
  • Track – All Things Data – Compart North America
  • Track – Customer Experience – Elixir Technologies
  • Track – Business Management – OpenText
  • Keynote Speaker / Gary Vitti – Ricoh USA

There are a couple more sponsorships still available. Vendors interested in either a sponsorship or becoming an exhibitor should contact Xplor’s Director of Sales, Deborah Green at 770-444-3845 or via email at deborahgreen@xplor.org.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Manager
+1-813-949-6171
Chad@xplor.org

“Xplor at Graph Expo” Event Sponsored by Industry Leaders

Lutz, FL — July 26, 2016: Xplor International today announced that Canon Solutions America, Compart North America, Pitney Bowes and Xerox Corporation will be sponsoring this year’s Xplor at Graph Expo event being held September 27, 2016 during the Graph Expo show.

Customer Experience: A Critical Factor for Achieving Success will be moderated by Matt Swain of InfoTrends who, along with panelists, will address whether the advancements in technology and changes in human behavior make superior customer experience a moving target. A superior customer experience has emerged as a critical success factor for companies. It is about meeting, and ideally exceeding, the expectations of your customer.

The complimentary event is limited to the first 200 registrants. Registration includes admission to the panel session, a networking breakfast, and a Graph Expo exhibit hall pass, all courtesy of the event sponsors. For more information, or to register for the event, visit the event page: http://bit.ly/1U9jX6g

“Over the last couple of years the concept of delivering a great customer experience has taken center stage and has become a critical success factor for companies.” says Skip Henk, President and CEO of Xplor International. “Our panelists will discuss the critical success factors in delivering a superior customer experience, as well as the obstacles and how companies can overcome them.”

Event Details:

Date: September 27, 2016
Time: 8:30 AM to 10:00 AM (Breakfast starts at 7:30 AM)
Location: OCC North Building – Level 3, Room N310 E&F
Cost: FREE (Registration required and limited to the first 200 registrants)

For information about Xplor at Graph Expo, please visit: http://bit.ly/1U9jX6g. You can also contact Xplor Headquarters at +1-813-949-6170.


About Canon Solutions America
Canon Solutions America is a leading provider of digital document technology solutions.  The Océ brand has a reputation for delivering high speed, outstanding quality and rock-solid reliable production printers to some of the biggest industries and brands. From cut-sheet to continuous feed, monochrome to full-color, and toner to inkjet, these scalable printing and workflow solutions are customized for your business and backed by award-winning service. As part of Canon Solutions America, we have the brightest R&D minds advancing tomorrow’s innovations to help you grow your business, control costs, and practice environmental stewardship. Whether it’s improving productivity or opening new markets and applications, we can help you be ready for the future. Learn more at pps.csa.canon.com.

About Compart North America
Over the course of two decades Compart has helped over 1,200 companies worldwide, across a broad range of industries, to successfully implement output management solutions. Our international team has extensive technological expertise in providing output management solutions for complex enterprise environments. We work with you to design the ideal output management solution for your business. www.compart.com

About Pitney Bowes
Pitney Bowes (NYSE: PBI) is a global technology company offering innovative products and solutions that enable commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global ecommerce. More than 1.5 million clients in approximately 100 countries around the world rely on products, solutions and services from Pitney Bowes. For additional information, visit Pitney Bowes at www.pitneybowes.com.

About Xerox Corporation
Xerox is a global business services, technology and document management company helping organizations transform the way they manage their business processes and information. Headquartered in Norwalk, Conn., we have more than 140,000 Xerox employees and do business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information — from data to documents. Learn more at www.xerox.com.

About Xplor International
Xplor International is a worldwide, not-for-profit professional association that consists of thousands of users and suppliers of the products and services that create, modify and deliver customized information using a wide variety of document technologies. The association provides educational products and programs for its members and the industry at large through conferences, meetings and annual events. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Manager
+1-813-949-6171
Chad@xplor.org

Customer Experience: Put the patty on the damn bun!

By Skip Henk, EDP, President/CEO of Xplor International

Over the last year I have been spending a great deal of time better understanding the varying intricacies of a customer experience, its relationship to our industry, and how a great customer experience can pay big dividends.

An article I read the other day by Warren Buffet said, “Your business will succeed if you execute this three word mission, DELIGHT YOUR CUSTOMER.” Speaking at the 20th Graduation of Goldman Sachs’ 10,000 Small Businesses at LaGuardia Community College, Buffett told the graduates: “Tomorrow morning when you look in the mirror after you’ve gotten up, just write — or just put it in lipstick or whatever you want — ‘delight my customer’ not ‘satisfy my customer.’ ‘Delight my customer.’”

This perhaps is the most descriptive and succinct definition of a the Customer Experience I have read.

(To read the article http://tinyurl.com/jxgghuy )

We have dozens of customer experiences each week which can vary greatly. Whether you are dropping your clothes off at the cleaners, going to the grocery store or ordering on Amazon we have plenty of opportunity to be delighted.

Some of the most mundane of interactions can be delightful with delight being driven by expectations.

Setting Expectations
Customer experience is how we expect to be treated in a given situation. When we go to the cleaners, we don’t want to wait in line too long to drop them off and we want our clothes cleaned properly and ready when promised. At the grocery store, we expect shelves to be well stocked, for the store to be clean and for there to be plenty of cashiers or self serve kiosks to minimize our wait when leaving. When ordering online, we look for availability, price, shipping costs and time. Then we expect our purchase to arrive on or before the date promised.

Expectations vary based on the task and whether we have high or low expectations. When expectations are met, it represents a good experience.

Put the Patty on the Damn Bun
I occasionally go to a fast food restaurant, typically with fairly low expectations. I do expect to wait if I go during a peak times and I automatically assume my order is will not be right, so I check it. I also expect that it is at least warm.  Reasonable but certainly not high expectations.

hamburgerLast week, I had a Big Mac craving and ventured to McDonald’s to order myself a Big Mac and fries.  (Don’t judge me, I know the Big Mac is 560 calories and fries add an additional 368 calories; this isn’t the point)  The “customer experience” was going along well, I did not have to wait long, the order appeared correct and I saw the fries come out the fryer, so they were nice and hot. I was good to go. I sat down to eat and opened my Big Mac finding BOTH patties were hanging halfway off the bun. Not sure exactly why it crossed me but it did.

As I looked at my burger I contemplated taking it back but decided not to do so. What I realized is that the customer experience can in fact be a moving target with expectations theoretically changing with each transaction. The same may hold true for our industry.

At the Xplor at Graph Expo breakfast session, September 27th in Orlando, our panel, moderated by Matt Swain of Infotrends, will try and answer the question:  “With advancements in technology and changes in human behavior, is offering a superior customer experience a moving target?”

If you are planning to attend Graph Expo, I invite you to attend our complimentary breakfast session sponsored by Canon Solutions America, Compart North America, Pitney Bowes and Xerox Corporation. For more information and to register, visit the event website.

As far as my Big Mac expectations, “Put the damn patty on the bun!”

skip_Henk_Photo_2011

 

Skip Henk, EDP
President/CEO
Xplor International

Xplor at Graph Expo Registration Now Open

Lutz, FL— June 15, 2016: Xplor International today announced that registration for their keynote breakfast panel during the Graph Expo event, September 25 – September 28, 2016 at Orlando Convention Center, is now open. Registration is available here: http://www.cvent.com/d/xfqvqg

The breakfast keynote session, moderated by Matt Swain of InfoTrends is titled “Customer Experience: A Critical Factor for Achieving Success” and will focus on the importance of the customer experience, as well as understanding customer expectations, with end user panelists sharing their insights in their efforts to create the perfect customer experience.

This sponsored breakfast session is presented at no charge, thanks to sponsors Canon Solutions America, Compart North America, and Xerox Corporation. Space will be limited to the first 200 people who register.

When:  September 27, 2016
Where: Orlando Convention Center
Time: 7:30 AM-10:00 AM
Registration Fee: Complimentary (Registration Required here: http://www.cvent.com/d/xfqvqg)

Questions and requests for additional information can be directed to Xplor Headquarters via phone at +1-813-949-6170 or via email at info@xplor.org. Additional sponsorship opportunities remain open for the event. For more information on becoming a sponsor, please contact Deborah Green, Director of Sales, at +1-770-444-3845 or deborahgreen@xplor.org.


About Xplor International
Xplor International is a worldwide, not-for-profit professional association that consists of thousands of users and suppliers of the products and services that create, modify, and deliver customized information using a wide variety of document technologies. The association provides educational products and programs for its members and the industry at large through conferences, meetings and annual events. Xplor International has its worldwide headquarters in Lutz, Florida with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Manager
+1-813-949-6171
Chad@xplor.org

 

Xplor International Accepting Applications for 2016 Scholarships

The Association’s Scholarships Open to Xplor Member’s and Their Immediate Families

Lutz, FL – May 18, 2016 – Xplor International, today announced that they are accepting applications for their 2016 scholarship program through the deadline of July 15, 2016.

In 2010, Xplor decided to go beyond its traditional member offerings to help promote and support the next generation of industry professionals. The Xplor Member Scholarship program was founded to provide financial assistance to Xplor members and their immediate families who are pursuing careers in the field of document and communication technology including such studies as web design, marketing, IT, business, print, cyber security, etc.

The program is funded by the generosity of Xplor Elite Sponsors: Crawford Technologies, GMC Software Technology, NEPS, Solimar Systems, Canon Solutions America, Compart, HP, Ricoh, Transformations, and Xerox.

To qualify for an Xplor Scholarship, one must be an Xplor member (or immediate family) and maintain a 3.0 GPA at a four-year or two-year college or university degree program in the United States or Canada.

Scholarship recipients are selected based on their application submission, response to an essay question, as well as academic achievement, participation in school activities, and service to the community.

“The Xplor scholarship program is a great member benefit” says Skip Henk, President and CEO of Xplor International. “And not only are member’s eligible, but their spouses, children and grandchildren as well. I encourage all Xplor members to spread the word.”

Each year scholarships are awarded in various denominations, up to $1000 USD. The deadline for applications is July 15th. For more information, or to apply, visit www.xplor.org/scholarship.


About Xplor International
Xplor International is a worldwide, not-for-profit professional association that consists of thousands of users and suppliers of the products and services that create, modify, and deliver customized information using a wide variety of document technologies. The association provides educational products and programs for its members and the industry at large through conferences, meetings and annual events. Xplor International has its worldwide headquarters in Lutz, Florida with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Manager
+1-813-949-6171
Chad@xplor.org

Sold-Out Exhibits Reported for Xploration® 16

Lutz, FL – March 29, 2016 – Xplor International, the worldwide electronic document systems association, today reported a sold-out exhibition for Xploration® 16 being held April 5-7, 2016 at the Caribe Royale Orlando in Orlando, Florida.

Tweet this: Xplor Reports Sold-Out Exhibits for Xploration® 16 http://bit.ly/1pIl5zN #Xplor16

By design, Xplor limits the number of exhibitors we have participating in the event. We did add a couple of additional booth spaces this year and are excited that we sold out for the sixth year in a row,” said Skip Henk, EDP, President and CEO of Xplor International. “As Xplor continues to expand its programming to accommodate new technologies and processes, I am pleased to have some new vendors join us this year as well as welcome back our returning vendors.”

Xploration 16 Vendor Forum Participants Include:

  • 360 Advanced, P.A.
  • AccuZIP, Inc.
  • Adphos North America, Inc.
  • Appvion
  • Bell and Howell, LLC
  • Broadridge Financial Solutions, Inc.
  • Canon Solutions America, Inc.
  • Click2Mail.com
  • Compart North America
  • Content Critical Solutions
  • Crawford Technologies
  • Delphax Technologies, Inc.
  • Ecrion Software Inc.
  • EMC Corporation
  • enChoice, Inc.
  • GMC Software
  • Holland House B.V.
  • HP
  • IBM Corporation
  • Icon Communications Dynamics, Inc.
  • Kofax from Lexmark
  • Konica Minolta Business Solutions
  • Lake Image Systems
  • Level One
  • Mail-Gard
  • MCS, Inc.
  • Napersoft
  • NearStar, Inc.
  • Neopost USA
  • NEPS, LLC
  • RenderX, Inc.
  • Riso, Inc.
  • Satori Software
  • Sefas Innovation
  • Solimar Systems
  • Transformations, Inc.
  • Xeikon
  • Xerox Corporation
  • XLPrint USA LLC

Vendors interested in exhibiting at Xploration 2017 should contact Deborah Green, Xplor’s Director of Sales, at +1-770-444-3845 or via email at deborahgreen@xplor.org


About Xploration® 16
The two-and-a-half day event is the perfect blend of educational sessions, panel discussions, general sessions, and networking events in a relaxed Florida environment. The event features 55+ Educational Sessions/Panels, THREE Keynote Sessions, 35+ Industry Partners in the Vendor Forum, Two Evening Networking Events and Two Networking Luncheons. For more information, visit the conference website: www.cvent.com/d/drqy2z #xplor16

About Xplor International
Xplor International is a worldwide, not-for-profit professional association that consists of thousands of users and suppliers of the products and services that create, modify, and deliver customized information using a wide variety of document technologies. The association provides educational products and programs for its members and the industry at large through conferences, meetings and annual events. Xplor International has its worldwide headquarters in Lutz, Florida with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Manager
+1-813-949-6171
Chad@xplor.org

 

Industry Leaders Support Xplor International’s 2016 Elite Sponsor Program

Lutz, FL – March 24, 2016 – Xplor International, the worldwide electronic document systems association, today announced the 2016 list of participating companies in their Xplor Elite Sponsorship program.

Tweet this: Industry Leaders Support 2016 Xplor International Elite Sponsor Program: http://bit.ly/1MEslly #Xplor16

The Elite Sponsor program, announced in 2006, helps provide educational programming conducted by Xplor International throughout the year, including the Xplor Member Scholarship program. 2016 Elite sponsors include:

Platinum Elite Sponsors

  • Crawford Technologies, GMC Software

Gold Elite Sponsors

  • NEPS, Solimar Systems

Silver Elite Sponsors

  • Canon Solutions America, Compart North America, HP, RICOH, Transformations, Xerox  Corporation

New to the program in 2016 is Compart North America and Xerox Corporation, who joined as Silver Elite sponsors.

“The support of our Elite sponsors is paramount to our ongoing success”, says Skip Henk, EDP, Xplor’s President and CEO, “their support enables us to provide educational programming and resources to our members and the industry in general. The generosity of our Elite Sponsors also provides funding of the Member Scholarship program open to Xplor members and their immediate famalies.”

If you are interested in becoming an Xplor Elite sponsor, contact Xplor’s Director of Sales, Deborah Green at 770-444-3845 or via email at deborahgreen@xplor.org.


About Xplor International
Xplor International is a worldwide, not-for-profit professional association that consists of thousands of users and suppliers of the products and services that create, modify, and deliver customized information using a wide variety of document technologies. The association provides educational products and programs for its members and the industry at large through conferences, meetings and annual events. Xplor International has its worldwide headquarters in Lutz, Florida with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Manager
+1-813-949-6171
Chad@xplor.org

Xplor at Graph Expo Breakfast Event ‘Sells Out’ for Third Year

The Emergence of Omni-Channel Communications proves to be a hot topic

Lutz, FL — September 21, 2015: Xplor International, the worldwide electronic document systems association, today announced that the Xplor at Graph Expo Breakfast event on September 15, 2015 at McCormick Place was once again a success.

Tweet this: @Xplor_Int at #GraphExpo announces their keynote panel was a success! #OmniChannel breakfast proved to be a big hit http://bit.ly/1Kt1JpD

Registration, limited to 200, reached capacity the week prior to the event. Twenty-five additional seats were added due to the demand. This was the third year that Xplor has used this successful keynote breakfast panel format, a change in format from previous Xplor conference formats held at Print and Graph Expo.

Registration to the Xplor at Graph Expo event included admission to the panel, breakfast, and a Graph Expo exhibit hall pass, courtesy of our sponsors Canon Solutions America, Crawford Technologies, and Xerox Corporation.

“The feedback we received on the panel has been excellent. The topic was relevant, panelists were extremely knowledgeable and Matt Swain did his typical great job.” said Skip Henk, EDP, President and CEO of Xplor. “Special thanks to Matt Swain of InfoTrends, Graph Expo, our panelists, and our sponsors Canon Solutions America, Crawford Technologies and Xerox for making this forum possible.”

Xplor International’s next event, Xploration® 16, is being held April 5-7, 2016 and will feature 55+ educational sessions, daily networking events, and a vendor forum area. The event is being held in Orlando, Florida at the Caribe Royale Orlando. Preliminary event information can be found on the Xplor website (www.xplor.org/xplor16). Information will be added here as it is announced.


About Xplor International
Xplor International is a worldwide, not-for-profit professional association that consists of thousands of users and suppliers of the products and services that create, modify and deliver customized information using a wide variety of document technologies. The association provides educational products and programs for its members and the industry at large through conferences, meetings and annual events. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Connect with Xplor on Facebook  or Twitter.

Xplor International Media Contact:
Chad Henk, EDA
Marketing Coordinator
Chad@xplor.org
+1-813-949-6171