Xplor International has ‘Last Days of Summer’ Membership Promotion

Lutz, FL – August 15, 2019 – Xplor International today announced their ‘Last Days of Summer” membership promotion in which you can join Xplor as an individual member for as little as $49 USD. Company memberships are also discounted during this promotion, bringing the investment to only $695 USD for an unlimited number of employees. This membership promotion is good through August 31, 2019.

This promotion is open to any members around the world, regardless of location, and works for both new memberships as well as renewals. No promo code is necessary as the system will automatically show this promotional pricing.

Those interested in membership can join here (www.xplor.org/membership) while members who would like to renew their membership can do so through the member’s portal (www.xplor.org/portal).

As an Xplor member, you are supporting the industry as well as the association while providing great benefits to yourself or your company and all its employees. Benefits include:

  • Scholarship eligibility for all employees and their spouses/children/grandchildren
  • E-Document News submissions for distribution to over 8500 industry professionals
  • Access to hundreds of past presentations, including annual conference content and Xplor’s half-day events, from 2010 to now!
  • Access to hundreds of webinar recordings beginning in 2011
  • An unlimited number of employees for company memberships
  • Listing in the Xplor Partner Directory for company memberships
  • And much more!

“This is by far the biggest promotion we have done for membership is quite some time!” says Chad Henk, Marketing Director for Xplor International. “Individuals save over 50% while companies are saving $200 USD. It’s a great deal!”

If you are interested in more information, please click the links above, email memberinfo@xplor.org, or call +1-813-949-6170.


About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Xploration Tour to be in Dallas on September 5th; Registration Now Open

Lutz, FL – August 14, 2019 – Xplor International today announced that registration is now open for the Xploration Tour event in Dallas on September 5, 2019. The event will be held at Broadridge Financial Services and is sponsored by Compart. Attendees can register at www.xplor.org/tour.

The 2019 Xploration Tours will focus on the best practices and technologies that drive Customer Communications. Each of the four city programs features speakers who will share their experiences and expertise in creating effective and efficient communications.

The Dallas event will begin with a session from Gina Ferrara, Senior Analyst at Madison Advisors, as she answers the question, “Is it time to rethink and refresh your CCM?” This session will cover the challenges and the risks in refreshing your strategy for how you are communicating with customers, as well as the impact on the customer experience when companies decide to maintain the “status quo.”

Additional sessions include APIs – Discovering New Connectivity by John Lynch of Compart and Optimizing Your Organization With Professional Services by Kevin Conzelman of Broadridge Financial Services. This Xploration Tour will then wrap-up with a panel discussion of the day’s speakers before touring the Broadridge Financial Services facility. The event includes a continental breakfast and lunch.

“This event will be complimentary to all, courtesy of our event sponsor Compart,” says Skip Henk, President/CEO of Xplor International. “We want to see everyone in Dallas, so use promo code COMPART when registering.”

For more information about the Xploration Tour, or for your complimentary registration, visit www.xplor.org/tour.

For information on becoming an Xploration Tour sponsor, please contact sales@xplor.org or +1-813-949-6170. Sponsorships are still available for Omaha on October 15th.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Join the XPLOR20 Education Committee!

Each year, a team of Xplor members and past conference attendees band together to help determine the educational content of the upcoming conference. This education committee represents a cross section of the industry and helps ensure the right topics are covered, the wrong ones aren’t, that everything presented is educational and of value to conference attendees.

The committee typically consists of six to eight people who meet 3-4 times for one hour via GoToMeeting between now and November.

Currently, we have a couple of people involved from the analyst and consulting side and we are looking for a few end users as well as a couple of vendors to join. All selected Education Committee participants will receive a free conference pass to XPLOR20 taking place in April of 2020 in St. Pete Beach Florida.

Should you have interest in joining this group or have any questions, please contact me via email at skip@xplor.org or call me at +1-813-949-6171.

I appreciate your time and support of Xplor.

skip_Henk_Photo_2011

 

Skip Henk, EDP
President/CEO
Xplor International

How can my company leverage industry certification?

Scott Draeger, Vice President of Customer Transformation at Quadient has been a huge proponent of industry certification, he himself a designated Master Electronic Document Professional (M-EDP). Over the last several years, Quadient has invested both time and financial resources promoting industry certification within the company.

I wanted to circle back with Scott to get his thoughts on the impact within his organization and whether he feels the investment has paid dividends.

Skip: Scott, thank you for taking the time to speak about industry certification

Scott: I can always find time to speak about industry certification, because it is most important when an industry is changing. Our industry is changing rapidly, so industry certification helps companies like Quadient prove to the market that we are up to date in our knowledge.

Skip: Quadient places a great deal of value on industry certification. Quadient now has 188 designated or certified professionals. What percentage of total employees is that? Why is industry certification important to you and Quadient?

Scott: Over 20% of Quadient’s staff has an official Designation from Xplor. I believe that makes us the most certified software vendor in the industry in both volume and percentage. But, the location of the certifications also matters. Our services team in the Americas is 100% certified, which means they bring context, knowledge and passion to all of their projects.

Skip: Can you tell me a little bit about the EDP certification program?

Scott: The EDP program is about your passion and reflecting on your place within the customer communication and document industry. This is a differentiated industry certification, because it takes review of your work by your peers to earn the EDP or M-EDP designation. It is harder to earn than a purely test-based certificate, because it requires written samples that show the application of practical knowledge to real-world document projects.

Skip: What value does it present to your customers and prospects?

Scott: When we discuss implementations with our customers and prospects, we proudly feature our team’s participation in the EDP program to show that we understand context. The EDP matrix considers “Document Production Journey” and “Document Application Development Lifecycle” and values diversity of experience with technology and business needs. This means that our customers and prospects are assured that we understand the tools, technology and context of their communication projects.

Some people may not know just how much effort Xplor puts into keeping the EDP certification relevant. The matrix has been updated by a very active committee to add mobile and web channels, as well as analytics. There are more opportunities to reward skills in business acumen and knowledge sharing. The certification committee makes sure this is a current reflection on the skills and technologies needed, and the reviewers are open to learning about new technology in the submissions.

Skip: You include certification statistics in your proposals. What impact does it have? How does it differentiate Quadient from your competitors?

Scott: This is an interesting question. One of the common responses is, “what is an EDP?” We love that one, because it lets us talk about how the EDP program is a way for us to ensure development of our people. It differentiates us from competitors because it shows that we have awareness of how we can best use new approaches to solve business problems of communication. We list this in our RFP responses and proudly present this to any customers and prospects.

Skip: What has been the reaction/feedback from your employees?

Scott: My coworkers at Quadient seem to value the program. I have personally been the mentor for about eight of them in the past four years. Every year, we have a kickoff presentation to explain the program, and we usually get 50-100 people on that first call. Of course, it’s been running for four years, so we are getting the new people into the EDA program as soon as possible. The first crop of EDAs are starting to consider their EDP next year.

Skip: In closing, what message do you have for individuals and company’s regarding industry certification?

Scott: At the rate business and technology change, it is important to pursue certification for a few reasons. First, earning a certification shows your peers and managers that you are serious about the industry. Second, the process of pursuing a certification reminds you that you don’t, in fact know everything. This does wonderful things to expand your thinking, at a minor cost to your pride. Lastly, earning a certification is a potential differentiator in a job market that is rapidly changing in terms of both business models and technology. I recently earned a CCXP (Certified Customer Experience Professional) certificate from CXPA (Customer Experience Professionals Association) to augment my M-EDP to show that I have made progress in studying the CX literature.

Skip: Scott, once again, thank you for taking the time and congratulations on your success. Anyone interested in obtaining additional information about the EDP certification program can visit www.xplor.org/edp or call Xplor International at 813-949-6170.

Scott: Anytime, Skip! I recommend the program to anyone in the document and customer communication industry, because it will change your perspective. The EDP program is a wonderful opportunity to reflect on your abilities and experiences. I believe this frame of mind is essential for long term career success, because it gives you a chance to see what areas you can grow into as you steer your career. Also, it can get you a chance to shake Skip’s hand on stage at Xplor 2020!

Until next time! Take care.

skip_Henk_Photo_2011

 

Skip Henk, EDP
President/CEO
Xplor International

Registration Now Open for Toronto Xploration Tour in Toronto on July 17th

Lutz, FL – June 19, 2019 – Xplor International, today announced that registration is now open for the Xploration Tour event in Toronto on July 17, 2019. The event will be held at the City of Toronto Archives and is sponsored by Crawford Technologies and Messagepoint. Attendees can register at www.xplor.org/tour.  

The 2019 Xploration Tours will focus on the best practices and technologies that drive Customer Communications. Each of the four city programs will feature speakers who will share their experiences and expertise in creating effective and efficient communications.

The Toronto event will begin with a focus on current CCM trends, the attributes of a meaningful customer experience and the impact it can have on an organization. Additional sessions will include a focus on accessibility, how artificial Intelligence will play a role in customer communications, and best practices in CCM. This Xploration Tour will then wrap-up with a panel of the day’s speakers. After the education is over, there will be a tour of the city archives building. The event includes lunch, courtesy of the event sponsors.

“CCM is no longer an option. Companies that are not looking at it are behind curve”, says Skip Henk, President/CEO of Xplor International, “Whether a company already has or is looking to implement and/or enhance their CCM strategy, this one-day event will provide insight and direction.”

For more information about the Xploration Tour, or to register, visit www.xplor.org/tour.

For information on becoming an Xploration Tour sponsor, please contact sales@xplor.org or +1-813-949-6170.

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:

Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

The 2019 Xploration Tour to hit Toronto on July 17th

Lutz, FL – May 20, 2019 – Xplor International, today announced the Xploration Tour will return to Toronto on July 17, 2019 after a very successful single-day event last year. The event will this time be held at the City of Toronto Archives. Registration is set to open June 1st.  

The Xploration Tour in Toronto is sponsored by Crawford Technologies. Two additional sponsorships for this event are still available.

The 2019 Xploration Tours will focus on the best practices and technologies that drive Customer Communications. Each of the four city programs will feature speakers who will share their experiences and expertise in creating effective and efficient communications.

The event will begin with an industry overview which will provide a baseline for the event, focusing on the current state of the industry. Additional sessions will focus on best practices and technologies, as speakers share their thoughts on why CCM is important, how companies can get started, and implementing a CCM strategy. The Xploration Tour will finally wrap up with a panel of the day’s speakers. After the Toronto event is complete, there will be a tour of the city archives building. The event includes lunch, courtesy of the event sponsors.

“CCM is no longer an option. Companies that are not looking at it are behind curve”, says Skip Henk, President/CEO of Xplor International, “Whether a company already has or is looking to implement and/or enhance their CCM strategy, this one-day event will provide insight and direction.”

Additional cities for the 2019 Xploration Tour include:

  • Dallas – September 5th, hosted by Broadridge Financial
  • Omaha – October 15th, hosted by FDR
  • Minneapolis – November (Date TBD), hosted by Taylor Communications

Each city will include 4-5 educational sessions, including an industry overview, as well a lunch. Some cities will offer facility tours. Programming may vary slightly between cities. Xplor members attend for free, and there is a nominal fee for non-members.

For more information about the Xploration Tour, visit www.xplor.org/tour.

For information on becoming an Xploration Tour sponsor for Toronto, or any of the other posted cities, please contact sales@xplor.org or +1-813-949-6170.


About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:

Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org