Registration Now Open for #XPLOR20 Virtual Conference

Program will include general sessions, panels, educational sessions, exhibits and networking

Lutz, FL – August 6, 2020 – Xplor International has announced that registration is now open for their first ever virtual annual conference event. XPLOR20 will take place over four days, starting on September 29th and continuing on October 1st, 6th and 8th.

Tweet this: @Xplor_Int announces the #XPLOR20 Virtual Conference Registration is now open! You can attend the 4-day event for as low as $49 USD! Register today! #CCM #CX #Data #Technology https://bit.ly/3fEaZd7

The virtual event will feature the same great line up of general sessions, panels, educational sessions, exhibits and networking as the St. Pete Beach event. Sessions will be delivered by end users, analysts, consultants, industry experts, and vendors who will share relevant topics, best practices and trends in the customer communications industry.

The conference program features four areas of focus, each with a unique blend of general and breakout sessions that address best practices and processes driving the CCM industry. The four focus areas include Compliance, Customer Experience, Data and Technology.

For more information regarding XPLOR20, or to access the registration site, please visit www.xplor.org/XPLOR20. Questions should be directed to Xplor HQ via email at skip@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

#XPLOR20 is Going Virtual

Program will include general sessions, panels, educational sessions, exhibits and networking

Lutz, FL — July 30, 2020: Xplor International, the worldwide electronic document systems association, today announced that #XPLOR20, which had been scheduled for September 17-19, 2020 at the TradeWinds Island Grand in St. Pete Beach, Florida, will go virtual

Tweet this: #XPLOR20 goes virtual! The updated event will be broken up among 4 days beginning Sept 29th and proceeding into Oct on the 1st, 6th, and 8th. The event will still contain the same sessions, panels, exhibits and networking, just with a little social distancing! bit.ly/3hKj55y

The event will take place over four days, September 29, October 1, 6 and 8, and will include the same great line up of general sessions, panels, educational sessions, exhibits and networking as the St. Pete Beach event. Sessions will be delivered by end-users, analysts, consultants, industry experts, and vendors who will share relevant topics, best practices and trends in the customer communications industry.

“We spent a great deal of time researching various platforms and professional companies to host and facilitate the event,” says Skip Henk, President/CEO of Xplor International. “The platform we selected has great graphics, dashboard and the functionality are amazing. It will significantly differentiate #XPLOR20 from other virtual events.”

The conference site will go live by 7/31.

Questions should be directed to Xplor HQ via email at skip@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Gimbel & Associates Releases Printer’s Guide to Better Business

GIMBEL & ASSOCIATES
400 Garden City Plaza Suite 405
Garden City, NY 11530-3362
FOR IMMEDIATE RELEASE:

Garden City, NY June 1, 2020

Gimbel & Associates, the well-known printing industry management consulting firm, has published a compendium of articles designed to help their clients and other companies in the printing business develop strategies for protecting and growing their businesses. Roger P. Gimbel’s Guide to Better Business is full of helpful guidance, tips, and resources.

The downloadable eBook includes sections on Business Strategy, Marketing, Sales Acceleration, Production, and more. This 100-plus page comprehensive resource is available to print professionals at no charge.

“Companies in the printing business need new strategies, especially after COVID-19,” says company president and author Roger Gimbel, EDP, “This is the time for printing companies to assess their business models. The way they do business with customers is changing, and we decided it was the ideal time to create the guide.”

The Guide to Better Business is a collection of articles Gimbel & Associates has produced to help companies create successful businesses today and as business recovers from the pandemic shutdown. Printers will find the eBook contains valuable information they can put to use in their own organizations among titles such as “Data Security Challenges in Your Print Environment”, “Enhancing Your Communication Skills”, and “Making More Money with Mail”.

Print company managers tend to focus on delivering the projects of the day to their customers. They don’t spend enough time planning how to improve their businesses. When the economy picks up, print companies will be extra busy. Right now is a great time to browse through the guide and jot down strategic ideas relevant to your organization.

ABOUT GIMBEL & ASSOCIATES

Gimbel & Associates is an international management consulting firm working to ignite business growth through digital technologies. As an independent company, they offer clients customized consulting services to achieve their sales and marketing goals. With an extensive background in print services, print production, digital, marketing communications, database management, training, and direct marketing, Gimbel & Associates helps their clients accomplish their growth and efficiency goals.

An Interview with Harvey Gross on upcoming Customer Communications Virtual Summit

By: Skip Henk, President and CEO of Xplor International

Xplor Elite sponsor and longtime supporter Crawford Technologies is hosting a virtual customer communications summit on May 6th outlining strategies for staying in touch with your customers.

I had the opportunity to speak with Harvey Gross, Vice President of Products for Crawford to learn a bit more on their decision to put on the event and what people can expect.


Skip: Harvey, what is Crawford’s purpose in putting on the Customer Communications Virtual Summit?

Harvey: Well Skip, in a nutshell – we kind of missed getting together with our colleagues in the industry ad hearing about the new things that everyone has been working on.

Skip: This whole virtual world is coming to the forefront, on a lighter note, what should one wear to this event?

Harvey: This is a really important question given the current environment we are all living in right now. Let me share the good news – what you wear is totally up to you! Be as comfy as you want! You don’t have to wear a suit and tie, a name badge and what’s even more important – there’s no need to worry about social distancing, so you don’t have to wear a mask. That is unless you have a really cool mask that you like to wear around your home or office.

Skip: What is the Customer Communications Virtual Summit and why should you attend?

Harvey: Another good question. While many of the industry events you were planning to attend this spring and summer have either been cancelled or postponed, it doesn’t mean that you have to miss out on gaining the insights from recognized industry experts, customers and enterprise leaders about the technologies and best practices that can help organizations grow and thrive. And to be quite honest, we here at Crawford Technologies miss having the opportunity to share these experiences with you and we know our colleagues do as well. But we didn’t want this to be just be another invitation to a webinar.

We decided that the best way to get everyone together would be to host a full day, complimentary Customer Communications Virtual Summit where our industry experts can share their knowledge and experiences related to improving customer experience, understanding and achieving regulatory compliance and optimizing customer communications across 3 tracks – Output Management, eDelivery and Document Accessibility. With 30 sessions focused on thought leadership, case studies, user experiences and collaboration opportunities, the Virtual Summit is more than just another webinar – it is an ideal and timely opportunity to easily stay on top of the latest industry trends and topics.

Skip: Who will be speaking?

Harvey: We are thrilled to have an amazing lineup of the most respected customer communications industry experts and enterprise leaders for this event. Our Keynote speaker, Matt Swain, managing director and practice lead at Broadridge Communications and Customer Experience (CX) Consulting, will share his perspective on the future of communications relative to business priorities and customer preferences in the wake of COVID-19 and how some temporary measures are likely to morph into new norms for communications in the future. Attendees will also have the opportunity to hear from Kaspar

Roos, founder and CEO of Aspire Customer Communications Services; Gina Ferrara, senior analyst at Madison Advisors; Pat McGrew, managing director of The McGrew Group; Laney Feingold, lawyer and writer at the Law Offices of Lainey Feingold; and Pina D’Intino, founder of Aequum Global Access.

Our customers will also be sharing their insights and strategies for optimizing customer communications including John Slaney from Content Critical Solutions, Kathy Lovell from Regions Bank, Birkir Gunnarssen from Truist and Ken Schmidt from Ameritas. And you will also hear from our partners – BlueCrest, Canon, BCC Software, Nuxeo, Delphax Solutions, enChoice, Microsoft, Pitney Bowes Software, Deque, AO Docs and Open Access Technologies.

Skip: Any closing remarks?

Harvey: Make sure to check out the agenda and register for this exciting industry event. And if you need another reason to attend? You definitely won’t have tired, aching, blistered feet at the end of the day.

Register today and I hope to “see” you at our first Customer Communications Virtual Summit on May 6th.


Until next interview! Take care.

skip_Henk_Photo_2011

 

Skip Henk, EDP
President/CEO
Xplor International

Dealing with the Pandemic and Making Today a More Productive Day

Antoine DuPont is a recognized expert and strategist in digital marketing. He’s an award-winning marketing agency owner and a speaker at national & international conferences including a keynote presentation at #XPLOR20 September 17-19 in St. Pete Beach Florida.

Recently, Antoine shared some thoughts on dealing with the pandemic and making today a more productive day (or at least he hopes).


From Antoine:

Some days are productive and some aren’t.

Yesterday wasn’t productive. I kept getting distracted by  Facebook or by the latest news article on the pandemic.

So I went in the kitchen looking for a snack. I kept telling myself “you’re not hungry, you’re just distracted & anxious”. I made myself a sandwich anyway. Just because.

Today will be a more productive day! I hope…

One of the simple ways I found to stay focused is to take one simple project at a time, like “create 2 short videos” or “redesign my landing page”, “write one blog”

Many of my friends lately have reached out to ask me about the tools I use to run my business. Below are ALL my favorite tools and what I use them for

So if you have good intentions on being productive today (or next week), here you go:
(not in any particular order of preference)

  • InVideo: to create a quick animation or video on the fly
  • RemoveBG : to remove the background on any picture
  • TubeBuddy : to get intelligence on how best to win with my YouTube videos
  • SEM Rush : to get intelligence on keywords and traffic on my website (and my competitors)
  • Custom Thumbnails : when I don’t have time to create my own thumbnails
  • Canva : when I need a graphic done quickly on a tight budget
  • AnswerThePublic: to know what question people ask on the internet with any keyword
  • Zoom : when I need to Zoom with people 😉
  • Basecamp : to manage all our projects
  • Moz Local : to win at the local SEO level
  • Buzz Sumo : to get intelligence on which content is going to perform best
  • Rev : to quickly get a video transcript
  • Videvo: for free stock video footage and clips
  • Death To Stock : for unique non-stock photos and images
  • GT Metrix: to check the load speed of any website
  • Splasheo : to customize a video for social media with captions

Have a happy productive day. Cheers!

Stay safe & be well. Hope to meet you in St. Pete Beach.

Antoine Dupont
Sales & Marketing Speaker + Consultant
W 561-272-8567

M 561-441-5478
antoine@katapult.biz
Speaking: www.antoinedupont.com
Join: www.facebook.com/groups/antoinedupont
Subscribe: www.youtube.com/antoinedupont

For more information on #XPLOR20 please visit: https://bit.ly/3eewLVH

An Interview with Kaspar Roos of Aspire CCS

By: Skip Henk, President/CEO of Xplor International

I have known Kaspar for almost a decade and he is the consummate professional. His enthusiasm and dedication to the industry have made him a recognized expert, consultant, and thought-leader in the Customer Communications Management (CCM) industry.

After leaving InfoTrends’, where he lead the global production workflow and customer communications advisory service, Kaspar founded Aspire, specializing in the CCM and Digital Customer Experience (DCX) industries.

Aspire is working on a new study that deals with “How to be successful with digital and omni-channel services at this time of deep disruption”, so I wanted to speak with him about the study and what to expect.

Skip: Kaspar, thank you for taking the time to speak with me. I am intrigued by your new study. Tell me a little about it and what can recipients expect to learn from it?

Kaspar: Obviously, the industry has been on a track toward digitization for two decades now. We’ve seen postal volumes plunge precipitously in Europe and North America since the turn of the last century.

Alongside the march toward digital, the other obvious trend is the shift in the balance of power in the B2C communications market in favor of the consumer. Customer experience has become such an important metric that improving it and perfecting omni-channel messaging have become the top communications priorities for businesses worldwide.

So, with that in mind, when we conceived this research study very early in the year, we were committed to surveying consumers and businesses in the US and Canada to find out what “next gen” use cases and applications were gaining traction in the real world so that service providers could invest accordingly. Of course, in the weeks since its inception, the multi-client has taken on even more pressing relevance than we could have predicted.

Skip: I assume you are speaking about COVID-19?

Kaspar: Yes, North America has only been in COVID-19 “lockdown” for three or four weeks — Europe for a bit longer — but the digital reality has arrived. Changes that seemed unthinkable have found fast roots. Schools and universities have closed and set up for remote learning. Doctors are conducting tele-appointments. WebEx stocks are soaring as businesses use them for virtual meetings and grandparents in quarantine use them to connect with grandchildren they can’t visit. Anyone would have thought those kind of changes would have taken months, if not years, to set up, but the threat of a global pandemic pushed up the timetable to just a few days. What we’ve witnessed is a significant acceleration of the digital evolution.

It reminds me of the Canadian postal strike that sped up digital adoption and dealt postal volumes a blow from which they’ve never recovered. This event is magnitudes larger and more impactful. Whether social distancing measures last for three months or eighteen, these new ways of interacting are changing the model and altering the ecosystem. This research will help us quantify those changes so we can help providers understand what that means for their business and operating models.

Skip: What’s your timeline for this research? Will it be affected by any economic downturn?

Kaspar: We’re planning to field throughout most of the month of May, so we’re asking for early bird subscriptions before Friday, April 24. Participants signing up before that date will have the opportunity to review a draft of the survey questionnaire and offer feedback before it goes live. After the results have been analyzed, we will deliver a written report of the findings in June and schedule remote briefings with every subscriber thereafter.

We know that the economic uncertainty has people scrambling, but surveys take time to develop and field, and these questions need to be asked, now more than ever. No matter what the economic outlook, communications will continue — they will just be communications in a new reality and on a different mix of channels and through emerging applications and use cases. Business users will need to own communications and manage them from wherever they’re working. Providers will also be facing new competition. Traditional players will need to evolve because digital agencies, business consultancies, solutions integrators and software vendors will all be pursuing the omnichannel opportunity.

What will they all need to do to be successful in the new paradigm? It’s an important question. It’s THE question. That’s why we’re moving now. We have to capture this data while it is most relevant.

Skip: So, what will this study entail?

Kaspar: We’re taking a two-step approach to help service providers transform for digital success. First, will gather the latest market intelligence by surveying 2,000 consumers and 300 businesses in the US and Canada. We want to know what experiences consumers value and what challenges businesses are facing in delivering them. What are these businesses’ investment plans and what do they need from providers? Second, based on these findings and how they rate on the scale of digital maturity, we’ll help subscribers navigate their way to success in this new paradigm by providing input on business planning and strategy so they can align people, process, and technology to create competitive value and differentiate themselves in the market.

Skip: Kaspar, thank you for your time an insight. I look forward to seeing the finished product. Any closing thoughts?

Kaspar: Thank you for the opportunity. If people are interested in subscribing, have questions, or would like additional information please reach out to Paul Abdool (paul.abdool@aspireccs.com) or Will Morgan (will.morgan@aspireccs.com).

Aspire Customer Communications Services
The Junction
Station Road
Watford
WD17 1ET
United Kingdom

Tel: +44 1923 605 526
Email: info@aspireccs.com


About Kaspar Roos: Kaspar is a leading expert, consultant, and recognized thought-leader in the Customer Communications Management (CCM) industry. He is the CEO and founder of Aspire, a boutique consulting firm specializing in the CCM and Digital Customer Experience (DCX) industries. Kaspar has more than 15 years of experience in the CCM space and is a regular speaker at industry conferences and events. He has worked with every leading CCM technology vendor and many leading service providers to help them with strategy and business development.

In June 2018 Kaspar spearheaded the launch of The Aspire Leaderboard, the industry’s first interactive CCM vendor positioning portal. Designed to take the complexity out of CCM decision-making, the Leaderboard features independent vendor evaluations, supported by dynamic filtering capabilities, alongside the latest CCM news, insight and events.

Prior to establishing Aspire, Kaspar was responsible for running InfoTrends’ global production workflow and customer communications advisory service. Here he provided market research, insights and strategic consulting services that helped leading technology vendors and service providers understand the shifts in the customer communications and workflow markets.

Kaspar received a Masters of Science (MSC) degree in Industrial Engineering and Management from the University of Twente (Netherlands), with specializations in information systems and business-to-business marketing.