What Do Messagepoint and AI Have In Common?

/in , /by

A discussion with Atif Khan, VP AI & Data Science at Messagepoint
Interviewed by Skip Henk, EDP, President and CEO of Xplor International

I recently read an article generated by ChatGPT on “The Future of CCM.” The article referenced various technologies and processes including Omni-Channel communications, hyper-personalization, Natural Language Processing while stressing that Artificial Intelligence (AI) will play a pivotal role in the future of CCM.

I recalled a press release recently from Messagepoint which spoke about MARCIE (their AI-powered content Intelligence engine) and harnessing the power of ChatGPT and GPT-4 and decided it was a good time to for me to learn more.

Skip: For our readers who may not be familiar with Messagepoint, please give us your elevator pitch.

Atif: Messagepoint is a pioneer in the CCM space, providing an intelligent content hub. Distinguished from other competitors, it has a unique content-centric approach that allows for customization and precise delivery of messages across various channels, including print, web, mobile, and email. Messagepoint has also revolutionized the field by heavily investing in AI, introducing its award-winning platform, MARCIE, which uses the latest Natural Language Processing, Deep Learning, and Large Language Models (LLMs) to enhance content quality and efficacy. As a result, businesses can reuse content, create highly personalized communications, and enhance their engagement with their customers. It’s a comprehensive solution designed to optimize your communication strategies in the most efficient way possible.

Skip: There has been a lot of buzz around ChatGPT, Google Bard and other AI text generators this year. Messagepoint recently announced its own integration with ChatGPT and GPT-4. Can you describe how you have incorporated these tools into your customer communication management solution?

Atif: Messagepoint has fully embraced the capabilities of AI text generators like ChatGPT and GPT-4 through MARCIE. These integrations enable the enhancement of the company’s Customer Communication Management (CCM) solutions, particularly in terms of creating and editing content.

The integration of these LLMs completes the AI Assisted Authoring feature of Messagepoint. The LLMs provide real-time feedback to content authors about the quality and usefulness of their messaging content. They offer rewrites to make the content more impactful, ensuring it’s easy to read, upholding the appropriate sentiment and presentation of a message, and maintaining consistency with corporate branding.

MARCIE leverages these AI text generators with robust, problem-specific prompt creation to ensure the consistency of AI-generated content and its alignment with the user’s desired outcome. This prompt engineering is context-aware, use case-focused, and adaptive to the task, properly handling CCM artifacts such as variables, dates, URLs, addresses, and telephone numbers.

All these features are contextualized within the existing workflows and activities of the Messagepoint platform. The integration provides a simple and natural user experience that minimizes effort while maximizing results, ensuring that the best answer is achieved for the given task.

Skip: What are the benefits of using a solution like ChatGPT integrated with a solution like Messagepoint vs on its own, outside of a CCM solution?

Atif: Using a solution like ChatGPT integrated with a platform like Messagepoint brings several benefits, particularly when compared to using ChatGPT or any other large language model on its own.

  • Contextual Understanding: Messagepoint’s MARCIE platform, combined with ChatGPT, allows the language model to operate within the specific context of your business and communication needs. MARCIE’s prompt engineering ensures the AI is context-aware and considers key concepts (like variables, dates, URLs, addresses, telephone numbers etc.) during the rewrite process.
  • Content Optimization: The integration provides real-time feedback on the quality and utility of the content. It offers suggestions to improve readability, sentiment, message presentation, and alignment with corporate branding, enhancing the overall impact of the content.
  • Simplicity and Efficiency: By incorporating ChatGPT within Messagepoint, users can manage all aspects of their customer communications within a single, streamlined platform. This integration fits seamlessly into existing workflows, making the process simpler and more efficient.
  • Specialization for CCM: MARCIE’s tailored prompts are heavily specialized for Customer Communication Management use cases, ensuring optimal results for specific tasks. This specialization would be extremely hard to reproduce when using a standalone AI language model.
  • Improved User Experience & Interaction: Messagepoint’s modular approach to content management makes accessing and applying AI-generated content suggestions extremely user-friendly. The process of requesting a suggested rewrite and applying it involves just two clicks.

Overall, integrating ChatGPT within Messagepoint’s CCM solution enhances the user’s ability to create and deliver high-quality, personalized content, offering a more holistic, targeted, and effective communication management system.

Skip: How do you see AI impacting customer communications in the future?

Atif: The impact of AI on customer communications is anticipated to be substantial and transformative. Here are a few ways we foresee AI reshaping the landscape of customer communications:

  • Enhanced Personalization: AI, specifically Large Language Models (LLMs) and image generation models, can drive deeper personalization in customer communications. By understanding content and customer profiles, AI can help craft highly tailored messages and visuals that resonate on an individual level, improving customer engagement and response rates.
  • Improved Content Quality: AI can generate and enhance content, ensuring it is readable, impactful, and aligns with the desired sentiment and corporate branding. It can offer real-time feedback and suggest improvements, enabling the creation of higher-quality content that effectively communicates the intended message.
  • Holistic Smart Search: AI can improve the ability to find and retrieve information through semantic search capabilities. By understanding the context and meaning of search queries, AI can return more relevant and precise results, streamlining content management processes.
  • Intelligent Classification and Clustering: AI can categorize and group content based on various factors, including topic, sentiment, or customer segment. This can lead to more effective content organization, easier retrieval, and the development of targeted communication strategies.
  • Automated Image Generation: AI can generate custom images or variations of existing images based on described constraints. This capability can ensure visual consistency in messaging and branding, and allow for more personalized and impactful visual content.
  • Real-time Adaptability: With AI’s ability to analyze data in real time, customer communications can be dynamically adapted based on changing customer behavior, market trends, or business needs, making communications more relevant and timely.

 

Skip: That is certainly impressive. Do you have any closing thoughts?

Atif: In the future, we expect AI to become an integral part of customer communication management, significantly improving content quality, personalization, and overall effectiveness of communication strategies. With platforms like Messagepoint investing early in AI and LLM technology, they are paving the way for these future developments in the field.

Skip: Atif, I want to thank you for taking the time to speak with me and share your thoughts and vision on the impact of AI on CCM. For anyone that has any questions for Mr. Khan or would like more information on MARCIE or Messagepoint please contact: info@messagepoint.com or visit www.messagepoint.com/ai

Until next interview! Take care.

skip_Henk_Photo_2011

 

Skip Henk, EDP
President/CEO
Xplor International

 

About Messagepoint: Messagepoint is a leading provider of customer communications management software.  Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring and managing complex customer communications for non-technical (business) users. Our customers rely on our award-winning platform to consistently deliver exceptional, highly personalized customer communications across all platforms and channels. For more information, visit www.messagepoint.com

2023 Scholarship Program Now Open

/in , /by

Association Scholarships Open to Xplor Members and Their Immediate Families

Lutz, FL – June 16, 2023 –Xplor International, today announced that they are accepting applications for their 2023 scholarship program through the deadline of July 31, 2023.

In 2010, Xplor decided to go beyond its traditional member offerings to help promote and support the next generation of industry professionals. The Xplor Member Scholarship program was founded to provide financial assistance to Xplor members and their immediate families who are pursuing careers in the field of document and communication technology including such studies as web design, marketing, IT, business, print, cyber security, etc.

The program is funded by the generosity of Xplor Association Partners including Gimbel & Associates, Crawford Technologies, Quadient, Canon Solutions America, Quantre Solutions, and Smart Communications. In addition, the program is supported by The Herman L. Gimbel and Audrey M. Gimbel Memorial Scholarship Fund.

To qualify for an Xplor Scholarship, one must be a current Xplor member (or immediate family) and maintain a 3.0 GPA at a four-year or two-year college or university degree program in the United States or Canada. Incoming college freshman may also apply with the same GPA requirements.

Scholarship recipients are selected based on their application submission, response to an essay question, as well as academic achievement, participation in school activities, and service to the community. This year’s essay question revolves around a very hot topic in the industry, AI. The question asks, “With the growth and development of artificial intelligence, what, if any, impact will it have on the customer experience?”

Each year scholarships are awarded in various denominations, up to $1000 USD. The 2023 deadline for applications is July 31st. For more information, or to apply, visit www.xplor.org/scholarship.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Career EDP Certification

Xplor EDP® Certification Program Modernized for Improved Certification Journey Experience

/in , /by

Lutz, FL – May 31, 2023 – The Xplor International EDP® Commission Board is pleased to announce the modernization of the EDP Certification program for an improved certification journey experience! The EDP Commission has updated the program’s policies and procedures to accept applications year-round, expand certification credits to include educational and knowledge sharing, and open portfolio work example submissions to be accepted through print and digital formats.

“Xplor recognizes the need to keep up with the digital expansion of the industry,” says Betsy Keplinger, M-EDP, Xplor’s EDP Commission Chair. “Our EDP Certification journey is now more flexible and accessible, with year-round applications and a broader scope of certification credits. We believe this program is not just a professional recognition but an investment in the future of the customer communications industry.”

Becoming EDP certified is a testament to ones industry skills, knowledge, and experience earning the distinguished recognition as an industry leader by Xplor International. Go to https://xplor.org/edp-certification-program/ to learn more about Xplor’s industry certification programs.

With the latest updates to the EDP certification, EDP certification applications are now accepted year-round. EDP applicants need five years of industry experience and 100 certification credits, which have been expanded to include educational and industry knowledge-sharing. The EDP Certification Handbook has been updated with a sample EDP Certification schedule, checklist, and certification credits definition points table for candidates.

Just as our customer communications industry continues to evolve to support all delivery channels, the EDP Certification program now accepts the submission of candidates’ portfolio work examples in print and digital formats. If you are an existing EDP Candidate, contact your mentor today or email edp@xplor.org to learn more about the expanded portfolio submission options and discuss which method may be best for you.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Registration Website Now Open for the 2023 Xplor CCM Summit

/in , /by

Lutz, FL – May 25, 2023 – Xplor International has announced that the conference website and registration are now open for their annual conference. The 2023 Xplor CCM Summit will take place November 14-16, 2023 at the Rosen Centre Hotel in Orlando, Florida. Attendees can register here: http://cvent.me/BrnQDD

Tweet this: @Xplor_Int announces #XplorCCMSummit registration is open for the annual event! It will take place Nov 14-16 at the Rosen Centre Hotel in Orlando, Florida http://cvent.me/BrnQDD.

The two-and-a-half-day event brings together end users, analysts, consultants, industry experts, and vendors dedicated to the education, evolution, and success of the CCM industry. The event will include:

  • An Engaging Keynote Fireside Chat
  • Rapid-Fire General Session Exhibitor Introductions
  • 18 Educational Sessions (2 Tracks: Business & Technical)
  • 3 Rounds of Birds of a Feather Discussions
  • 4 General Session Panels
  • 20 Leading-Edge Exhibitors
  • Daily Networking (including lunches and evening events)
  • Industry Awards

For more information regarding the 2023 Xplor CCM Summit, or to access the registration site, please visit http://cvent.me/BrnQDD.

Interested in speaking? The Call for Presentations is open and you could qualify for a complimentary conference pass! Please visit  http://cvent.me/rQPzQA.

Interested in exhibiting? Please email sales@xplor.org.

Questions should be directed to Xplor HQ via email at register@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Call for Presentations Now Open for The 2023 Xplor CCM Summit

/in , /by

Lutz, FL – May 11, 2023 – Xplor International has announced that the Call for Presentations is now open for their annual event, The Xplor CCM Summit. The application deadline is June 30, 2023.  The rebranded annual event will take place November 14-16, 2023 at the Rosen Centre Hotel in Orlando, Florida. Those interested in speaking can view more information here: http://cvent.me/rQPzQA

Tweet this: @Xplor_Int announces the 2023 #XplorCCMSummit has now opened the Call for Presentations for their annual event taking place November 14-16 in Orlando, FL http://cvent.me/rQPzQA

The two-and-a-half-day event brings together end users, analysts, consultants, industry experts, and vendors dedicated to the education, evolution, and success of the CCM industry. The event will include an engaging keynote fireside chat, 18 educational sessions, 3 rounds of birds of a feather discussions, 4 general session panels, daily networking, and more.

The 2023 Education Committee researched the topics that are dominating our industry and focused on two tracks: Business and Technology. Each track will offer sessions and discussions from beginner to intermediate, as well as sessions that anyone will enjoy.

The 2023 Xplor CCM Summit registration website will be released in the coming weeks, so visit www.xplor.org/2023ccmsummit for the latest and most up-to-date information about the event.

Interested in exhibiting? Please email sales@xplor.org.

Questions should be directed to Xplor HQ via email at register@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

About Xplor International
Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Quantre Solutions Joins Xplor International as a Silver Association Partner

/in , /by

Lutz, FL – May 9, 2023 – Xplor International, the worldwide electronic document systems association, today announced that Quantre Solutions has expanded their support of Xplor International and become a 2023 Silver Association Partner.

Quantre Solutions offers consulting and services for enterprises and customer communications service providers. Quantre values providing independent advocacy for enterprise customers and supporting the industry’s top service providers’ client onboarding consulting for over 15 years. Quantre assists with service provider presales strategy consulting, modernizing enterprise customer communications management workflow solutions, enhancing customers’ digital experiences, and optimizing CCM operational costs.

“We have worked closely with Quantre Solutions for many years now,” says Skip Henk, Xplor’s president and CEO.  “Their support of the conference and other events has now expanded into a year-round partnership and I couldn’t be more excited to have them on board.”

The Xplor Association Partnership program, launched in 2006 as our Elite Sponsorship program, supports year-round educational programming to Xplor members and the industry as a whole. In addition, the program provides funding for the Xplor Member Scholarship program launched in 2010, providing university scholarships for Xplor members and their immediate family members.

Scott Mulkey, EDP, COO & Partner, Quantre Solutions, said, “Marking our 15th anniversary, Quantre Solutions is proud to strengthen our relationship with Xplor International. This partnership will enable us to work together towards our shared goals of education, collaboration, and knowledge-sharing within the customer communications industry. I believe in Xplor’s mission and know that as a community we can help advance the adoption of modern CCM & CXM strategies and technologies to serve our customers better.”

Those interested in learning more about the Xplor Association Partnership program should contact Skip Henk via email at skip@xplor.org or you can also contact us at +1-813-949-6170.

About Xplor International
Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6170
Chad@xplor.org

About Quantre Solutions

Quantre Solutions offers consulting and services for enterprises and customer communications service providers. Quantre values providing independent advocacy for enterprise customers and supporting the industry’s top service providers’ client onboarding consulting for over 15 years. Quantre assists with service provider presales strategy consulting, modernizing enterprise customer communications management workflow solutions, enhancing customers’ digital experiences, and optimizing CCM operational costs.

Quantre introduced CxStrategizer, a presale analysis tool for CCM/CXM service providers in 2023. This tool helps reduce implementation and migration timelines, enhances customer experiences, and accelerates the time-to-market. CxStrategizer supports the industry trend of accelerating client onboarding through workflow automation and self-service analysis tools. Quantre noticed a gap in the market and developed a tool that doesn’t compete with existing content and composition management solutions. Instead, it validates the best strategy for an enterprise’s communications before investing in the transformation and migration to the service provider.

Visit www.quantresolutions.com to learn about Quantre and our certified Xplor EDP professionals.

Quadient Upgrades Association Partnership to Gold

/in , /by

Lutz, FL – April 25, 2023 – Xplor International, the worldwide electronic document systems association, today announced that Quadient has renewed their support of Xplor and upgraded to a Gold Association Partnership for 2023.

The Xplor Association Partnership program, launched in 2006 as our Elite Sponsorship program, supports year-round educational programming to Xplor members and the industry as a whole. In addition, the program provides funding for the Xplor Member Scholarship program launched in 2010, providing university scholarships for Xplor members and their immediate family members.

As part of the year-long partnership, Quadient will play a prominent role at the annual conference, the 2023 Xplor CCM Summit, as an exhibitor and will again sponsor of the annual Design Competition which supports the Xplor University chapters. In addition, Quadient is sponsoring the Summit mobile app and name badge lanyards.

“We thank Quadient for their ongoing support as an association partner,” says Skip Henk, Xplor President and CEO. “They have been here since the inception of the scholarship program in 2010 and their involvement continues to provide programming and scholarships to the Xplor community and the industry as a whole.”

Those interested in learning more about the Xplor Association Partnership program should contact Skip Henk via email at skip@xplor.org or you can also contact us at +1-813-949-6170.

For the most up-to-date information on Xplor events, including the 2023 CCM Summit, please visit www.xplor.org.

About Xplor International
Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6170
Chad@xplor.org

Xplor International Announces 2023 Conference Dates

/in , /by

November 14-16, 2023 in Orlando, Florida

Lutz, FL — April 4, 2023:  Xplor International, the worldwide electronic document systems association, today announced their annual conference, the 2023 Xplor CCM Summit will take place November 14-16, 2023 in Orlando, Florida at the Rosen Centre Hotel.

Tweet this: @Xplor_Int announces “The 2023 Xplor CCM Summit” will take place November 14-16, 2023 in Orlando, FL #XPLORSUMMIT #CCMSUMMIT http://tinyurl.com/4k2tvs63

“We are happy to be at the Rosen Centre Hotel this November,” says Skip Henk, Xplor President/CEO.  “The venue along with our new format will focus on relevant topics and provide more opportunity for quality time to connect with colleagues and vendors.”

The two-and-a-half-day event brings together end users, analysts, consultants, industry experts, and vendors dedicated to the education, evolution, and success of the CCM industry. The event will include:

  • An Engaging Keynote Fireside Chat
  • Rapid-Fire General Session Exhibitor Introductions
  • 18 Educational Sessions (2 Tracks: Business & Technical)
  • 3 Rounds of Birds of a Feather Discussions
  • 4 General Session Panels
  • 20 Leading-Edge Exhibitors
  • Daily Networking (including lunches and evening events)
  • Industry Awards

The 2023 Xplor CCM Summit website, as well as the Call for Presentations, will open in the coming weeks. Check out www.xplor.org for the latest and most up-to-date information.

Interested in speaking or exhibiting? Watch for our Call for Presentations announcement or email register@xplor.org to be notified once we are accepting applications. If you are interested in exhibiting, please email skip@xplor.org.

Questions should be directed to Xplor HQ via email at register@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Xplor International Media Contact:

Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Xplor Announces Changes to Annual Conference

/in , /by

Lutz, FL — March 21, 2023: Xplor International, the worldwide electronic document systems association, today announced major changes to their annual conference.

In addition to rebranding the event as the Xplor CCM Summit, changes to the format and content are designed to better promote the exchange of information and ideas, introduce different perspectives, and drive strategic conversations.

“Our new Conference Committee has reimagined our annual conference, focusing on targeted content and format changes including more general sessions, discussion groups and a new, simple breakout session format,” says Skip Henk, Xplor President/CEO.  “The changes will drive even more interaction and discussion, which is the goal of the event.”

The annual Xplor event historically brings together end users, analysts, consultants, industry experts, and vendors dedicated to the education, evolution, and success of the CCM industry. The two-and-a-half-day event will feature multiple keynotes and general session panels, two track options, five networking events, birds of a feather discussions and, of course, incomparable educational content.

The 2023 CCM Summit dates and location information are being finalized and will be announced soon. Check out www.xplor.org for the latest and most up-to-date information.

Questions should be directed to Xplor HQ via email at register@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Canon Solutions America Returns for 2023 as an Xplor International Silver Association Partner

/in , /by

Lutz, FL – March 16, 2023 – Xplor International, the worldwide electronic document systems association, today announced that Canon Solutions America has renewed their Association Partnership for 2023.

“I am very grateful for the continued support from Canon over the years,” says Skip Henk, Xplor’s president and CEO.  “Their support of our Association Partnership program helps provide funding for educational programming and scholarships that we provide to our members and the industry throughout the year.”

The Xplor Association Partnership program, launched in 2006 as our Elite Sponsorship program, supports year-round educational programming to Xplor members and the industry as a whole. In addition, the program provides funding for the Xplor Member Scholarship program launched in 2010, providing university scholarships for Xplor members and their immediate family members.

“Canon Solutions America is proud to support the Xplor International association.  We believe educational opportunities are essential to supporting and helping to grow our industry. Xplor does an excellent job in providing these opportunities for print industry members and we are happy to play a role in moving our industry forward with Xplor.” ~Francis A. McMahone, Executive Vice President, Canon Solutions America, Production Print Solutions.

Those interested in learning more about the Xplor Association Partnership program should contact Skip Henk via email at skip@xplor.org or you can also contact us at +1-813-949-6170.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:

Chad Henk
Director of Marketing
+1-813-949-6170
Chad@xplor.org

About Canon Solutions America, Inc.

Canon Solutions America, Inc. provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. Canon Solutions America, Inc. helps companies of all sizes discover ways to improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. For more information on Canon Solutions America, please visit csa.canon.com.