Title: Case Study: A Successful Electric Bill Redesign Using the LUNA Philosophy
Track: All Things Data
Date/Time: Tuesday April 5th – 2:00pm to 2:50pm
Room: Bonaire 2
Presenter: Denise Fundis and Robert Linsky
When Westar Energy was thinking of redesigning their energy bill, they went to some experts for help. From start to finish, a successful collaboration between Westar Energy and NEPS resulted in a new electric bill. This case study will show how a redesign project using the LUNA™ philosophy and NEPS’ project process created a success story for Westar Energy. We will walk through the engagement, research, redesign, testing and implementation phases. Learn about customer feedback, the cross-functional team and Westar Energy’s plans for moving forward.
- Why the LUNA™ philosophy is successful.
- The need for a cross functional team and a defined process.