Xploration 2016

Case Study: A Successful Electric Bill Redesign Using the LUNA Philosophy

Title:  Case Study: A Successful Electric Bill Redesign Using the LUNA Philosophy 
Track
:  All Things Data
Date/Time:  Tuesday April 5th – 2:00pm to 2:50pm
Room: Bonaire 2
Presenter: Denise Fundis and Robert Linsky

When Westar Energy was thinking of redesigning their energy bill, they went to some experts for help. From start to finish, a successful collaboration between Westar Energy and NEPS resulted in a new electric bill. This case study will show how a redesign project using the LUNA™ philosophy and NEPS’ project process created a success story for Westar Energy. We will walk through the engagement, research, redesign, testing and implementation phases. Learn about customer feedback, the cross-functional team and Westar Energy’s plans for moving forward.

Attendee Takeaways:

  1. Why the LUNA™ philosophy is successful.
  2. The need for a cross functional team and a defined process.
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