industry directory

Discover technology providers, service providers, consultants, and industry associations supporting the customer communications industry. Search by company name, keyword, or category, or browse the directory to explore organizations and their expertise.

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37 Organizations found

Allyant

Service Provider

We make accessibility simple, seamless, and efficient for organizations – ensuring equitable access to digital, document, and printed information for people with disabilities.

Azuba

Technology Provider

Azuba Corporation provides Customer Communications Management (CCM) software that helps organizations design, generate, and deliver personalized customer communications across a wide range of document types and delivery channels. Serving industries including financial services, insurance, healthcare, higher education, business services, and the public sector, Azuba’s solutions support document composition, multilingual communications, and communications modernization, helping organizations improve operational efficiency and the customer experience.

BelWo

Service Provider

BelWo specializes in Customer Communications Management consulting, implementation, and modernization services that help organizations improve document composition environments and communications workflows. The company provides expertise in legacy CCM migration, document redesign, systems integration, workflow optimization, and enterprise communications platforms, helping organizations reduce modernization risk while improving operational efficiency and accelerating the successful deployment of customer communications solutions.

BlueCrest

Technology Provider

Founding Member 2026 Gold Sponsor

BlueCrest helps enterprise organizations, print service providers, and mailing operations modernize and optimize high-volume customer communications production. Its portfolio spans print and mail workflow software, production inkjet printing, inserting systems, sorting, postal optimization, and productivity solutions that improve operational efficiency, visibility, and throughput across the communications lifecycle. With decades of experience in production print and mail, BlueCrest combines intelligent workflow automation with reliable production technology and global professional services to help organizations streamline operations, reduce costs, improve mail integrity, and deliver critical customer communications with confidence. Through the addition of BCC Software, BlueCrest also provides industry-leading postal software and address quality solutions that further enhance mailing efficiency and compliance.

Broadridge

Service Provider

Broadridge is a leading provider of customer communications solutions, offering end-to-end services for creating, producing, managing, and delivering high-volume customer communications. Its capabilities span document composition, production, print and mail, archival, digital delivery, statements, notices, fulfillment, and outsourced communications operations. Serving highly regulated industries, Broadridge helps organizations streamline communications workflows, improve compliance, and deliver consistent customer experiences across both print and digital channels.

Canon

Technology Provider

Canon provides production print, document imaging, workflow automation, and information management solutions that support the creation, production, and delivery of customer communications across enterprise and commercial print environments. Its portfolio includes production inkjet and toner technologies, document capture, workflow automation, software solutions, and professional services that help organizations improve print operations, automate document workflows, and support the evolving demands of both print and digital customer communications.

Compart

Technology Provider

Compart provides enterprise output management and Customer Communications Management solutions that help organizations design, generate, transform, and deliver high-volume customer communications across complex enterprise environments. Trusted by more than 1,200 organizations worldwide, Compart combines document processing, output management, and omnichannel delivery capabilities with deep technical expertise to help organizations modernize communications workflows while maintaining flexibility, scalability, and operational control.

Conduent

Service Provider

Conduent delivers digital business solutions and services across the commercial, government, and transportation sectors, including comprehensive solutions for the creation, management, and distribution of personalized, transaction-based customer communications. Leveraging cloud technologies, artificial intelligence, automation, analytics, and secure global operations, Conduent helps organizations modernize customer communications while delivering seamless, compliant experiences across both traditional print and emerging digital channels.

Content Critical Solutions, Inc.

Service Provider

For over 100 years Content Critical Solutions has supported clients with printing, packaging and mailing services. Over the past few years, we dramatically redefined our business profile without losing touch with that legacy. A leading provider of mission-critical business communications services, Content Critical Solutions provides comprehensive custom solutions for transaction processing, including content management, compliance messaging and reporting solutions. CCS also offers a wide array of professional services such as website marketing portals, customer retention programs, IT custom solutions, inventory management, digital document archives, mailing, warehousing, database management and Customer Communication Management as a Hosted Managed Service.

Crawford Technologies

Technology Provider

Founding Member 2026 Silver Sponsor

Let Crawford Technologies help you improve your customer communication management and delivery. With the most advanced, low-code print automation platform, we make communication easier.Our tools give you real-time visibility, insight, and control. Use them to optimize your workflows and drive results. Then you can plan every step of your automation, operation management, and document tracking process.Plus, go the extra mile with market-leading innovations in document accessibility. These let you provide the best possible experience for your customers.

CSG

Service Provider

CSG helps organizations simplify the complexity of customer engagement by delivering solutions that support customer acquisition, communications, monetization, and long-term loyalty. Operating globally, CSG manages billions of customer interactions each year through a portfolio of software and services that enable personalized communications, digital engagement, and customer experience initiatives. Its solutions help organizations modernize customer communications while improving operational efficiency and customer relationships across multiple channels.

DataOceans

Technology Provider

DataOceans provides enterprise Customer Communications Management (CCM) software and professional services that help organizations design, generate, manage, and deliver high-volume customer communications across print and digital channels. Its platform supports document composition, workflow automation, content management, migration, and communications modernization for organizations with complex regulatory and operational requirements. DataOceans helps enterprises streamline communications production, improve operational efficiency, and transition from legacy CCM environments to modern, scalable customer communications platforms.

Doxim

Service Provider

Doxim provides customer communications and engagement solutions for financial services and other highly regulated industries. Its integrated SaaS platform supports Customer Communications Management, document generation, omnichannel communications, and customer engagement, helping organizations digitize operations, improve efficiency, and modernize the customer experience. Serving more than 2,000 organizations across financial services, healthcare, insurance, utilities, telecommunications, and government, Doxim helps enterprises deliver personalized, compliant communications throughout the customer lifecycle.

Eclipse Corporation

Technology Provider

Eclipse provides enterprise software for designing and generating dynamic forms and customer communications that support both high-volume production documents and individual customer correspondence. Its platform includes omnichannel delivery, targeted messaging, and flexible integration capabilities that leverage data from both legacy and modern business systems without extensive application changes. Eclipse helps organizations modernize document generation while reducing implementation complexity, accelerating deployment, and improving the return on investment in communications technology.

Elixir Technologies

Technology Provider

Elixir Technologies provides Customer Communications Management (CCM) software that helps organizations design, manage, and deliver personalized customer communications across print and digital channels. Its solutions support document composition, workflow automation, content management, and digital transformation initiatives while helping organizations modernize legacy communications environments. Elixir’s platform enables enterprises to improve communications production, streamline operational workflows, and deliver consistent customer experiences across multiple delivery channels.

Equidox Software

Technology Provider

Equidox develops intelligent PDF accessibility solutions that help organizations automate compliance with accessibility standards including WCAG, the ADA, Section 508, and PDF/UA. Designed for both individual documents and high-volume communications such as statements, invoices, and other templated documents, Equidox AI integrates into existing document workflows through APIs and custom-trained models. Its platform helps organizations efficiently produce accessible customer communications while supporting regulatory compliance and digital inclusion.

FCI CCM

Service Provider

FCI CCM provides Customer Communications Management consulting and implementation services that help organizations modernize document composition environments, improve communications workflows, and successfully deploy enterprise CCM solutions. Its expertise includes solution architecture, implementation, migration, systems integration, and operational optimization across complex customer communications environments. FCI CCM helps organizations reduce implementation risk while improving the quality, efficiency, and long-term sustainability of their communications platforms.

Gimbel & Associates

Consulting & Advisory

Gimbel & Associates provides independent consulting services focused on Customer Communications Management, document operations, workflow optimization, and technology strategy. The firm helps organizations evaluate communication environments, develop modernization roadmaps, select technology platforms, and improve operational performance through practical, vendor-neutral guidance. With decades of industry experience, Gimbel & Associates supports enterprises seeking to reduce risk while improving the efficiency and effectiveness of customer communications.

InfoSlips

Technology Provider

InfoSlips helps organizations modernize the secure delivery of customer communications through personalized digital experiences that extend beyond traditional PDFs and printed documents. Its platform enables regulated organizations to securely deliver statements, bills, policies, and other business-critical communications while supporting customer engagement, accessibility, and omnichannel delivery. With capabilities that combine secure document presentment, interactive content, analytics, and digital engagement, InfoSlips helps organizations improve the customer experience while reducing print and distribution costs and supporting digital transformation initiatives.

Innovatix Technology Partners

Technology Provider

Founding Member 2026 Bronze Sponsor

Innovatix Technology Partners has become one of the largest implementation and delivery partners to Quadient, supported by multiple certifications and our long-standing partnership. Innovatix currently has many active Quadient-certified developers. Our continued expertise with Quadient — along with our expanding capabilities in Open Text Cloud Native solutions — has allowed us to deliver complex, enterprise-grade business solutions around the globe.With our multiple certifications, the Innovatix team of Quadient and Open Text Cloud Native experts have successfully developed and implemented custom communication and content management solutions. We have seamlessly completed thousands of forms, templates, letters, and other communications for clients, while consistently achieving high levels of quality, rapid responsiveness, and lower total costs.

Joanne Gore Communications

Consulting & Advisory

Founding Member 2026 Silver Sponsor

Joanne Gore Communications Inc. (JGC) helps the print industry sell more print. An award-winning, full-service B2B marketing agency, we specialize in solutions that stretch your marketing dollars and attract a new generation of business.If you’re an OEM, software provider, printer, or hardware manufacturer, JGC will help you pinpoint who you help, how you help, and why it matters – with a tailored approach that moves prospects from “just looking” to “ready to talk.”We can do it all because we’ve done it all. Led by Joanne Gore, a B2B marketing powerhouse, presenter, and author, JGC is a trusted partner for businesses across Canada, the U.S., and Europe.

Kyocera Document Solutions

Technology Provider

Kyocera Document Solutions has supported commercial printing and enterprise document workflows for decades through a portfolio of production print, document imaging, and workflow technologies. Building on its expertise in high-speed ceramic inkjet printhead technology, Kyocera delivers production printing solutions designed for image quality, reliability, and operational efficiency. Its technologies help organizations optimize print production while supporting evolving customer communications and business document requirements.

Madison Advisors

Consulting & Advisory

Madison Advisors exists to advance the print and electronic communications objectives of Fortune 1000 companies by providing thought leadership, strategic consulting and market research. Madison Advisors specializes in offering context-specific guidance for a range of content delivery strategies, particularly those addressing enterprise output technologies and customer communications. Madison Advisors directly helps our clients achieve very hard and specific return on investment (ROI) related to their print and electronic communication initiatives. Madison Advisors offers services and expertise primarily through short-term, high-impact consulting services. With no-nonsense, quick engagements (measurable in days or weeks, not months), Madison Advisors directly helps our clients with customer communication technologies including enterprise output management, content management, customer relationship management, e-billing, and infrastructure technology.

McGrewGroup

Consulting & Advisory

Founding Member 2026 Silver Sponsor

McGrewGroup, Inc. focuses on consulting and education for print hardware, software, and services vendors, as well as print and omnichannel service providers. We help them improve performance and differentiation in a competitive production print market. Blending industry analysis, strategy, workflow, and “bizflow” optimization, and content development, we help you to drive better business outcomes across transaction, direct mail, commercial, packaging, label, wide-format, textile, and general commercial print. Contact Pat McGrew, Managing Director at pcm@mcgrewgroup.com.

Messagepoint

Technology Provider

Messagepoint is a leading provider of customer communications management software. Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring and managing complex customer communications for non-technical (business) users. Our customers rely on our award-winning platform to consistently deliver exceptional, highly personalized customer communications across all platforms and channels.

MHC Automation

Technology Provider

MHC Automation provides Customer Communications Management and workflow automation solutions that help organizations make document generation and business process automation a core part of their communications strategy. Its platform supports document creation, workflow automation, and communications delivery while helping organizations improve operational efficiency, reduce costs, and enhance customer experiences. Designed for flexibility and scalability, MHC’s solutions support mid-market organizations seeking to modernize communications without unnecessary complexity.

OpenText

Technology Provider

OpenText Exstream provides enterprise Customer Communications Management software that enables organizations to design, manage, and deliver personalized customer communications across print and digital channels from a single platform. As part of the OpenText Information Management portfolio, Exstream integrates with customer experience, content management, CRM, and business systems to support secure, compliant, and scalable communications. Its platform helps enterprises modernize communications, streamline business processes, and improve customer engagement across the communications lifecycle.

OSG

Service Provider

OSG helps organizations transform customer communications into more effective engagement experiences through integrated print, digital, and omnichannel delivery solutions. Combining Customer Communications Management, print and mail services, digital communications, payment solutions, and customer experience consulting, OSG helps enterprises improve communication effectiveness while reducing operational complexity. Its solutions support highly regulated industries where compliance, personalization, accessibility, and measurable customer engagement are essential.

Papyrus Software

Technology Provider

Installed by the world’s leading brands, Papyrus Software delivers a digital experience platform that helps organizations accelerate application modernization with powerful Business First tools. Multi-disciplinary teams can design and compose business documents for value streams in a fraction of time and cost. Companies across industries are uniquely positioned to take advantage of connected technologies: data from any system, AI-powered technology, process and case management with omni-channel communications and content management, to engage with customers on a whole new level and quickly deliver new ‘fit-for-future’ digital solutions to the business.

Precisely

Technology Provider

Precisely provides data integrity, location intelligence, and Customer Communications Management solutions that help organizations improve the accuracy, governance, and delivery of customer communications. Its EngageOne platform enables enterprises to design, manage, and deliver personalized omnichannel communications, while its broader data portfolio helps ensure communications are driven by trusted, accurate customer information. Together, these capabilities help organizations improve personalization, compliance, operational efficiency, and customer experience across print and digital communications.

Quadient

Technology Provider

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps hundreds of thousands of customers worldwide simplify the connection between people and what matters.Quadient Inspire helps companies create nimble, effective, and unified customer communications for all digital and print channels, managed from a single, central platform with simple drag and drop layout design, to deliver a complete omnichannel customer experience that spans the entire customer journey.

Quantre Solutions

Consulting & Advisory

Founding Member 2026 Gold Sponsor

Quantre Solutions provides consulting and advisory services that help organizations modernize customer communications through improved data architecture, communications workflow design, and operational strategy. Rather than leading with technology replacement, Quantre focuses on strengthening the communication ecosystem by improving information design, clarifying system responsibilities, reducing operational risk, and preparing organizations for scalable automation. Its services help enterprises build resilient customer communications environments that support modernization, governance, and future channel expansion.

Racami

Technology Provider

Racami develops software solutions that improve customer communications production, workflow visibility, and operational intelligence across high-volume print and mail environments. Its portfolio includes production workflow management, document integrity, mailpiece tracking, and digital payment technologies that help organizations optimize communications operations while improving quality, compliance, and end-to-end visibility. Racami enables enterprises and service providers to make customer communications faster, more efficient, and easier to manage.

RenderX

Technology Provider

RenderX, the recognized industry leader for software used for standards-based typeset-quality electronic and print output of business content, provides both standalone software products as well as integrated components into larger business solutions, all based on XEP — our original commercial engine.RenderX’s patented technology is used by thousands of organizations worldwide to deliver dynamic documents in high volume to their customers, partners and employees. Committed to open standards and quality software components, RenderX helps companies to achieve efficiency, cost savings and quick return on investment.

RR DONNELLEY

Service Provider

RRD provides customer communications, print and mail, digital delivery, workflow, and business process services that help organizations design, produce, and deliver high-volume customer communications across regulated and enterprise environments. Its portfolio includes Customer Communications Management, print production, mail operations, digital communications, accessibility solutions, customer engagement, and communications outsourcing, supported by consulting and technology-enabled business services. Serving many of the world’s largest organizations, RRD helps enterprises modernize communications operations, improve customer experience, and deliver secure, compliant communications across print and digital channels.

Smart Communications

Technology Provider

Smart Communications provides cloud-based Customer Communications Management (CCM) and digital customer interaction solutions that help organizations design, manage, and deliver personalized communications across print, digital, and interactive channels. Its platform combines enterprise communications, forms automation, customer conversations, and communications retrieval capabilities to support regulated organizations throughout the customer communications lifecycle. Smart Communications helps organizations modernize legacy CCM environments while improving customer experience, operational agility, and digital transformation initiatives.

Solimar Systems

Technology Provider

Founding Member 2026 Bronze Sponsor

Solimar Systems enables organizations around the globe to onboard, make ready, enhance, manage and deliver print and digital communications. Commonly known as workflow software, our Chemistry™ platform optimizes and drives a variety of print and electronic requirements including transactional and direct mail printing, commercial print, carton converting and flexible packaging, labels, textiles and wide format. Solimar universally works with all types of existing and proposed software and hardware solutions. Our work-with-all nature creates the opportunity for significant ROI proven by our worldwide customer case studies and testimonials.

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