The Xplor Industry Directory is designed to share the resources of the Xplor community with others in the CCM industry. As a not-for-profit association, Xplor relies on the vendor community to fund and support our events and programs. Please consider supporting our association partners, event/program sponsors, conference exhibitors and corporate members when a need arises. You can find company descriptions and contact information in our directory below.
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Allyant is the world’s most comprehensive accessibility solutions provider, with accessibility solutions for digital, document, and print mediums. Our software and services enable organizations, regardless of size, industry, or location, to deliver fully-compliant accessible communications, supporting people with disabilities and ensuring equitable access to information for all.
To date, the most prominent organizations in the world, including those in Financial Services, Government, Healthcare, and Education, rely on Allyant’s solutions to create, assess, remediate, produce, and track complaint communications efficiently and cost-effectively. https://allyant.com
Simple // Seamless // Accessibility
Antenna House is a leader in the development of document formatting software with the most powerful and proven formatting software available. Antenna House Formatter supports complex page layouts for both print and PDF outputs. It also enables users to select the stylesheet strategy, CSS or XSL-FO that best suits their web, content management and business needs. PDF 1.3 to PDF 1.7, Tagged PDF, PDF/X, PDF/UA and PDF/A, support for both MathML and over 70 languages are all standard features. Please visit our website at www.antennahouse.com and download a fully functional evaluation copy of Formatter to test with your documents.
Bookyourdata.com is a realtime online direct email list-builder company that you can search, order and download superior accurate business email contact lists just in seconds. It gives you 100% control of what you search, what you filter, counts, pricing, any selection of job levels, job titles, job functions, industries, countries and etc. in real-time. The core difference here is our 95% email deliverability guarantee policy with Best-Price-Guarantee promise for over 170 countries direct business contacts. Visit us on the web at www.bookyourdata.com.
Canon Solutions America, Inc. Production Print Solutions
Canon Solutions America is a leading provider of digital document technology solutions. The Océ brand has a reputation for delivering high speed, outstanding quality and rock-solid reliable production printers to some of the biggest industries and brands. From cutsheet to continuous feed, monochrome to full-color, and toner to inkjet, these scalable printing and workflow solutions are customized for your business and backed by award-winning service. As part of Canon Solutions America, we have the brightest R&D minds advancing tomorrow’s innovations to help you grow your business, control costs, and practice environmental stewardship. Whether it’s improving productivity or opening new markets and applications, we can help you be ready for the future. www.csa.canon.com
Crawford Technologies, Inc.
Let Crawford Technologies help you improve your customer communication management and delivery. With the most advanced, low-code print automation platform, we make communication easier.
Our tools give you real-time visibility, insight, and control. Use them to optimize your workflows and drive results. Then you can plan every step of your automation, operation management, and document tracking process.
Plus, go the extra mile with market-leading innovations in document accessibility. These let you provide the best possible experience for your customers. www.crawfordtech.com
CSG simplifies the complexity of business by delivering innovative customer engagement solutions that help companies acquire, monetize, engage and retain customers. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually, and its award-winning suite of software and services empower companies to tackle their biggest business challenges and thrive in an ever-changing marketplace. CSG is the trusted provider for driving digital innovation for hundreds of leading global brands.
The Document Institute
In the high-volume personalized customer communication management (CCM) space, The Document Institute is #1 at increasing business productivity and efficiency through identifying opportunities and implementing change.
We use our decades of global experience within the document, printing, and mailing industries, to highlight efficiencies and deficiencies in the personalized customer communication workflows and help to transform these processes and the documents they create.
The Document Institute partners with various hardware and software vendors, industry associations, and is the Australasian representative for acadami. We offer a wide range of consulting products and services – including our Performance Audit and Output Advisory Services – as well as internationally endorsed standard and custom education offerings. www.documentinstitute.com
Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.
Doxim is proud to work with over 2,000 clients who benefit from our customer communications management and customer engagement solutions. We continue investing in innovation to help our clients be successful on their journey to digital transformation.
For financial services, we offer all solutions of the Doxim Customer Engagement Platform – our SaaS engagement software and our CCM technology. Our clients in healthcare, utilities, insurance, telecommunications, and government partner with Doxim to optimize their customer communications to serve their customers better. www.doxim.com
Eclipse provides an enterprise software solution for designing and generating dynamic forms and documents while also meeting customer communications management needs. Features like omni-channel delivery and targeted messaging can be used on high volume documents or even single customer letters, labels and checks. With our integration without modification technology, we can leverage data generated by other systems, old/modern. We can be operational in weeks at a fraction of the cost of the biggest customer communications management platforms. Eclipse saves money, builds value and increases return on investment in documents, technology and people. www.EclipseCorp.US
FCI CCM Inc.
We are a leading global provider of Customer Experience Management (CXM) solutions that enable consumer-facing businesses of all sizes to deliver exceptional customer experience with the help of dynamic, interactive and hyper-personalized communications (batch, on-demand, ad-hoc).
Our solutions and services help businesses break down departmental silos, achieve automation and usher consistencies in delivering omni-channel communications that are not only engaging and interactive, but strictly adhere to regulatory compliance, stay consistent with the brand voice and meet their CX objectives to drive business growth. www.fci-ccm.com
EMPOWERING INSURERS TO TRANSFORM COMMUNICATIONS INTO ENGAGING EXPERIENCES
GhostDraft’s cloud-native customer communications and digital experience suite is designed for insurance. At GhostDraft we put the success of our customers first, offering a true SaaS solution, integrating with industry-leading core system vendors, delivering insurance-focused services, and continuously innovating.
For over three decades, insurance carriers have used GhostDraft to streamline the creation, delivery, and management of personalized, omni-channel communications. GhostDraft integrates into your business to create better experiences, greater efficiency, more agility, and reduced compliance risk.
Discover what you can achieve with GhostDraft: ghostdraft.com
Gimbel & Associates
Gimbel & Associates is an international management consulting firm working to ignite business growth through digital technologies. As an independent company, we offer clients customized consulting services. With our extensive background in print services, print production, digital, marketing communications, sales training, and direct marketing, we help our clients accomplish their growth and efficiency goals. Visit us online at www.rogergimbel.com.
Macrosoft has become one of the largest implementation and delivery partners to Quadient with our multiple certifications and our long-standing partnership. Macrosoft currently has many active Quadient certified developers. Our continued expertise with Quadient has allowed us to deliver Quadient-based complex business solutions around the globe. With our multiple certifications, the Macrosoft team of Quadient experts have successfully developed and implemented custom Quadient-based solutions. We have seamlessly completed thousands of forms, templates, letters, and other communications for clients. We have done this while achieving high levels of quality and responsiveness with lower total costs. www.macrosoftinc.com
Madison Advisors exists to advance the print and electronic communications objectives of Fortune 1000 companies by providing thought leadership, strategic consulting and market research. Madison Advisors specializes in offering context-specific guidance for a range of content delivery strategies, particularly those addressing enterprise output technologies and customer communications. Madison Advisors directly helps our clients achieve very hard and specific return on investment (ROI) related to their print and electronic communication initiatives. Madison Advisors offers services and expertise primarily through short-term, high-impact consulting services. With no-nonsense, quick engagements (measurable in days or weeks, not months), Madison Advisors directly helps our clients with customer communication technologies including enterprise output management, content management, customer relationship management, e-billing, and infrastructure technology. www.madison-advisors.com
Messagepoint is a leading provider of customer communications management software. Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring and managing complex customer communications for non-technical (business) users. Our customers rely on our award-winning platform to consistently deliver exceptional, highly personalized customer communications across all platforms and channels. For more information, visit www.messagepoint.com.
MHC empowers companies to establish genuine, one-on-one connections with their customers—with one purpose-built, modular platform. Document Automation, Customer Communication Management, Customer Experience Automation and Digital Experience solutions don’t just make for more seamless workflows for your team, they help you forge genuine connections with customers and maximize lifetime customer value. http://www.mhcautomation.com
Nagarro, a global digital engineering leader, helps clients become innovative, digital-first companies and thus win in their markets. The company is distinguished by its entrepreneurial, agile, and global character, its CARING mindset, and its approach of thinking breakthroughs. Nagarro employs over 16,000 people in 30 countries.
Our Dynamic Content team will help you realize the potential of your Customer Communications Management (CCM) software. We help customers upgrade, improve, or replace CCM software, working with your teams to quickly define how to increase productivity, lower cost and provide a more robust customer experience.
Since our founding in 1986, Napersoft has focused on helping businesses and organizations improve their customer communications by providing Customer Communications Management (CCM) software solutions built on innovative, new technology.
Napersoft has assisted customers in a variety of industries including business services, financial services, health services, higher education, insurance, public sector, and others. With over three decades in business, we have experience with many types of documents from simple documents such as letters and correspondence to more complex documents like statements or explanation of benefits (EOBs) in over 100 languages.
Napersoft’s solutions provide benefits to customers including improved customer satisfaction, increased productivity, reduced IT support, reduced costs and many more.
We invite you to learn more about Napersoft, our solutions, our team, our partners and our commitment to helping your business — and your customers at www.napersoft.com.
PERFECTING THE ART OF MODERN ENTERPRISE COMMUNICATIONS
OpenText Exstream brings all customer communications under one solution for a more secure, cost-effective, efficient, and reliable result that is trusted by many of the largest brands in the world. As part of the OpenText Experience Platform, Exstream can be easily interconnected with other powerful solutions (WCM, CDP, CRM, Call Center, Omnichannel Messaging, etc.) to become even more powerful and useful across the entire customer journey. Exstream scales to fit the needs of any department or complex enterprise environment and speeds key business processes with accelerator packages offering easy integration with core systems. www.opentext.com/exstream
Papyrus Software delivers innovative cross-industry enterprise software to the world’s leading brands. Over 30 years of experience make us a global expert in implementing process optimization integrated with inbound and outbound communication channels in customer-centric environments. Papyrus delivers a holistic approach, with solutions for the entire Customer Engagement Circle with integrated content services and AI-powered process and case management in a unified platform. Business users get their work done faster by using the Business Designer to create and improve customer-centric communications and its processes for real-time omni-channel communications for digital and traditional business. www.isis-papyrus.com
Founded in 2006 as the PDF/A Competence Center, the PDF Association exists to promote the adoption and implementation of International Standards for PDF technology.
Developers use the PDF Association to share knowledge and experience with PDF technology and to develop best-practices for its implementation. Decision-makers use the PDF Association to learn about the role and capabilities of PDF and PDF’s subset standards in ECM and other electronic document applications. End users benefit from improved reliability, quality, functionality and interoperability in their experience of electronic documents. www.pdfa.org
Perfect Doc Studio Inc.
Perfect Doc Studio is a CCM solution that is built to connect businesses with their customers at a personal level. This studio is comprised of extremely simple to use and easy tools that facilitate composition and delivery of culturally personalized business communications in 73+ languages. Natively integrated to softwares that streamline your business processes such as BPM and CRM, this one-of-a-kind solution allows you to automate communications to your customers over 6 different channels. Being one of the most cost-effective enterprise CCM solutions on the market, it doesn’t just help you grow your business, but also create a difference in the world. www.perfectdoc.studio
PrintMediaCentr provides topical information and resources to the print and integrated marketing community with some fun in the mix! www.printmediacentr.com
Printing Impressions Group of NAPCO
The Printing Impressions Group serves the commercial printer (Printing Impressions), in-plant (In-Plant Graphics), and packaging (packagePrinting) markets. Our three brands provide authoritative coverage on industry trends, emerging technologies and the news behind the news in their respective markets. For additional information, please visit our website. www.piworld.com
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps hundreds of thousands of customers worldwide simplify the connection between people and what matters.
Quadient Inspire helps companies create nimble, effective, and unified customer communications for all digital and print channels, managed from a single, central platform with simple drag and drop layout design, to deliver a complete omnichannel customer experience that spans the entire customer journey. www.quadient.com
RenderX, the recognized industry leader for software used for standards-based typeset-quality electronic and print output of business content, provides both standalone software products as well as integrated components into larger business solutions, all based on XEP — our original commercial engine.
RenderX’s patented technology is used by thousands of organizations worldwide to deliver dynamic documents in high volume to their customers, partners and employees. Committed to open standards and quality software components, RenderX helps companies to achieve efficiency, cost savings and quick return on investment. www.renderx.com
Smart Communications™ is the only independent company focused 100% on customer conversations for the enterprise, and the only cloud solution ranked as a Leader in Gartner’s Magic Quadrant for CCM. More than 350 global brands – many in the world’s most highly regulated industries – rely on Smart Communications to make multi-channel customer communications more meaningful, while also helping them simplify their processes and operate more efficiently. This is what it means to scale the conversation.
Smart Communications is headquartered in London and New York and serves its customers from offices located across North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMM™, SmartDX™, SmartCORR™ for Salesforce, and SmartCaaS™ for Partners. To learn more, visit www.smartcommunications.com.
Solimar Systems, Inc.
Solimar Systems enables organizations around the globe to onboard, make ready, enhance, manage and deliver print and digital communications. Commonly known as workflow software, our Chemistry™ platform optimizes and drives a variety of print and electronic requirements including transactional and direct mail printing, commercial print, carton converting and flexible packaging, labels, textiles and wide format. Solimar universally works with all types of existing and proposed software and hardware solutions. Our work-with-all nature creates the opportunity for significant ROI proven by our worldwide customer case studies and testimonials. www.solimarsystems.com
Timitoo Systems is the premier vendor for modern correspondence management. Our platform is based on the HTML 5 standard, where the document source is an electronic original, allowing for a truly responsive document. Unlike traditional paper and form-based documents, our solution provides customers a stable and future-proof foundation for their correspondence needs. Industry experts and company founders, Markus Kleiber and Thomas Krenn, have a combined experience of 50+ years of industry experience. The Timitoo platform is unlike anything else on the market today because it leverages new technology from the onset versus layering new technology on top of old. Further completing the platform, are the conversion and transformation tools, which make it easy to manage legacy and existing data, integrating it into today’s environments. The Timitoo platform is comprised of a purely web-based interface for design of documents and control of processes. www.timitoosystems.com