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AI is an enabler of Customer Communications Transformation and Modernization

This is part 2 of an interview with Steve Biancaniello, CEO of Messagepoint; read Part 1 here!


Artificial Intelligence has become a growing component of Customer Communications and the overall experience. Software vendors have started to integrate into their software offerings with some companies further along than others.

Messagepoint has taken a leadership role and has put AI front and center in their offerings, so I wanted to touch base with them and get their thoughts on the subject. What is AI, the value proposition, what should organizations be thinking about, and what recommendations our friends at Messagepoint have.

Steve Biancaniello, CEO of Messagepoint was kind enough to take the time to share some additional thoughts for this, part two of a two-part interview. Part one is available here


Skip: Some vendors are looking at applying AI to transformation initiatives. What have you seen in the market relating to modernization and transformation?

Steve: I think COVID-19 has kicked a lot of digitalization initiatives into high gear – the need to be digital but also do so in a way that customers demand. We are hearing from both direct customers and partners that organizations are looking to transform and modernize customer communications processes and systems. This has been a big challenge in our industry – it’s perceived as a risky venture requiring too much time, effort and money to tackle content silos and justify the ‘transformation’, and as a result, lots of companies are stuck in molasses. I liken it to having a “Communications debt” – because you didn’t invest in modernizing in increments along the way, you are left behind and it becomes this very large program that is daunting or perceived as too hard to do.

AI is helping to change that by enabling people to realize they have options here whether they want to optimize the content they have in their current system, optimize the content and migrate to a new system, or take action in whole or in parts based on a deeper awareness of the state of their content.

Skip: How can AI assist with transformation and modernization initiatives?

Steve: The biggest barrier that exists today is the traditional approach to content migration. The average enterprise migration takes 3 years and costs millions. These are averages from services organizations that are using scripts to assist with parts of the process, regardless of that help – it is costly and slow and prone to errors that come with manual processes. It often relies heavily on tribal knowledge and a shrinking pool of SMEs who understand the nuisances associated with the legacy content and platforms that house this content.

The story is the same whether you’re doing it yourself or leveraging a professional services firm – the process is highly manual and resource-intensive. No one will invest that time, or money to make the

transition, which is why these projects often get cancelled or pared down to a lift and shift. The problem is that optimization gets left behind and content that gets brought over is often riddled with problems – duplicates, variations of similar content, off-brand content, outdated regulatory content, content this is difficult to read and understand – essentially all the problems that were buried in the legacy system hampered by years of ineffective content management and sharing. For years people stalled these migration and transformation efforts because the technical debt was too steep to pay – Now AI makes it possible to address this technical debt and position organizations to be more much more intelligent and agile when curating content to improve customer experiences

We have introduced Rationalizer which leverages the Messagepoint Advanced Rationalization and Content Intelligence Engine, known as MARCIE. This engine automates and improves key processes relating to content migration to make the entire process fast, as AI accelerates the content management processes – such as automating ingestion, content comparisons, and analysis. It also makes it accurate – no more human error, similar content objects overlooked. It also makes content processing repeatable at scale to enable enterprise-scale migration and instantaneous help for content authors, no matter the size of the team. Lastly, it lowers risk, as it democratizes knowledge, so you aren’t relying on one central figure to continue on.

Skip: What does AI do specifically to change the process?

Steve: In the case of Rationalizer, it breaks the process down into 5 key steps.

First off is intelligent ingestion of content from Word, PDF, HTML, print streams, and CCM solutions. It ingests the content, breaks it apart into its pieces, and tags those pieces. Secondly is discovery, which reveals key findings about your content such as duplicate content, similar content, brand violations, reading level violations, and sentiment issues. Third, with a single click, you can consolidate duplicate or similar content objects. Fourth, optimization within the system revels opportunities to correct those issues relating to brand, reading levels, and sentiment. Finally, you can migrate to your modern communications management system.

Rationalizer, leveraging MARCIE drives significant benefits of substantial time and cost savings, increased accuracy, the ability to scale these content migration and transformation programs and the democratization of expert knowledge to reduce the risk of the move and position for more intelligent, agile content authoring experiences going forward.

Skip: What recommendations do you have for someone thinking of embarking on this type of transformational journey?

Steve: You need to set clearly defined goals and outcomes for your business. Is this just about technology modernization or do you want to improve the customer experience? That will determine what technologies and partners you select.

You also need to get the various stakeholders together early and on the same page early. If you are focused on the same goals and believe this type of transformation is tenable with AI-powered solutions, then you will get ‘unstuck’ together.

Don’t settle for a manual approach that will cost you unnecessary time and money. Some vendors are focused on leveraging offshore resources because that is their only option. AI tools exist today that can

have a dramatic impact on the process and the outcomes. Don’t think of optimization as a one-time event, as it’s ongoing. Look for a solution that will optimize your content and keep things optimized over time.

Finally, respect the pivotal role of content curators – look for solutions that offer intuitive, intelligent, instantaneous content authoring assistance while preserving the curators’ right to have it their way as needed.

Skip: Thank you once again, Steve any closing thoughts?

Steve: You are welcome and of course if anyone has any questions and/or would like more information they can feel free to visit www.messagepoint.com or email us at info@messagepoint.com or call us at 800-492-4103.


About Messagepoint
Messagepoint is a leading provider of customer communications management software. Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring, and managing complex customer communications for non-technical (business) users. Our customers rely on our award-winning platform to consistently deliver exceptional, highly personalized customer communications across all platforms and channels. For more information, visit www.messagepoint.com.

Registration Now Open for #XPLOR20 Virtual Conference

Program will include general sessions, panels, educational sessions, exhibits and networking

Lutz, FL – August 6, 2020 – Xplor International has announced that registration is now open for their first ever virtual annual conference event. XPLOR20 will take place over four days, starting on September 29th and continuing on October 1st, 6th and 8th.

Tweet this: @Xplor_Int announces the #XPLOR20 Virtual Conference Registration is now open! You can attend the 4-day event for as low as $49 USD! Register today! #CCM #CX #Data #Technology https://bit.ly/3fEaZd7

The virtual event will feature the same great line up of general sessions, panels, educational sessions, exhibits and networking as the St. Pete Beach event. Sessions will be delivered by end users, analysts, consultants, industry experts, and vendors who will share relevant topics, best practices and trends in the customer communications industry.

The conference program features four areas of focus, each with a unique blend of general and breakout sessions that address best practices and processes driving the CCM industry. The four focus areas include Compliance, Customer Experience, Data and Technology.

For more information regarding XPLOR20, or to access the registration site, please visit www.xplor.org/XPLOR20. Questions should be directed to Xplor HQ via email at skip@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Xplor International Announces Re-Scheduling of 2020 Event

#XPLOR20 is rescheduled for Sept 17-19, 2020 in St. Pete Beach, FL

Lutz, FL — March 25, 2020: Xplor International, the worldwide electronic document systems association, today announced the re-scheduling of their 2020 annual conference. #XPLOR20 has been rescheduled for September 17-19, 2020 at the TradeWinds Island Grand in St. Pete Beach, Florida.

Tweet this: @Xplor_Int announces re-scheduling of #XPLOR20 to September 17-19th at the TradeWinds Island Grand Resort (@TWResorts) in St. Pete Beach, FL https://bit.ly/2yctJAN

Known as The Customer Communications Conference, the two-and-a-half day event brings together end-users, analysts, consultants, industry experts, and vendors who will share relevant topics, best practices and trends in the customer communications industry.

“We have been able to re-schedule the conference for later this year with the support of TradeWinds Island Grand Resort,” says Skip Henk, President/CEO of Xplor International.  “Everything will remain the same – great sessions, 24 great vendors, daily networking at a great location, just a different date.”

Xplor’s Conference is known for its educational sessions and networking. The 2020 event will continue that tradition.

Questions should be directed to Xplor HQ via email at events@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

XPLOR20 to Feature Antoine Dupont as Keynote Speaker

Lutz, FL – February 25, 2020 – Xplor International has announced that on Tuesday, April 14th, XPLOR20 opens up with a keynote session titled ‘The Huge Power of Small: How To Create An Amazing Customer Experience That Drives Results,’ presented by marketing consultant and strategist, Antoine Dupont.  XPLOR20 will take place April 14-16, 2020 at the TradeWinds Island Grand in St. Pete Beach, Florida. Attendees can register here: www.cvent.com/d/wyq4q8.

Antoine is a recognized expert and strategist in digital marketing. He’s an award-winning marketing agency owner and a speaker at national and international conferences. His experience includes 18 years in marketing and 15 years in the hospitality industry.

His first job out of college was working for Gordon Ramsey in London at Le Gavroche. His past clients include such notable companies as Office Depot, Unilever, The Sports Authority, Habitat For Humanity. Recent bookings & appearances include CMC19, PRINT19, DigitalSummit19, AICPA19, MPISES19, Florida Restaurant Association, John L Scott Realty, CoachRealtors19 & Digitalium 2018 (Romania), among others.

During his presentation, Antoine will show us how disruption is all around us, that these are truly amazing times and things are moving faster than we ever thought possible. His presentation gives insights into building a business in these times in amazing ways.  He will show how to unleash the power of tiny actions that make a significant and positive difference to your business instantly. The ideas cost nothing to implement, yet the impact they have is profound, and can be put into action immediately.

Antoine takes you on a deep dive into what he calls ‘Moments of CONNECTION,’ moments that radically redefine how you do business.

“Antoine has contributed to our events in the past. His sessions were filled with great content, always engaging and very well-received,” says Skip Henk, President and CEO of Xplor International. “This keynote is a unique opportunity to leverage the power of small to grow your business. This is a do-not-miss session.”

The keynote takes place Tuesday, April 14th at 9:00 am ET.  For more information regarding XPLOR20 or to access the registration site, please visit www.xplor.org/XPLOR20. Questions should be directed to Xplor HQ via email at events@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

Vendors interested in exhibiting should contact sales@xplor.org or visit the exhibit site at www.cvent.com/d/9yqfx0.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

XPLOR20 to Feature New ‘Ask the Expert’ Sessions

Lutz, FL – January 14, 2020 – Xplor International has announced that a new type of session called ‘Ask the Expert’ will be added to the XPLOR20 conference agenda.  XPLOR20 will take place April 14-16, 2020 at the TradeWinds Island Grand in St. Pete Beach, Florida. Attendees can register here: www.cvent.com/d/wyq4q8.

Tweet this: @Xplor_Int announces new #XPLOR20 session type coined ‘Ask the Expert’! These sessions are designed to be an interactive Q&A driven by you, the attendee. This year’s annual event takes place April 14-16, 2020 at the TradeWinds Island Grand Resort (@TWResorts) in St. Pete Beach, FL http://bit.ly/2NspxRV 

Known as The Customer Communications Conference, the two-and-a-half-day event brings together end-users, analysts, consultants, industry experts and vendors who will share the latest best practices and trends in the customer communications industry.

This year’s event will feature a new session type called ‘Ask the Expert.’  These 20-minute lightning sessions are designed to be an interactive Q&A driven by the attendees where they can ask any questions directly to vendors in the community.

Each of the XPLOR20 exhibiting companies will host a 20-minute session where attendees will quickly learn how they help their clients and will be able to get their expert advice on how to solve some of the challenges facing their organizations.

Attendees are encouraged to sit in on as many sessions as possible to make the most of the vast amount of experience available from these industry professionals.

“This new type of session is sure to be informative and interactive, giving attendees extra insight on solving problems that they see every day,” says Skip Henk, President and CEO of Xplor International. “Hearing about issues that other companies are experiencing can help you solve your own company’s challenges more quickly and efficiently.”

For more information regarding XPLOR20, or to access the registration site, please visit www.xplor.org/XPLOR20. Questions should be directed to Xplor HQ via email at events@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

Vendors interested in exhibiting should contact sales@xplor.org or visit the exhibit site at www.cvent.com/d/9yqfx0.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Registration Now Open for XPLOR20 in St. Pete Beach

Lutz, FL – December 17, 2019 – Xplor International has announced that the agenda is being finalized and registration is now open for their annual conference. XPLOR20 will take place April 14-16, 2020 at the TradeWinds Island Grand in St. Pete Beach, Florida. Attendees can register here: www.cvent.com/d/wyq4q8.

Tweet this: @Xplor_Int announces #XPLOR20 registration is open and the agenda is being finalized for the April 14-16, 2020 event which will be held at the TradeWinds Island Grand Resort (@TWResorts) in St. Pete Beach, FL http://bit.ly/2YUM5iN

Known as The Customer Communications Conference, the two-and-a-half-day event brings together end-users, analysts, consultants, industry experts and vendors who will share the latest best practices and trends in the customer communications industry.

For the 2020 conference, we are going back to basics where many Xplorers say the ‘best years’ of Xplor’s modern conferences were.  The event is being held at the TradeWinds Island Grand Resort in sunny St. Pete Beach, Florida.

The conference program features five areas of focus, each with a unique blend of general and breakout sessions that address best practices and processes driving the CCM industry. The five focus areas include Compliance, Customer Experience, Data, Security and Technology.

For more information regarding XPLOR20, or to access the registration site, please visit www.xplor.org/XPLOR20. Questions should be directed to Xplor HQ via email at events@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

Vendors interested in exhibiting should contact sales@xplor.org or visit the exhibit site at www.cvent.com/d/9yqfx0.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

First Timer Recognition Program Open for XPLOR20

The Program Provides Complimentary Conference Registration to Qualified Applicants

Lutz, FL – December 3, 2019 – Xplor International, the association for the Customer Communications Industry, today announced the return of the First Timer Recognition Program for their upcoming annual conference, XPLOR20, that is being held April 14-16, 2020 at TradeWinds Island Grand in St. Pete Beach, Florida. Interested attendees can find additional information and details at www.xplor.org/XPLOR20.

XPLOR20 is a two-and-a-half day industry event, the perfect blend of 40 educational sessions, panel discussions, networking and general sessions all focusing on the latest trends and best practices in the CCM industry. In addition to educational sessions, the event also includes a vendor forum, a breakfast, lunches and evening networking events

Tweet this: @Xplor_Int will once again be offering FREE conference passes to qualifying applicants through the First Timer Recognition Program. See if you qualify and join me at #XPLOR20 at @TWResorts on St. Pete Beach! http://bit.ly/35VoX5Z

Since 2016, the First Timer Recognition Program has provided over 250 conference passes, valued at $1,099 each, to end-user attendees to introduce them to Xplor’s world-class educational forum. Xplor will once again recognize qualified first-time attendees by providing them with a complimentary full-conference pass and an open invitation to see what Xplor is all about. The complimentary conference pass entitles the recipient to attend all Xplor educational sessions, general sessions, vendor forum and networking events.

“Our First Timer initiative is an integral part of the conference program. New attendees bring with them new perspectives and challenges that benefit the event and stimulate discussion,” says Skip Henk, President and CEO of Xplor International. “It also provides first-time attendees the opportunity to experience Xplor education, hear case studies and industry experts as well as the latest industry trends while expanding their professional network.”

To qualify, applicants must not have attended an annual conference over the last 5 years, be employed by an enterprise or end-user company, and stay at the host hotel. Hotel rooms can be secured through the Xplor block at the group rate of $199 (plus tax), which includes the resort fee. Interested parties must apply by March 20, 2020. The number of complimentary registrations is limited to (50) and will be awarded on a first come, first served basis. You can apply here: www.cvent.com/d/9hq77s

For more information regarding XPLOR20, or to register, visit www.xplor.org/XPLOR20. Questions should be directed to events@xplor.org or +1-813-949-6170.

Vendors interested in being an exhibitor or sponsor should contact sales@xplor.org or +1-813-949-6171.


About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Xploration Tour Philadelphia Expands Agenda

Complimentary One-Day Event Features Five Speakers

Lutz, FL – October 23, 2019 – Xplor International today announced the expansion of the 2019 Xploration Tour agenda. The Philadelphia event will take place October 30th and will be hosted by NAPCO at their Media Center. The complimentary event is sponsored by Compart. Attendees can register at www.cvent.com/d/6yqy9l.

The event will feature continental breakfast, lunch and five educational sessions:

  • CCM and the Customer Experience – Skip Henk, President/CEO, Xplor International
  • Insurance Document Technology Update – Bill Sinn, Editor in Chief, Insurance Technology Association’s PRO Magazine
  • The API Economy – John Lynch, VP Technology, Compart
  • Records Management Regulations & Challenges – Mark Dameika, Enterprise Records Management Project Lead, Vanguard
  • Why a Modern CCM Platform is a Must-Have for a Digital Transformation Strategy – Angie Winn, VP, Technical Sales and Services, GhostDraft

“We are excited about our lineup of speakers and topics,” says Skip Henk, President/CEO of Xplor International. “This will be a day filled with great content, discussion and networking with peers! Once again want to thank NAPCO for hosting and Compart for sponsoring the event.”

For more information about the Xploration Tour, or for your complimentary registration, visit www.xplor.org/tour.


About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Ricoh USA Joins Crawford Technologies in Sponsoring Xploration Tour in Omaha

Lutz, FL – October 2, 2019 – Xplor International today announced that Ricoh USA has joined Crawford Technologies in sponsoring the Xploration Tour stop in Omaha on October 15, 2019. The event will be hosted by Fiserv. Attendees can register at www.xplor.org/tour

Courtesy of our sponsors, the one-day event located at the University of Nebraska Omaha Scott Campus, boasts a continental breakfast, educational sessions, a lunch, and networking. 

The 2019 Xploration Tours focus on the best practices and technologies that drive Customer Communications. Each of the five city programs feature speakers who will share their experiences and expertise in creating effective and efficient communications.

The Omaha event will kick off with Kemal Carr, President of Madison Advisors, as he talks about the PSP state of the market. This session will provide attendees with an understanding of how to approach the complex process of creating and implementing a document print and mail outsourcing strategy that accounts for their unique needs. Attendees will also learn how to measure the success of a strategy.

Additionally, we will hear sessions from the USPS and Fiserv, as well as from our event sponsors Crawford Technologies and Ricoh USA before wrapping up with a panel of the day’s presenters.

“We are excited for Ricoh USA to be joining us in Omaha for this Tour stop,” says Skip Henk, President/CEO of Xplor International. “We look forward to seeing everyone at this event, so a big thank you goes out to Ricoh USA and Crawford Technologies for allowing us to offer the event at no charge.”

For more information about the Xploration Tour, or for your complimentary registration, visit www.xplor.org/tour.


About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web based events and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Xplor at Print 19 Panelists Announced

Driving Your CCM Success with Workflow and Inkjet Technologies

Lutz, FL— September 9, 2019: Xplor International today announced the panelists for their complimentary keynote breakfast panel that will take place on October 4, 2019 from 7:30am to 10am CDT in room N426abc. Print 19 is October 3 – October 5, 2019 at McCormick Place North in Chicago, IL.  Attendees can register for the complimentary breakfast panel here: http://www.cvent.com/d/6yq440.

This breakfast session is presented at no charge, thanks to our sponsors BlueCrest, Canon Solutions America, Crawford Technologies and Quadient. Space will be limited to the first 200 people who register.

The event’s moderator is Gina Ferrara, Senior Analyst from Madison Advisors, and panelists include:

  • Steve Coburn, Director, Production Print Product Management, BlueCrest
  • Ernie Crawford, M-EDP, CEO/President, Crawford Technologies
  • Avi Greenfield, EDP, Senior Director of Product Management, Quadient
  • Kevin Roman, Manager, Software Solutions Group, Canon Solutions America

“We are very excited to be a part of the Print 19 show once again and look forward to a great discussion on workflow and inkjet technologies,” says Skip Henk, President/CEO of Xplor International. “I’d like to also thank BlueCrest, Canon Solutions America, Crawford Technologies and Quadient sponsoring this event and all of their continued support!”

Questions and requests for additional information can be directed to Xplor Headquarters via phone at +1-813-949-6170 or via email at events@xplor.org.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org