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Overcoming Common Challenges in CCM

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This blog originally posted by MacroSoft and can be found here

Overcoming Common Challenges in CCM

By Pavithra Joy

In today’s business landscape, effective communication with customers is essential for success. As organizations strive to improve their customer experience, many are turning to Customer Communication Management (CCM) solutions. These solutions streamline and automate customer communication processes, resulting in personalized, consistent, and engaging interactions across various channels. However, implementing a CCM solution can present challenges that need to be overcome for a successful deployment. In this blog, we will explore some common challenges in implementing a CCM solution and provide strategies to overcome them.

Defining Clear Objectives and Requirements:

Challenge: One of the initial hurdles is defining clear objectives and requirements for the CCM solution. Without a clear understanding of what you want to achieve, it becomes challenging to select the right solution and design an effective implementation plan.

Solution: Start by evaluating your current communication processes and identifying pain points or areas for improvement. Engage stakeholders from different departments to gather their requirements and expectations. Define measurable objectives, such as reducing turnaround time or improving customer satisfaction. This clarity will guide your decision-making process and ensure alignment throughout the implementation.

Additional challenges addressed in the Full Blog hosted by MacroSoft

  • Data Integration and Accessibility

  • Designing and Personalizing Templates

  • Change Management and User Adoption

  • Compliance and Security

  • Conclusion

 

2023 Xplor Industry Award Nominations Now Open

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Recognitions to include Application, Technology, as well as Lifetime Achievement Awards

Lutz, FL — August 2, 2023: Xplor International today issued their annual call for nominations to be presented at their Annual event, the 2023 Xplor CCM Summit, November 14-16 at the Rosen Centre Hotel in Orlando, Florida. The deadline for nominations is September 15, 2023. For more information on the annual Xplor awards, or to nominate a company or individual, please visit go.xplor.org/2023awards.

Application of the Year Award
The Application of the Year Award is presented to an individual, a company or an organization to recognize outstanding achievement in the imaginative application of current technology and/or unique implementation of existing document and communication systems. This award is open to members and non-members.

Technology of the Year Award
The Technology of the Year Award honors an individual, company or organization that has conceived and developed an original concept leading to a significant advancement in the industry. This can be a new program, product or technology that notably enhances the capabilities of document and communication systems. This award is open to members and non-members.

Lifetime Achievement Award
Established in 2007, this award is given to an individual whose efforts and contributions have significantly changed the course and development of the digital document and customer communications industry. This award is open to members and non-members.

Xplorer of the Year
For over 20 years, Xplor International has honored an individual who has made outstanding contributions to the association. The Xplorer of the Year honors significant service to the association, dedication to the Xplor mission, and notable achievement promoting the interest of the electronic document systems industry.  Only current members of Xplor International, who are not on the Association Board of Directors, are eligible.

For more information regarding the 2023 Xplor CCM Summit, or to register, visit go.xplor.org/23summit. Questions should be directed to register@xplor.org or +1-813-949-6170.

Vendors interested in being an exhibitor or sponsor should contact sales@xplor.org or +1-813-949-6171.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Florida, with active membership across the globe.

Further information is available at www.xplor.org.

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Xplor Announces Annual Communication Design Competition

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Multiple Cal Poly University Chapter Teams to Participate

Lutz, FL – July 13, 2023 – Xplor International, the worldwide electronic document systems association, today announced their annual Communication Design Competition. The contest is open to Xplor University Chapter students and is created to challenge students and promote real life application development, while having a bit of fun.

Sponsored by Quadient, the winning team will be recognized at the 2023 Xplor CCM Summit in Orlando at the Rosen Centre Hotel November 14-16, 2023.

Teams will be challenged to redesign an ordinary, bland utility statement making it more functional, aesthetically pleasing and expanding its purpose to include making the communication a marketing opportunity. It is the responsibility of the team to research and determine how to integrate various options and enhancements while redesigning the statement into a final submission. The statement needs to be accessible via print, web and mobile.

“We always look forward to the participating teams presenting their solutions at the annual conference. Their unique perspective and approach to design and use of technology is pretty amazing,” says Skip Henk, President and CEO of Xplor International.  “Special thanks to Quadient, who has sponsored the competition since its inception four years ago. Their support and generosity allow Xplor to support our next generation of industry professionals.”

Winners are selected based on their team’s presentation and explanation of the redesign to a panel of judges. Along with a cash prize, the winning team will be presented with a plaque at the 2023 CCM Summit during the awards ceremony.  Participating teams will receive a complimentary full-summit pass and the opportunity to present their design to summit attendees.

For more information regarding the 2023 Xplor CCM Summit, or to access the registration site or the Call for Presentations, please visit xplor.org/2023ccmsummit. Questions should be directed to Register@xplor.org or +1-813-949-6170 between the hours of 9:00 AM and 5:00 PM (ET), Monday through Friday.

Vendors interested in being an exhibitor should visit the Vendor Forum Website: go.xplor.org/23vfp. For questions, please contact sales@xplor.org.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Vendor Forum Applications Now Accepted for 2023 Xplor CCM Summit

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Event to Feature 20 Leading-Edge Providers of CCM Technology and Services

Lutz, FL – July 11, 2023 – Xplor International, the worldwide electronic document systems association, today announced they are accepting applications for exhibit space at their annual event, the 2023 CCM Summit, which will take place November 14-16, 2023, in Orlando, Florida at the Rosen Centre Hotel.

The two-and-a-half-day event brings together end users, analysts, consultants, industry experts, and vendors dedicated to the education, evolution, and success of the CCM industry.

The show floor is limited to 20 exhibitors, and we are offering two “all inclusive” options to choose from: a standard 8×10 booth or an 8×10 kiosk. These options level the playing field for all vendors while providing a more intimate experience.

  • The standard booth ($4750 USD during early bird) includes a 6-foot draped table with two chairs, a wastebasket, 7”x44” company identification sign, a five-amp power drop for laptops, two employee full summit passes, as well as two complimentary summit passes for end user customers/prospects.
  • The kiosk option ($5900 USD during early bird) includes the same entitlements as a standard booth as well as a countertop and two graphic panels, with two padded stools instead of chairs.

“At the moment there are only thirteen open booths remaining due to the level of interest prior to our formal announcement,” says Skip Henk, President/CEO of Xplor International. “The interest in the new summit format certainly seems high, both from a vendor and an attendee perspective. We look forward to a great event.”

For more information regarding the 2023 Xplor CCM Summit, or to access the registration site or the Call for Presentations, please visit xplor.org/2023ccmsummit. Questions should be directed to Register@xplor.org or +1-813-949-6170 between the hours of 9:00 AM and 5:00 PM (ET), Monday through Friday.

Vendors interested in being an exhibitor should visit the Vendor Forum Website: go.xplor.org/23vfp. For questions, please contact sales@xplor.org.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Registration Website Now Open for the 2023 Xplor CCM Summit

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Lutz, FL – May 25, 2023 – Xplor International has announced that the conference website and registration are now open for their annual conference. The 2023 Xplor CCM Summit will take place November 14-16, 2023 at the Rosen Centre Hotel in Orlando, Florida. Attendees can register here: https://cvent.me/BrnQDD

Tweet this: @Xplor_Int announces #XplorCCMSummit registration is open for the annual event! It will take place Nov 14-16 at the Rosen Centre Hotel in Orlando, Florida https://cvent.me/BrnQDD.

The two-and-a-half-day event brings together end users, analysts, consultants, industry experts, and vendors dedicated to the education, evolution, and success of the CCM industry. The event will include:

  • An Engaging Keynote Fireside Chat
  • Rapid-Fire General Session Exhibitor Introductions
  • 18 Educational Sessions (2 Tracks: Business & Technical)
  • 3 Rounds of Birds of a Feather Discussions
  • 4 General Session Panels
  • 20 Leading-Edge Exhibitors
  • Daily Networking (including lunches and evening events)
  • Industry Awards

For more information regarding the 2023 Xplor CCM Summit, or to access the registration site, please visit https://cvent.me/BrnQDD.

Interested in speaking? The Call for Presentations is open and you could qualify for a complimentary conference pass! Please visit  https://cvent.me/rQPzQA.

Interested in exhibiting? Please email sales@xplor.org.

Questions should be directed to Xplor HQ via email at register@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Call for Presentations Now Open for The 2023 Xplor CCM Summit

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Lutz, FL – May 11, 2023 – Xplor International has announced that the Call for Presentations is now open for their annual event, The Xplor CCM Summit. The application deadline is June 30, 2023.  The rebranded annual event will take place November 14-16, 2023 at the Rosen Centre Hotel in Orlando, Florida. Those interested in speaking can view more information here: https://cvent.me/rQPzQA

Tweet this: @Xplor_Int announces the 2023 #XplorCCMSummit has now opened the Call for Presentations for their annual event taking place November 14-16 in Orlando, FL https://cvent.me/rQPzQA

The two-and-a-half-day event brings together end users, analysts, consultants, industry experts, and vendors dedicated to the education, evolution, and success of the CCM industry. The event will include an engaging keynote fireside chat, 18 educational sessions, 3 rounds of birds of a feather discussions, 4 general session panels, daily networking, and more.

The 2023 Education Committee researched the topics that are dominating our industry and focused on two tracks: Business and Technology. Each track will offer sessions and discussions from beginner to intermediate, as well as sessions that anyone will enjoy.

The 2023 Xplor CCM Summit registration website will be released in the coming weeks, so visit www.xplor.org/2023ccmsummit for the latest and most up-to-date information about the event.

Interested in exhibiting? Please email sales@xplor.org.

Questions should be directed to Xplor HQ via email at register@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

About Xplor International
Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Quantre Solutions Joins Xplor International as a Silver Association Partner

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Lutz, FL – May 9, 2023 – Xplor International, the worldwide electronic document systems association, today announced that Quantre Solutions has expanded their support of Xplor International and become a 2023 Silver Association Partner.

Quantre Solutions offers consulting and services for enterprises and customer communications service providers. Quantre values providing independent advocacy for enterprise customers and supporting the industry’s top service providers’ client onboarding consulting for over 15 years. Quantre assists with service provider presales strategy consulting, modernizing enterprise customer communications management workflow solutions, enhancing customers’ digital experiences, and optimizing CCM operational costs.

“We have worked closely with Quantre Solutions for many years now,” says Skip Henk, Xplor’s president and CEO.  “Their support of the conference and other events has now expanded into a year-round partnership and I couldn’t be more excited to have them on board.”

The Xplor Association Partnership program, launched in 2006 as our Elite Sponsorship program, supports year-round educational programming to Xplor members and the industry as a whole. In addition, the program provides funding for the Xplor Member Scholarship program launched in 2010, providing university scholarships for Xplor members and their immediate family members.

Scott Mulkey, EDP, COO & Partner, Quantre Solutions, said, “Marking our 15th anniversary, Quantre Solutions is proud to strengthen our relationship with Xplor International. This partnership will enable us to work together towards our shared goals of education, collaboration, and knowledge-sharing within the customer communications industry. I believe in Xplor’s mission and know that as a community we can help advance the adoption of modern CCM & CXM strategies and technologies to serve our customers better.”

Those interested in learning more about the Xplor Association Partnership program should contact Skip Henk via email at skip@xplor.org or you can also contact us at +1-813-949-6170.

About Xplor International
Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6170
Chad@xplor.org

About Quantre Solutions

Quantre Solutions offers consulting and services for enterprises and customer communications service providers. Quantre values providing independent advocacy for enterprise customers and supporting the industry’s top service providers’ client onboarding consulting for over 15 years. Quantre assists with service provider presales strategy consulting, modernizing enterprise customer communications management workflow solutions, enhancing customers’ digital experiences, and optimizing CCM operational costs.

Quantre introduced CxStrategizer, a presale analysis tool for CCM/CXM service providers in 2023. This tool helps reduce implementation and migration timelines, enhances customer experiences, and accelerates the time-to-market. CxStrategizer supports the industry trend of accelerating client onboarding through workflow automation and self-service analysis tools. Quantre noticed a gap in the market and developed a tool that doesn’t compete with existing content and composition management solutions. Instead, it validates the best strategy for an enterprise’s communications before investing in the transformation and migration to the service provider.

Visit www.quantresolutions.com to learn about Quantre and our certified Xplor EDP professionals.

Quadient Upgrades Association Partnership to Gold

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Lutz, FL – April 25, 2023 – Xplor International, the worldwide electronic document systems association, today announced that Quadient has renewed their support of Xplor and upgraded to a Gold Association Partnership for 2023.

The Xplor Association Partnership program, launched in 2006 as our Elite Sponsorship program, supports year-round educational programming to Xplor members and the industry as a whole. In addition, the program provides funding for the Xplor Member Scholarship program launched in 2010, providing university scholarships for Xplor members and their immediate family members.

As part of the year-long partnership, Quadient will play a prominent role at the annual conference, the 2023 Xplor CCM Summit, as an exhibitor and will again sponsor of the annual Design Competition which supports the Xplor University chapters. In addition, Quadient is sponsoring the Summit mobile app and name badge lanyards.

“We thank Quadient for their ongoing support as an association partner,” says Skip Henk, Xplor President and CEO. “They have been here since the inception of the scholarship program in 2010 and their involvement continues to provide programming and scholarships to the Xplor community and the industry as a whole.”

Those interested in learning more about the Xplor Association Partnership program should contact Skip Henk via email at skip@xplor.org or you can also contact us at +1-813-949-6170.

For the most up-to-date information on Xplor events, including the 2023 CCM Summit, please visit www.xplor.org.

About Xplor International
Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6170
Chad@xplor.org

Xplor International Announces 2023 Conference Dates

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November 14-16, 2023 in Orlando, Florida

Lutz, FL — April 4, 2023:  Xplor International, the worldwide electronic document systems association, today announced their annual conference, the 2023 Xplor CCM Summit will take place November 14-16, 2023 in Orlando, Florida at the Rosen Centre Hotel.

Tweet this: @Xplor_Int announces “The 2023 Xplor CCM Summit” will take place November 14-16, 2023 in Orlando, FL #XPLORSUMMIT #CCMSUMMIT https://tinyurl.com/4k2tvs63

“We are happy to be at the Rosen Centre Hotel this November,” says Skip Henk, Xplor President/CEO.  “The venue along with our new format will focus on relevant topics and provide more opportunity for quality time to connect with colleagues and vendors.”

The two-and-a-half-day event brings together end users, analysts, consultants, industry experts, and vendors dedicated to the education, evolution, and success of the CCM industry. The event will include:

  • An Engaging Keynote Fireside Chat
  • Rapid-Fire General Session Exhibitor Introductions
  • 18 Educational Sessions (2 Tracks: Business & Technical)
  • 3 Rounds of Birds of a Feather Discussions
  • 4 General Session Panels
  • 20 Leading-Edge Exhibitors
  • Daily Networking (including lunches and evening events)
  • Industry Awards

The 2023 Xplor CCM Summit website, as well as the Call for Presentations, will open in the coming weeks. Check out www.xplor.org for the latest and most up-to-date information.

Interested in speaking or exhibiting? Watch for our Call for Presentations announcement or email register@xplor.org to be notified once we are accepting applications. If you are interested in exhibiting, please email skip@xplor.org.

Questions should be directed to Xplor HQ via email at register@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Xplor International Media Contact:

Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Xplor Announces Changes to Annual Conference

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Lutz, FL — March 21, 2023: Xplor International, the worldwide electronic document systems association, today announced major changes to their annual conference.

In addition to rebranding the event as the Xplor CCM Summit, changes to the format and content are designed to better promote the exchange of information and ideas, introduce different perspectives, and drive strategic conversations.

“Our new Conference Committee has reimagined our annual conference, focusing on targeted content and format changes including more general sessions, discussion groups and a new, simple breakout session format,” says Skip Henk, Xplor President/CEO.  “The changes will drive even more interaction and discussion, which is the goal of the event.”

The annual Xplor event historically brings together end users, analysts, consultants, industry experts, and vendors dedicated to the education, evolution, and success of the CCM industry. The two-and-a-half-day event will feature multiple keynotes and general session panels, two track options, five networking events, birds of a feather discussions and, of course, incomparable educational content.

The 2023 CCM Summit dates and location information are being finalized and will be announced soon. Check out www.xplor.org for the latest and most up-to-date information.

Questions should be directed to Xplor HQ via email at register@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org