by Jennifer Smith | Mar 5, 2013 | Skip's World
Over the last several weeks I seem to have run into a barrage of good and bad customer service experiences. One, being a personal experience and a couple other examples involving an airline and a toy company. (This kind of sounds like the making of a good joke: Once...
by Jennifer Smith | Feb 10, 2011 | Skip's World
Every day we are bombarded with information. Years ago it was mainly restricted to advertisements, billboards, direct mail and the annoying telemarketing calls that seem to come every evening at dinner time. With the evolution of technology the amount of information...
by Jennifer Smith | Feb 10, 2011 | Skip's World
Have you ever received a piece of direct mail or an offer in a bill or statement and ask “what were they thinking?” I do. My mortgage company who offers me a higher rate than I am currently paying. My phone company offering me a deal on the same phone I bought and...
