Posts

XPLOR19 Now Accepting Vendor Applications for Las Vegas

Xplor’s re-branded event features new venue, new format and new agenda

Lutz, FL – October 31, 2018 – Xplor International, the worldwide electronic document systems association, today announced they are accepting applications for exhibit space at their 2019 annual conference. The re-branded annual conference, XPLOR19, will take place April 23-25, 2019 at Mandalay Bay in Las Vegas, Nevada. This is the first event in twelve years to be hosted on the west coast.

XPLOR19, the Premier Event for CCM & Digital Document Professionals, is a two-and-a-half day event that brings together end-users, analysts, consultants, industry experts, and vendors who will share the latest best practices and trends in the customer communications and digital document industries. It will feature 40 educational sessions, a keynote speaker, daily networking events and leading-edge vendors in the vendor forum.

The show floor is limited to 40 exhibitors. For 2019 the event features a new single-ballroom configuration which will host the general sessions, networking events, vendor forum and breakout sessions and is designed to maximize exposure and booth traffic.

At XPLOR19, exhibits are either 10×10 or 10×20 formats, leveling the playing field for exhibitors of all sizes while providing the same amount of exposure to conference attendees. There are two options available when selecting a booth: Standard or Kiosk.

The standard booth ($4750 USD during early bird) includes a 6 foot table with two chairs, a wastebasket, 7”x44” company identification sign, a five amp power drop for laptops, two employee passes, and two passes for end user customers. The kiosk option ($5600 USD during early bird) includes the same as well as a countertop and locking cabinet, two padded stools instead of chairs, and a graphic panel. Internet in the vendor forums is provided through your guest room access if you are staying at any one of the four MGM properties.

“This new floor plan and location will drive new attendance and traffic for our vendor forum participants at XPLOR19,” says Skip Henk, President/CEO of Xplor International. “Additionally, we are working on another major announcement that will be a game-changer for our exhibiting partners, so stay tuned.”

For more information regarding XPLOR19, or to access the registration site or the Call for Presentations, please visit www.xplor.org/xplor19. Questions should be directed to Register@xplor.org or +1-813-949-6170 between the hours of 9:00 AM and 5:00 PM (ET), Monday through Friday.

Vendors interested in being an exhibitor should visit the Vendor Forum Website here: http://www.cvent.com/d/ngq61k. Additionally, Xplor’s Director of Sales, Lou Brandow, can be contacted at +1-813-949-6170 or via email at Lou@xplor.org.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Xplor to offer First Timer Recognition Program for XPLOR19

The Program Provides Complimentary Conference Passes to Qualified Applicants

Lutz, FL – October 23, 2018 – Xplor International, the worldwide electronic document systems association, today announced the return of the First Timer Recognition Program for their annual conference, XPLOR19, that is being held April 23-25, 2019 at Mandalay Bay in Las Vegas.

XPLOR19 is the premier event for CCM and digital document professionals.The two-and-a-half day event is the perfect blend of 40 educational sessions, panel discussions, and general sessions focusing on the latest in best practices and trends in the CCM and digital document industry. The event also features a keynote speaker, evening networking events, a networking lunch, and over 35 of the industry’s best solution providers and the show floor.

Tweet this: @Xplor_Int will once again be offering FREE conference passes to qualifying applicants through the First Timer Recognition Program. See if you qualify and join me at #XPLOR19 at Mandalay Bay in #Vegas! https://bit.ly/2CY0QcA

Since 2016, the First Timer Recognition Program has given away over 200 conference passes, a $1099 value, to end user attendees. Xplor will once again recognize qualified first time attendees by providing them with a complimentary full-conference pass and an open invitation to come and see what XPLOR19 is all about. The complimentary conference pass entitles the recipient to attend all Xplor educational sessions, general sessions, keynotes and networking events.

“Since its inception, the design of First Timer Recognition Program was to bring in new end users in order to provide different perspectives and insight to our programming and participating partners.” says Skip Henk, President and CEO of Xplor International. “We are seeing many of these attendees returning the next year, bringing their colleagues to experience our world-class education and networking as they themselves did the year before.”

To qualify, applicants must not have attended an annual conference over the last 5 years, be employed by an enterprise or end user company, and stay at one of the host hotels. Hotel rooms can be secured through the Xplor block with costs ranging $89 to $139US plus a $19 resort fee. Interested parties must apply by March 22, 2019. The number of complimentary registrations is limited to (50) and will be awarded on a first come first served basis. You can apply here: www.cvent.com/d/sbq9ny

For more information regarding XPLOR19, or to register, visit www.xplor.org/xplor19. Questions should be directed to Register@xplor.org or +1-813-949-6170 between the hours of 9:00 AM and 5:00 PM (EST), Monday through Friday.

Vendors interested in being an exhibitor should contact Xplor’s Director of Sales, Lou Brandow at +1-813-949-6170 or via email at Lou@xplor.org.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Call for Presentations is Now Open for XPLOR19

The Two-and-a-half day event to host forty sessions, a vendor forum, and networking events

Lutz, FL – October 17, 2018 Xplor International, the worldwide electronic document systems association, has issued a “call for presentations” for their annual event, XPLOR19, taking place April 23-25, 2019 at the Mandalay Bay in Las Vegas. The event will feature three tracks which will include forty educational sessions and a keynote, in addition to the vendor forum and daily networking events.

Tweet this: @Xplor_Int has opened up the 2019 Call for Presentations! Share your knowledge and experiences at a new venue in Las Vegas! Speaking could net you a free pass! #XPLOR19 https://bit.ly/2CR0Fj2

Xplor has opened up the call for presentations with the ability to submit as either a Session Presenter or a Panelist. Xplor is also continuing to offer session presenters the option of a 25-minute Lightning Learning or a 50-minute Deep Dive timeslot.To view a full list of conference topics or to submit, please visit the Call for Presentations website. Due to past demand, we can only accept one entry per person for session presenters, so choose your best one! Those selected will be notified of the status of their submission in November.If selected as a session presenter or a panelist, business end users will enjoy the conference with a complimentary Platinum Passport.  Industry partners/vendors will receive a discounted rate of $575 for the Platinum Passport, which is a savings of up to 50%!

Not quite sure you want to present? Get some advice from Xplor’s President/CEO here.

Three Educational Tracks
In preparation for XPLOR19, Xplor is seeking speakers from the business analyst and vendor communities on topics across three different topics of interest:

  • Business Technology Track: Accessibility – Options, Analytics – What Analytics You Need, Audits – Surviving SOC/HIPAA/FISMA Audits, Document Re-Engineering – Utilizing Re-Engineering Tools, Security & Compliance – Best Practices
  • Delivery Technology Track: ADF – Updating Your ADF, AFP – Update, Color Management -, Adding Color Management to Your Workflow, Communication – Design, Mailing – Best Practices, Mobile & eDelivery – Best Practices, PDF 2.0 – Updates, Print & Mail – Optimization, Print Enhancement – Options, Technology – Inkjet & Toner, Workflow – Using Workflow to Maximize Throughput
  • Marketing Technology Track: CCM – Best Practices, Customer Experience – Best Practices, Developing a Customer Experience Strategy, Omni-Channel Marketing – Best Practices, The Basics of CCM and How it Impacts the Business, Why is Digital Transformation Important?

Three Panel Topics
XPLOR19 will feature three panels throughout the event that the Call for Presentations will accept applications to participate in:

  • Accessibility & Compliance: The World in Which We Live
  • Customer Experience: A Moving Target
  • Industry Trends: A Changing CCM Landscape

Vendor Forum
The event will also feature a vendor forum that is designed to capitalize on the wealth of knowledge within the Xplor vendor community. Limited to 40 vendor partners, these forums provide an opportunity for both attendees and vendors to share ideas and information on applications, industry trends and products.

Networking Events
Xplor’s Conference is known as the number one networking event in the industry. The 2019 event will once again continue that tradition as participants can attend educational sessions during the day while networking at lunch and evening events.

For more information or to apply as a speaker, please visit http://www.cvent.com/d/xbqp29. For more information about the conference, please visit www.xplor.org/XPLOR19. Any questions should be directed to Register@xplor.org, +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

Vendors interested in exhibiting or being an event sponsor should contact Xplor’s Director of Sales, Lou Brandow, at 813-949-6170 or via email at Lou@xplor.org.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Registration Now Open for Xploration® 18

Customer Communications Conference to be Held April 17-19, 2018 in Orlando, FL

Lutz, FL – November 7, 2017 – Xplor International, the worldwide electronic document systems association, today announced that registration is now open for Xploration® 18 being held April 17-19, 2018 in Orlando, Florida at the Rosen Plaza.

Tweet this: @Xplor_Int announced that registration is open for Xploration 18 in Orlando, FL at the Rosen Plaza! More info: bit.ly/2Ans0Fn #XPLOR18

The Enterprise Communications Industry is in a constant state of evolution driven by new technology and changes in human behavior. Xploration 18 is about enabling the Enterprise Communications Industry by providing the “What, Why and How” for industry trends, best practices, regulations and new technologies.

With the Customer Experience taking center stage in our industry, the 2018 curriculum will cover:

  • Key Industry Trends you must prepare your business for NOW!
  • Best Practices to improve your profitability
  • Regulations that impact your business
  • Technology Solutions that are changing the industry

The event will feature over 40 educational sessions presented by end users, industry analysts, consultants, and subject matter experts who will share real world examples and case studies.

The event will take place at the Rosen Plaza which features 800 deluxe guestrooms at a great location, across the street from the Pointe Orlando shopping and entertainment complex. The Xplor group rate for this great venue is locked in at $189 per night for a standard room (plus tax, no resort fees).

If you are involved in the design, creation, production and distribution of customer bills, statements, direct mail, policies or other transactional communications, no matter what channel(s) of distribution, the Xploration 18 conference program is relevant to your organization.

“The 2018 program content is in direct response to a survey we sent to the Xplor community” says Skip Henk, President and CEO of Xplor International. “The response was overwhelming and we were able to donate $5 for each completed survey to Veterans Matter. Not only did we get great input, but we were able to help raise money to house homeless veterans and their families.”

Conference Program: The two-and-a-half day event is the perfect blend of educational sessions, panel discussions, general sessions, and networking events. Features include:

  • 40+ Educational Sessions
  • Panel Discussions and General Sessions
  • Keynote Speaker
  • 35+ Industry Partners in the Vendor Forum
  • Two Evening Networking Events (Tue/Wed)
  • Two Networking Luncheons (Tue/Wed)
  • Thursday Breakfast
  • New for 2018: A Morning with Keypoint Intelligence – InfoTrends

For more information regarding Xploration 18, or to access the registration site, please visit www.xplor.org/xplor18. Questions should be directed to Register@xplor.org or +1-813-949-6170 between the hours of 9:00 AM and 5:00 PM (ET), Monday through Friday.

Vendors interested in being an exhibitor should contact Xplor’s Director of Sales, Deborah Green at +1-770-444-3845 or via email at deborahgreen@xplor.org.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

About Veterans Matter
Veterans Matter is the result of collaborative innovation integrating technology, housing, and the community; with the medical, mental and employment help provided by the VA that creates evidence-based results for our heroes in need: Returning them to domestic autonomy. Our mission is simple: house as many homeless veterans as we can, as fast as we can to provide the fresh start. https://veteransmatter.org/

Xplor’s Keynote Breakfast Panel Features Industry Leading Panelists

Exploring the Role of Print in Today’s Customer Journey

Lutz, FL — August 30, 2017:  Xplor International today announced the final line up of leading industry experts who will be participating in the Xplor at Print Keynote Breakfast Panel on September 12th at McCormick Place.

The event, sponsored by Canon Solutions America, Compart, Pitney Bowes and Racami, will feature four panelists that include:

  • Bill Augustadt, Vice President of Digital Communications at Conduent
  • Robert Iantorno, Vice President, North American Operations, Document Fulfillment at KUBRA
  • Dave Johannes, Senior Vice President of Operations at IWCO Direct
  • Matt Pribus, Vice President of Correspondence and Remittance Services at First Data Corporation

The session titled, Exploring the Role of Print in Today’s Customer Journey will be moderated by Matt Swain of Keypoint Intelligence – InfoTrends.  Our moderator, along with our end-user panelists, will focus on the latest market trends, best practices, and the role of print in today’s customer journey.

The complimentary event is limited to the first 200 registrants, of which over 75% of seats are reserved. Registration includes admission to the panel session, a networking breakfast, and a Print 17 exhibit hall pass, all courtesy of the event sponsors. For more information, or to register for the event, visit the event page.

Event Details:
Date: September 12, 2017
Time: 8:30 AM to 10:00 AM (Breakfast starts at 7:30 AM)
Location: McCormick Place, Chicago, IL – Room S105ABC
Cost: FREE (Registration required and limited to the first 200 registrants)

For information about Xplor at Print 17, please visit the event website. You can also contact Xplor Headquarters at +1-813-949-6170.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Industry Leaders Support Xplor at Print 17 Panel

Lutz, FL — August 15, 2017: Xplor International today announced that Canon Solutions America, Compart North America, Pitney Bowes and Racami will be sponsoring the Xplor at Print 17 Breakfast Panel being held September 12, 2017 during Print 17 in Chicago.

The session titled, Exploring the Role of Print in Today’s Customer Journey will be moderated by Matt Swain of Keypoint Intelligence – InfoTrends  and will focus on the integral role that print plays as part of the customer journey.

Session description: The recent enterprise focus on improving customer experience is strongly tied to reviewing and improving the customer journey. Understanding—and mapping—a customer journey can be as much an art as it is a science. Since that journey now spans many media types, the role of print can get lost in the mix.  A timely communication by mail can secure a new customer, while a poorly-executed print campaign can also spell disaster.

Our moderator, along with our end-user panelists, will focus on the latest market trends, best practices, and the role of print in today’s customer journey.

The complimentary event is limited to the first 200 registrants. Registration includes admission to the panel session, a networking breakfast, and a Print 17 exhibit hall pass, all courtesy of the event sponsors. For more information, or to register for the event, visit the event page.

“As technology and human behavior evolve, print remains an integral component of the customer journey.” says Skip Henk, President and CEO of Xplor International. “The panel will focus on the role of print as part of the customer experience, as well as the methodology involved and how their companies use print as part of their strategy.”

Event Details:
Date: September 12, 2017
Time: 8:30 AM to 10:00 AM (Breakfast starts at 7:30 AM)
Location: McCormick Place, Chicago, IL – Room S105ABC
Cost: FREE (Registration required and limited to the first 200 registrants)

For information about Xplor at Print 17, please visit: http://bit.ly/2ftuv2C. You can also contact Xplor Headquarters at +1-813-949-6170.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Xplor to host Keynote breakfast Panel at Print 17

Complimentary registration is now open for the event titled
Exploring the Role of Print in Today’s Customer Journey

Lutz, FL— June 21, 2017: Xplor International today announced that they will once again host a complimentary keynote breakfast panel during the Print 17 event, September 10 – September 14, 2017 at McCormick Place, Chicago. Additionally, the event is now open for registration. Attendees can register for the complimentary breakfast panel here: http://www.cvent.com/d/j5qw5s.

The recent enterprise focus on improving customer experience is strongly tied to reviewing and improving the customer journey. Understanding—and mapping—a customer journey can be as much an art as it is a science. Since that journey now spans many media types, the role of print can get lost in the mix.  A timely communication by mail can secure a new customer, while a poorly-executed print campaign can also spell disaster.

The breakfast keynote session, moderated by Matt Swain of Keypoint Intelligence – InfoTrends, is titled “Exploring the Role of Print in Today’s Customer Journey” and will focus on the latest market trends, best practices, and the role of print in today’s customer journey. End user panelists will share their insights during the event that boasts a lively discussion.

This sponsored breakfast session is presented at no charge, thanks to sponsors Canon Solutions America, Compart North America, and Pitney Bowes. Space will again be limited to the first 200 people who register, so register today as this session has reached capacity each year.

When:  September 12, 2017
Where: McCormick Place, Chicago, IL, Room S105abc (Right by Bus Drop Off)
Time: 7:30 AM-10:00 AM
Registration Fee: Complimentary (Registration Required here: http://www.cvent.com/d/j5qw5s)

Questions and requests for additional information can be directed to Xplor Headquarters via phone at +1-813-949-6170 or via email at info@xplor.org. One additional sponsorship opportunity remains open for the event. For more information on becoming a sponsor, please contact Deborah Green, Director of Sales, at +1-770-444-3845 or deborahgreen@xplor.org.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Brian Platte Lifetime Achievement Award Presented at Xploration® 17

Lutz, FL — March 28, 2017: Xplor International, the worldwide electronic document systems association, today named the recipients of the Brian Platte Lifetime Achievement Award. This award was presented at Xplor’s Annual Conference, Xploration 17, on Tuesday, March 28th during the awards ceremony.

Tweet this: Brian Platte Lifetime Achievement Award Recipients Recognized at Xploration® 17 http://bit.ly/2mJd0JV #Xplor17

The Brian Platte Lifetime Achievement Award was established in 2007 and is given to an individual, or individuals, whose efforts and contributions have significantly changed the course and development of the digital document industry. This award is open to Xplor International members as well as non-members.

This year, two Brian Platte Lifetime Achievement Awards were presented.

The first recipient is Kemal Carr. Kemal is the President of Madison Advisors, an industry research and consulting firm that provides project-based advisory services designed to assist clients with business strategy and technology selection decisions. Prior to forming Madison Advisors in 2001, Kemal held various system roles including three years with the industry analyst group at Doculabs and seven years in the systems company of Fidelity Investments. Kemal is also a frequent writer for leading industry publications and speaks at industry events around the world.

Mr. Carr supports the New York University Prism Award Luncheon, has served on the Board of the Colleyville Grapevine Youth Football Association, and volunteered on a committee working with his local City Council to pass a bond for improvements to area schools. He also supports the Woodland Hills Community Park, nurturing 100-year old pecan trees and planting more in an effort to beautify the area for all the community to enjoy.

A second Lifetime Achievement Award was also presented to Harald Grumser, who founded Compart 23 years ago and has run the company like a family ever since. The innovation that the company was built upon gives users the ability to convert any kind of print format to any other kind of print format. The unique approach Harald took to accomplish this any-to-any conversion is called “Docponents®” and remains an idea well ahead of its time that has proven to be a uniquely prescient approach.

In addition to Harald’s contributions to the industry, he has shown his deep social consciousness by sponsoring giving campaigns for victims of earthquakes, floods, famine and the tsunami caused by the Indian Ocean earthquake in 2004. His sense of humanity has been touched by the plight of Syrian refugees streaming into Europe and Germany. Sensing that money was not enough, he initiated a program to teach refugees German, using Compart’s office space, volunteers, and facilities. Volunteers were granted time off from their usual assignments in order to teach both adults and children the language skills they will need in order to thrive in Germany and adapt to their new country.

“I’d like to congratulate both Kemal and Harald for their achievement, it is well deserved.” says Skip Henk, EDP, President/CEO of Xplor International. “Our industry as a whole and the world around us are better places due to their efforts.”

Other Xplor annual awards, recognized and announced at Xploration® 17, include:

Technology of the Year
Winner Pitney Bowes / Clarity Solutions
Honorable MentionXerox Corporation / Xerox Direct to Object Inkjet Printer 
Honorable MentionElixir Technologies Corporation / Tango+

Application of the Year
Winner: BMO Bank of Montreal / GMC Software / The CX Ecosystem and Digital Transformation
Honorable Mention: Gore Mutual / uBiz
Honorable Mention: Health First / Ricoh USA, Inc. / RICOH ProcessDirector


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Manager
+1-813-949-6171
Chad@xplor.org

Much More Than a City in France

An Interview with XLPrint USA CEO, Gerard Callaghan
By: Skip Henk, EDP – CEO of Xplor International

At our last conference I had the opportunity to meet and speak with Gerard Callaghan, CEO of XLPrint USA, about the various changes in our industry.

I must admit, I was not familiar with XLPrint but after speaking with Gerard and spending some time on their website  (http://www.xlprint.com/) it is apparent that their platform, Paris, is relevant, agile and totally focused on transaction documents.

I decided to circle back with Gerard and get him to share a few additional thoughts on XLPrint and his vision for our industry.

Skip: Gerard thank you for taking the time to share your thoughts with the E-Document News audience.

Gerard: It is my pleasure Skip.

Skip: For our readers that are not familiar with XLPrint and its Paris product, give us your 15 second elevator pitch?

Gerard: XLPrint is a software company and Paris is our flagship product. Paris has been employed in over 55 countries, in almost every industry and in thousands of customers producing billions of printed and digital transaction documents a year. Paris is the culmination of more than 30 years of development and refinement of the tools required to efficiently design, compose and deliver transaction documents. Everyone knows that you need the right tool for a job and XLPrint remains focused exclusively on delivering exactly the right tool for transaction document workflow. We do not attempt to make tools for marketing automation or graphics arts, for example. We focus entirely on transaction document production and workflow. We believe that we continue to excel at this.

Skip: Looking ahead 2-4 years, what will our industry look like?

Gerard: I can’t think of a more exciting time to be in our industry. The rate of change and evolution in the customer communication management (CCM) and customer experience (CX) industry is astounding. Having been in this industry for over 30 years I can’t think of any other period of such great innovation and value creation. However, as exciting as these new opportunities are, companies are still very focused at fulfilling the most basic obligation of delivering transaction documents. This is usually done from business systems that have been in place for a decade or more and will remain in place for another decade or more. Many companies need a solution like Paris to handle these requirements, yet be confident they are investing in solutions that support future requirements. ‘Transaction Document Production‘ may not sound as glamorous as ‘Marketing Automation‘ or ‘Customer Experience’, but it is a vital component of any business and its workflow.

Skip: What effect will emerging technologies have on our customers and our industry?

Gerard: We are working on some very exciting ideas for transaction document content and delivery which will appeal to some of our more forward-thinking customers, but the truth is that the majority of our customers expect only incremental change in this area. Our customers still expect to be delivering significant volumes of printed and PDF/Email transaction documents in 2 to 4 years. As we saw with email delivery, there was no overnight change. Print and mail is still the main medium for transaction documents and it has been, and continues to be, a very gradual change to digital delivery. We believe that businesses will continue to look for specialized, robust, future-proof tools for transaction document production and we believe that XLPrint is one of the most focused and reliable providers out there.

Skip: What does the longer view look like? What will transaction document production look like in 15 years?

Gerard: So, even in 10 years’ time, transaction documents will still be printed and mailed and Paris will be there for them however we believe that by then we will be reaching (or have reached) a tipping point and that the majority of transaction documents will be electronically delivered. At this point, there will be an incredible opportunity to deliver spectacular functionality. We believe there will be an explosion in functionality and capabilities. We are already envisioning and working on these ideas and plan to be there for our customers as they evolve into this very bright future. XLPrint has both feet firmly planted on the ground focusing on what customers need “today” but we are very excited about what lays ahead in the longer term.

Skip: Gerard, thank you for your time. If someone would like to get in contact with you and learn more about XLPrint what is the best way to do that?

Gerard: There is obviously our web site at xlprint.com however you can also contact me directly at gcallaghan@usa.xlprint.com

About XLPrint
2017 sees XLPrint celebrate its 31st year in the business of document production and workflow solutions. We have witnessed, and been a party to, incredible changes in the way that documents are produced, distributed and managed and continue to be at the leading edge of that evolution. With thousands of installations spanning more than 55 countries, producing billions of physical and electronic pages each year, our global industry and market experience is unparalleled.

We pride ourselves on thinking beyond today, and strive to revolutionize how your business will manage tomorrow’s document production opportunities. We base our success on leading-edge technology, reliable and knowledgeable support and solid partner relationships


skip_Henk_Photo_2011

 

Skip Henk, EDP
President/CEO
Xplor International

Xplor International Announces Industry Analyst Workshop

The Half-Day Workshop is Held in Conjunction with Xploration 17

Lutz, FL — January 23, 2017: Xplor International today announced the Industry Analyst Workshop as a part of the full-conference curriculum at Xploration 17 which takes place March 28-30, 2017. The half day event will close the event on Thursday, March 30th and is sponsored by GMC Software.

Tweet this: Industry Analysts Workshop to be a part of the #Xplor17 conference program; FREE to full-conference attendees! http://bit.ly/2jKgprS

The Industry Analyst Workshop will be a three-part adventure. The first part is moderated by Keypoint Intelligence/InfoTrends and will begin with the newest trends and data from their research, including the newest software investment surveys.

Following the trends will be two workshops designed to be interactive and educational, so audience participation and questions are highly encouraged! The first Genius Panel covers guidance on Customer Experience best practices. A few panel questions will start the conversation but the attendees will be driving the session with questions, experiences, and best practices.

The second workshop introduces a new group of Geniuses. With this group, the attendees are engaged on the document journey, talking about how customer communication is created and delivered in print and online. The discussion will be on the best practices in maintaining both legacy and new environments, print and online.

“We are very excited to offer this as a part of our 2017 program and I’d like to thank GMC Software for sponsoring the workshop.” says Skip Henk, EDP, President/CEO of Xplor International. “This workshop will be a great wrap up for Xploration 17 with attendees heading home with some new ideas that they can take back to their companies.”


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Manager
+1-813-949-6171
Chad@xplor.org