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Rick Parrish, Senior Analyst at Forrester, to Present Technology Keynote at Xploration® 16

Lutz, FL — February 8, 2016—Xplor International, the worldwide electronic document systems association, today announced their technology keynote presentation will be delivered by Rick Parrish at Xploration® 16 being held April 5-7  at the Caribe Royale Orlando in Orlando, Florida. The presentation titled The Rise of the Customer Experience Ecosystem will be on Thursday, April 7, 2016 from 9:00 AM – 10:00 AM.  Attendees can register at www.cvent.com/d/drqy2z.

Tweet this: @RickParrishGCX, Senior #CX Analyst @forrester, presents The Rise of the Customer Experience Ecosystem at #Xplor16  http://ow.ly/XRk3F

“Rick is an incredible analyst with both a unique background and perspective in the area of the Customer Experience” comments Skip Henk, EDP, President/CEO of Xplor International. “His presentation on the The Rise of the Customer Experience Ecosystem is not only relevant, but timely.”

Rick Parrish is a Senior Customer Experience Analyst at Forrester Research. With over 14 years of experience, Rick helps clients in all industries overcome the unique challenges they face in developing successful and innovative customer experiences. Rick is Forrester’s leading expert on the CX ecosystem, the complex web of behind-the-scenes interactions that influence the quality of the customer experience.

Previous Work Experience
Rick was previously an analyst at the Central Intelligence Agency, where he helped pioneer high-profile improvements in the CIA’s customer focus and gained an appreciation for the unique hurdles governments face in such efforts. He also earned awards for his rigorous, influential analysis and engagement with a range of senior officials. Prior to his government service, Rick was a professor of political science at Loyola University New Orleans and West Texas A&M University (WTAMU) and director of the political science graduate program at WTAMU.

Rick holds a Ph.D. in political science from the University of Wisconsin-Madison, where he focused on international relations and political theory.

An overview of Rick’s presentation:
In 2016, 83% of executives are focused on making their company a leader in customer experience. Why? Because CX – how customers perceive their interactions with a company – is one of the few sustainable sources of competitive advantage left. But it’s extremely hard to get CX right all of the time because the business environment has gotten so complex. Thousands of employees have to coordinate across dozens of touch points to meet the needs of millions of customers, all of whom have slightly different expectations. Forrester has a name for all of that complexity – the customer experience ecosystem. We’ve been studying what a healthy CX ecosystem looks like and how leading firms like Delta Airlines have re-engineered their CX ecosystem to leapfrog their competition.

In this session you’ll hear Rick answer questions from their research like:

  • What is a “CX ecosystem”? Why does it matter?
  • What does it mean for you, as an individual, to be part of your company’s CX ecosystem?
  • How do you know what your current CX ecosystem looks like and where you fit in?
  • How have leading firms transformed their CX ecosystem to improve business results?
  • How can you help your company strengthen its CX ecosystem to achieve similar results?

About Xploration® 16
The two-and-a-half day event is the perfect blend of educational sessions, panel discussions, general sessions, and networking events in a relaxed Florida environment. The event features 55+ Educational Sessions/Panels, THREE Keynote Sessions, 35+ Industry Partners in the Vendor Forum, Two Evening Networking Events and Two Networking Luncheons. For more information, visit the conference website: www.cvent.com/d/drqy2z

About Xplor International
Xplor International is a worldwide, not-for-profit professional association that consists of thousands of users and suppliers of the products and services that create, modify, and deliver customized information using a wide variety of document technologies. The association provides educational products and programs for its members and the industry at large through conferences, meetings and annual events. Xplor International has its worldwide headquarters in Lutz, Florida with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Manager
+1-813-949-6171
Chad@xplor.org

Peter Muir, Educator, Consultant, and Student for Life, to Close Xploration® 16

Lutz, FL — January 28, 2016—Xplor International, the worldwide electronic document systems association, today announced their closing keynote presentation will be delivered by Peter Muir at Xploration® 16 being held April 5-7  at the Caribe Royale Orlando in Orlando, Florida. The presentation titled Without a Listener, There is No Communication, sponsored by RICOH, will be on Thursday,

April 7, 2016 from 10:00 AM–11:00 AM.  Attendees can register at: www.cvent.com/d/drqy2z

Tweet this: @PeterMuir, Student for Life, Teacher, Researcher, Entrepreneur, to present closing keynote at #Xplor16  http://ow.ly/XE7xp

Peter Muir, President of Bizucate, Inc., is an educator, consultant, marketer and motivator who helps individuals and organizations find profitable opportunities through multi-channel communications.

With more than 22 years of educational design and business coaching experience, Muir is well known within the Graphic Communications industry as a source of information and inspiration. He initially started Bizucate as a way to channel his passion for and knowledge about Graphic Communications toward helping companies learn, grow and increase their profits.

Over the years, his expertise has expanded to encompass technology, strategy and marketing in a variety of vertical markets and other industries.

His keynote “Without a Listener, There is No Communication” will focus on critical communication components that he has gathered are being lost in modern communications and will share them in this closing keynote. Attendees will reflect on the way they communicate today and how they could communicate even more effectively tomorrow. Peter will challenge you to develop your own learning path after the conference that could include listening skills and much more.

“I have had the opportunity to listen to Peter many times and each and every time I have walked away challenged.” said Skip Henk, EDP, President/CEO of Xplor International. “I want to thank RICOH for sponsoring the closing keynote as it will be the perfect close of the event.”


About Xploration® 16
The two-and-a-half day event is the perfect blend of educational sessions, panel discussions, general sessions, and networking events in a relaxed Florida environment. The event features 55+ Educational Sessions/Panels, THREE Keynote Sessions, 35+ Industry Partners in the Vendor Forum, Two Evening Networking Events and Two Networking Luncheons. For more information, visit the conference website: www.cvent.com/d/drqy2z

About Xplor International
Xplor International is a worldwide, not-for-profit professional association that consists of thousands of users and suppliers of the products and services that create, modify, and deliver customized information using a wide variety of document technologies. The association provides educational products and programs for its members and the industry at large through conferences, meetings and annual events. Xplor International has its worldwide headquarters in Lutz, Florida with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Coordinator
+1-813-949-6171
Chad@xplor.org

Primetime TV and Radio Host, Jeffrey Hayzlett, to Open Xploration 16 Keynotes

Business Celebrity, Best-Selling Author, and Chairman of C-Suite Network

Lutz, FL — January 26, 2016—Xplor International, the worldwide electronic document systems association, today announced their opening keynote presentation will be delivered by Jeffrey Hayzlett at Xploration® 16 being held April 5-7  at the Caribe Royale Orlando in Orlando, Florida. The presentation titled Think Big, Act Bigger: The Rewards of Being Relentless will be on Wednesday, April 6, 2016 from 11:30 AM – 12:30 PM.  Attendees can register at www.cvent.com/d/drqy2z.

Tweet this: @JeffreyHayzlett, best-selling author and primetime TV/radio host, to present keynote address at #Xplor16  http://ow.ly/XyUaY

“Jeff is a long-time personal friend as well as an Xplor supporter” Skip Henk, EDP, President/CEO of Xplor International. “He is dynamic, energetic and compelling speaker with a great message who will energize and empower our attendees. I certainly look forward to him being part of Xploration 16.”

Jeffrey Hayzlett is a global business celebrity, primetime television and radio show host, and best-selling author. He is a leading business expert, cited in Forbes, SUCCESS, Mashable, Marketing Week and Chief Executive, among many others. He shares his executive insight and commentary on television networks like Bloomberg, MSNBC, Fox Business, and C-Suite TV. Hayzlett is a former Bloomberg contributing editor and primetime host, and has appeared as a guest celebrity judge on NBC’s Celebrity Apprentice with Donald Trump for three seasons. With a strong following in business and social media communities, he’s recognized as one of the top 10 c-suite Twitterers and a key influencer in the social media landscape.

“Every industry is affected by disruption and I’m excited to join the leaders of the print industry on April 6th for Xploration 16 to explore new ways to grow” says Jeffrey Hayzlett. “I’ve been the biggest cheerleader to printing since Guttenburg and I can’t wait to be there.”

His keynote is a take-no-prisoners attitude adjustment for those who call themselves entrepreneurs. Following the success of his prime-time show, C-Suite With Jeffrey Hayzlett, companies and events always want to know what is the secret behind the success of entrepreneurs and executives who can move mountains. “I’ve learned that in every business and in every industry, limitations exist everywhere – mostly in our minds and in the stories we tell ourselves. Getting past these limitations is hard work.”  His keynote will focus on the attitude needed to overcome the obstacles that face businesses every day. No one is coming to save us, none of us will win the lottery. Everyone can think big, the art is in acting bigger.


About Xploration® 16
The two-and-a-half day event is the perfect blend of educational sessions, panel discussions, general sessions, and networking events in a relaxed Florida environment. The event features 55+ Educational Sessions/Panels, THREE Keynote Sessions, 35+ Industry Partners in the Vendor Forum, Two Evening Networking Events and Two Networking Luncheons. For more information, visit the conference website: www.cvent.com/d/drqy2z

About Xplor International
Xplor International is a worldwide, not-for-profit professional association that consists of thousands of users and suppliers of the products and services that create, modify, and deliver customized information using a wide variety of document technologies. The association provides educational products and programs for its members and the industry at large through conferences, meetings and annual events. Xplor International has its worldwide headquarters in Lutz, Florida with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Coordinator
+1-813-949-6171
Chad@xplor.org

Registration Now Open for Xploration® 16

Lutz, FL – October 29, 2015 – Xplor International, the worldwide electronic document systems association, today announced that registration is now open for Xploration® 16 being held April 5-7, 2016 in Orlando, Florida at the Caribe Royale Orlando.

Tweet this: @Xplor_Int announced that registration is open for Xploration 16 in Orlando, FL at @The_Caribe! More info: http://bit.ly/1jUxlLf #XPLOR16

One of the big changes to this year’s event is the venue. Xploration® 16 will take place at the Caribe Royale Orlando which boasts over 150,000 square feet of meeting space with 54 spacious meeting rooms and three elegant ballrooms. The Xplor group rate has this tropical all-suite hotel locked in at $159 per night for a standard room, including resort fees. It truly is both a great value and venue.

Xplor’s annual conference will feature 55+ educational sessions with a focus on “real world examples and case studies” presented by end users, industry analysts, industry consultants, and subject matter experts from the vendor community. All presentations will follow pre-determined tracks & topics as outlined on the event website.

“There is a great deal to be excited about with Xploration 16. Not only will we be at a beautiful new venue but the Education Committee has made dramatic changes to our content matrix expanding both the scope and depth of the conference program.” says Skip Henk, President and CEO of Xplor International. “We also have an exciting new registration option that includes a full conference registration plus three nights stay at the host hotel for under a $1000*.”

Conference Program: The two-and-a-half day event is the perfect blend of educational sessions, panel discussions, general sessions, and networking events. The Vendor Forum will feature over 35 of the industry’s best solution providers. Other features include:

  • 55+ Educational Sessions
  • Panel Discussions and General Sessions
  • THREE Keynote Sessions 
  • 35+ Industry Partners in the Vendor Forum
  • Two Evening Networking Events (Tue/Wed)
  • Two Networking Luncheons (Tue/Wed)
  • Pre-Conference Options (Separate Purchase)

For more information regarding Xploration® 16, or to register, visit xplor.org/events/. Questions should be directed to Register@xplor.org or +1-813-949-6170 between the hours of 9:00 AM and 5:00 PM (EST), Monday through Friday.

Vendors interested in being an exhibitor should contact Xplor’s Director of Sales, Deborah Green at +1-770-444-3845 or via email at deborahgreen@xplor.org.   


About Xplor International

Xplor International is a worldwide, not-for-profit professional association that consists of thousands of users and suppliers of the products and services that create, modify and deliver customized information using a wide variety of document technologies. The association provides educational products and programs for its members and the industry at large through conferences, meetings and annual events. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk, EDA

Marketing Coordinator
+1-813-949-6171
Chad@xplor.org

*$999 USD for Xplor members, $1299 USD for non-member Business Users, $2199 USD for non-member vendors.