Webcasts

Xplor hosts 24 live complimentary webcasts each year. These events are presented by subject matter experts from the end user and vendor community as well as industry analysts and consultants who provide leading edge content encompassing the latest trends, best practices and technologies.

Everyone is welcome to register for an Xplor live webcast. The recordings of the webcasts are available to both Xplor Individual and Corporate through the Member Portal. If you are not a member, please consider the investment in an Xplor Membership.

Upcoming Events

Wednesday, October 30th – 1pm ET
Transforming Customer Journeys: The Power of Data, AI, Machine Learning and Intelligent Orchestration – Sponsored by OSG

Today, consumers view the world as all digital. As a result, businesses must continuously adapt to meet the ever-changing expectations of their customers. Hear from CCM and CXM experts Mia Papanicolaou and Liz Stephen on market trends and what that means for customer communications. Gary Gregg, Chief Product Officer at OSG, will then give you a look at the future of customer engagement, where data, AI, machine learning and intelligent orchestration come together to transform the customer experience. Learn real-world strategies that move beyond outdated, document-based communication, showing you how to craft digital journeys that feel seamless, personal, and impactful. You’ll leave with how to take your business from traditional Customer Communications Management (CCM) to a cutting-edge Customer Experience Management (CXM) approach—ensuring deeper connections and lasting customer loyalty. Register Now!

Wednesday, November 6th – 1pm ET
Mastering Prompts: Making AI Conversations Easy and Fun! – Sponsored by Quadient

Mastering Prompts: Making AI Conversations Easy and Fun! is all about helping you unlock AI’s potential with simple, practical techniques. We’ll dive into fun topics like how adding context makes your prompts pop, explore the magic of COSTAR prompting, and even tackle those sneaky AI hallucinations! Whether you’re new to AI or already a pro, this session will give you real-world examples and demos that show how better prompts lead to smarter, more accurate AI responses—let’s make AI work for you! Register Now!

Wednesday, November 20th – 1pm ET
Navigating Compliance in CCM: Practical Insights and Strategies – Xplor Lunch & Learn

Navigating compliance in Customer Communications Management (CCM) requires a strategic approach to ensure adherence to regulations while maintaining effective communication with customers. By implementing practical insights and strategies, businesses can navigate compliance challenges in CCM effectively, ensuring that customer communications are conducted responsibly and in accordance with legal requirements. This mitigates risks and strengthens trust with customers by demonstrating a commitment to protecting their privacy and data security. Read more and register here!

Wednesday, December 4th – 1pm ET
Brave New Frontiers of Customer-Centric Digital Transformation in CCM – Sponsored by FCI CCM, Inc.

Customer expectations have drastically shifted, and consumer-facing businesses must quickly adapt. For example, nearly 50% of customers expect their banks to connect their income, expenses, and savings to enhance their financial well-being (NTT Data, 2022).

Clearly, the service communications must evolve from a transactional “Tell me” to a proactive “Help me,” with data-driven insights. These communications also garner 30% more customer engagement than any other touchpoint, becoming a goldmine of revenue signals and a potent growth driver. FCI will demonstrate how a customer-centric transformation of CCM can boost engagement by ~40%, driving a ~10% lift in revenue. Register Now!

Wednesday, February 19th – 1pm ET
Mayo Clinic Improves Customer Service and Realizes Thousands in Postal Savings – Sponsored by Solimar Systems

Join us as we discuss how intelligent workflow automation continues to grow and benefit the print and mail environment and improve customer service globally for Mayo Clinic. In addition to replacing their offset content to digital, personalized patient booklets for in-house printing, Mayo Clinic also consolidates and households documents. This reduces the number of individual mail pieces but also summarizes statements and invoices into a single document. These documents are easier for their patients to understand. Read more and register here!