Events Webcasts

Xplor hosts 25+ live complimentary webcasts each year. These events are presented by subject matter experts from the end user and vendor community as well as industry analysts and consultants who provide leading edge content encompassing the latest trends, best practices and technologies.

Everyone is welcome to register for an Xplor live webcast. The recordings of the webcasts are available to both Xplor professional and company members through the member’s hub. If you are not a professional or company member, please consider the investment in an Xplor Membership.

UPCOMING COMPLIMENTARY WEBCASTS:

 

Wednesday, May 26 – 1pm ET
5 PDF Must-Have Processes for Your CCM

When it comes to communicating with your customers, delivering high-quality and consistent documents is paramount. Most businesses rely on document management software to handle large volumes of customer documents (both printed and in PDF format), emails, and other communications. Using PDFs in your CCM can help ensure that your customer-facing documents are consistent and of the best quality, which reflects the quality your organization brings to its CCM. In this session, you will learn more about the important role PDFs play in ensuring that you exceed customer expectations and consistently deliver superior experiences with your brand. Register Now!


Wednesday, June 9 – 1pm ET
Super-charge your Ad Hoc Customer Communications: How to Drive Personalization, Empathy and Compliance Across all Channels

The ongoing pandemic has heightened customers’ desire for personalized connections across all interactions and channels. While most organizations recognize the value in driving to one-to-one personalization, they also want to retain a level of control over what is communicated. This can be a particularly difficult challenge when it comes to ad hoc customer communications. The optimal approach strikes the right balance between fully custom messaging and standardized messaging that reflects your brand and ensures compliance.

Join Patrick Kehoe, customer communications thought-leader and EVP, Product Management at Messagepoint, for this webinar as he outlines how organizations can leverage interactive communications solutions to enhance customer experiences by enabling customer-facing teams to:

– Achieve hyper-personalization without losing control of the message
– Infuse communications with empathy to improve response and reception
– Drive a consistent experience across all channels
– Ensure compliance in communications
– Accelerate response times

Register Now!


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