Scott Mulkey, M-EDP | Xplor International

About Scott Mulkey, M-EDP

Scott Mulkey is a highly experienced professional with over 25 years of expertise in accelerating client onboarding and modernizing CCM/CXM solutions for service providers. As a co-founder of Quantre Solutions in 2007, Scott has focused on supporting industry service providers and enterprises in the financial, insurance, and healthcare industries.

Through his experience, Scott has designed and implemented three CCM solutions and modernized two for enterprises and an industry technology company. His solutions have maintained each service provider's unique differentiator while delivering on project goals, such as workflow optimizations, reconciliation and reporting, and increasing capacity throughputs without increasing resources.

Scott is a regular speaker, contributor, and thought leader at industry conferences regarding modernization strategies such as communication rationalization, conversational form experiences, and optimizing print production through white paper factory solution designs. With his experience as Operations Manager at Docucorp International's business process division, where he served over 150 customers, Scott brings valuable expertise to his role at Quantre Solutions.

Scott led his Quantre team with the release of CxStrategizer, a presale analysis tool for CCM/CXM service providers. CxStrategizer helps reduce implementation and migration timelines, enhances customer experiences, and accelerates the time-to-market. CxStrategizer supports the industry trend of accelerating client onboarding through workflow automation and self-service analysis tools.

In 2022, Xplor International, The Electronic Document Systems Association®, recognized Scott Mulkey's 25 years of industry experience and awarded him the industry certification of Electronic Document Professional (EDP)®.

In 2023, Xplor International again recognized Scott's industry experience and awarded him the industry designation of Master Electronic Document Professional (M-EDP).

Entries by

Not a cloud in the sky…

July 10, 2014 in Blog Frontpage, Skip's World /by Scott Mulkey, M-EDP

At Xploration™14 in March we had several sessions on the cloud. Fortunately I was able to attend a couple of them and came back with more questions than answers as to how vulnerable Xplor would be if the cloud suddenly disappeared. My conclusion to my brief sixty second assessment, we would be in deep trouble […]

FACETIME IS NOT ALWAYS AN APP

March 13, 2014 in Skip's World /by Scott Mulkey, M-EDP

Last week I returned from the Imaging Network Conference in Tucson convinced once again there is no substitution for “face timing” with peers. Not FaceTime the app, I mean the original face time. Sitting down and meeting with your peers, bending an elbow together, sharing ideas and taking discussions where virtual is incapable of going.. […]

Dear Occupant, We Are Raising The Bar!

January 27, 2014 in XPLOR /by Scott Mulkey, M-EDP

If you are old enough to remember receiving direct mail addressed to “Dear Occupant,” you will certainly remember the astonishment and wonder when you received your first piece of “personalized mail” – Dear (insert your name here). Over time the level of text personalization increased to include things like the company you worked for, the […]

The Cloud Turns 50

May 31, 2012 in Skip's World /by Scott Mulkey, M-EDP

Read a brief but interesting article this morning by Denise Miano entitled, “Computing in the Cloud is Trendy — but is it really the next new thing?” Denise brought up some great points and did a great job defining some of the attributes, benefits and definitions of the cloud. As she pointed out the fundamental concept of the cloud […]

Visionary or Visualist?

March 11, 2011 in Skip's World /by Scott Mulkey, M-EDP

I am always amused when I hear someone use the word visionary, particularly since I believe that true visionaries are few and far between. According to Merriam-Webster dictionary the definition of VISIONARY is: 1: one whose ideas or projects are impractical: dreamer 2: one who sees visions : seer 3: one having unusual foresight and imagination. The first […]

This pirate looks at 30

March 9, 2011 in XPLOR /by Scott Mulkey, M-EDP

Living in Florida most people are Parrotheads. (Jimmy Buffet fans for those of you who are not familiar) Last night as I was driving home from the office I listened to his song “A pirate looks at 40”. It is about a pirate that takes a nostalgic look at his life. It got me thinking […]