Modernizing Customer Experience Through Outsourcing

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Title: Modernizing Customer Experience Through Outsourcing
Track: The Customer Experience
Date/Time: Tuesday, April 5th – 10:30am-11:20am
Room: Bonaire 1
Presenter: Dan Beery, RR Donnelley & Didier Rouillard, GMC Software

Many large organizations have in-house operations to print critical customer communications. Frequently, line of business leaders use separate, siloed groups or shadow IT to create and deliver electronic communications. These web and mobile initiatives are getting the lion’s share of CCM budgets, while print operations fight for scraps to modernize their legacy platforms.

Learn how to transform your in-house operation from outdated legacy print to a mix of print, web and mobile communications using the latest technologies.

 About the Presenter: Dan Beery has been in the document technology field for more than 25 years, with over 13 years leading software product management and strategy organizations. He has held a diverse range of positions focused on delivering customer communications and content management solutions, including leadership roles in consulting, software engineering, print production engineering, and publishing. In his current role, as Director of Composition Management, he combines data from leading analyst firms, market data, with feedback from clients and prospects to identify and bring to market innovative CCM services for RR Donnelley.

Didier Rouillard is GMC Software’s Corporate VP for Service Providers Business. Didier has been with GMC Software since 2007 and has occupied various senior positions, including general management of GMC Software operations in South America, and product strategy. He holds two Masters Degrees in IT fields and has completed his MBA from EM-Lyon business school and the Rochester Institute of Technology, with a specialization in business-to-business marketing.