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“Xplor at Graph Expo” Event Sponsored by Industry Leaders

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Lutz, FL — July 26, 2016: Xplor International today announced that Canon Solutions America, Compart North America, Pitney Bowes and Xerox Corporation will be sponsoring this year’s Xplor at Graph Expo event being held September 27, 2016 during the Graph Expo show.

Customer Experience: A Critical Factor for Achieving Success will be moderated by Matt Swain of InfoTrends who, along with panelists, will address whether the advancements in technology and changes in human behavior make superior customer experience a moving target. A superior customer experience has emerged as a critical success factor for companies. It is about meeting, and ideally exceeding, the expectations of your customer.

The complimentary event is limited to the first 200 registrants. Registration includes admission to the panel session, a networking breakfast, and a Graph Expo exhibit hall pass, all courtesy of the event sponsors. For more information, or to register for the event, visit the event page: http://bit.ly/1U9jX6g

“Over the last couple of years the concept of delivering a great customer experience has taken center stage and has become a critical success factor for companies.” says Skip Henk, President and CEO of Xplor International. “Our panelists will discuss the critical success factors in delivering a superior customer experience, as well as the obstacles and how companies can overcome them.”

Event Details:

Date: September 27, 2016
Time: 8:30 AM to 10:00 AM (Breakfast starts at 7:30 AM)
Location: OCC North Building – Level 3, Room N310 E&F
Cost: FREE (Registration required and limited to the first 200 registrants)

For information about Xplor at Graph Expo, please visit: http://bit.ly/1U9jX6g. You can also contact Xplor Headquarters at +1-813-949-6170.

About Canon Solutions America
Canon Solutions America is a leading provider of digital document technology solutions.  The Océ brand has a reputation for delivering high speed, outstanding quality and rock-solid reliable production printers to some of the biggest industries and brands. From cut-sheet to continuous feed, monochrome to full-color, and toner to inkjet, these scalable printing and workflow solutions are customized for your business and backed by award-winning service. As part of Canon Solutions America, we have the brightest R&D minds advancing tomorrow’s innovations to help you grow your business, control costs, and practice environmental stewardship. Whether it’s improving productivity or opening new markets and applications, we can help you be ready for the future. Learn more at pps.csa.canon.com.

About Compart North America
Over the course of two decades Compart has helped over 1,200 companies worldwide, across a broad range of industries, to successfully implement output management solutions. Our international team has extensive technological expertise in providing output management solutions for complex enterprise environments. We work with you to design the ideal output management solution for your business. www.compart.com

About Pitney Bowes
Pitney Bowes (NYSE: PBI) is a global technology company offering innovative products and solutions that enable commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global ecommerce. More than 1.5 million clients in approximately 100 countries around the world rely on products, solutions and services from Pitney Bowes. For additional information, visit Pitney Bowes at www.pitneybowes.com.

About Xerox Corporation
Xerox is a global business services, technology and document management company helping organizations transform the way they manage their business processes and information. Headquartered in Norwalk, Conn., we have more than 140,000 Xerox employees and do business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information — from data to documents. Learn more at www.xerox.com.

About Xplor International
Xplor International is a worldwide, not-for-profit professional association that consists of thousands of users and suppliers of the products and services that create, modify and deliver customized information using a wide variety of document technologies. The association provides educational products and programs for its members and the industry at large through conferences, meetings and annual events. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Manager
+1-813-949-6171
Chad@xplor.org

Customer Experience: Put the patty on the damn bun!

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By Skip Henk, EDP, President/CEO of Xplor International

Over the last year I have been spending a great deal of time better understanding the varying intricacies of a customer experience, its relationship to our industry, and how a great customer experience can pay big dividends.

An article I read the other day by Warren Buffet said, “Your business will succeed if you execute this three word mission, DELIGHT YOUR CUSTOMER.” Speaking at the 20th Graduation of Goldman Sachs’ 10,000 Small Businesses at LaGuardia Community College, Buffett told the graduates: “Tomorrow morning when you look in the mirror after you’ve gotten up, just write — or just put it in lipstick or whatever you want — ‘delight my customer’ not ‘satisfy my customer.’ ‘Delight my customer.’”

This perhaps is the most descriptive and succinct definition of a the Customer Experience I have read.

(To read the article http://tinyurl.com/jxgghuy )

We have dozens of customer experiences each week which can vary greatly. Whether you are dropping your clothes off at the cleaners, going to the grocery store or ordering on Amazon we have plenty of opportunity to be delighted.

Some of the most mundane of interactions can be delightful with delight being driven by expectations.

Setting Expectations
Customer experience is how we expect to be treated in a given situation. When we go to the cleaners, we don’t want to wait in line too long to drop them off and we want our clothes cleaned properly and ready when promised. At the grocery store, we expect shelves to be well stocked, for the store to be clean and for there to be plenty of cashiers or self serve kiosks to minimize our wait when leaving. When ordering online, we look for availability, price, shipping costs and time. Then we expect our purchase to arrive on or before the date promised.

Expectations vary based on the task and whether we have high or low expectations. When expectations are met, it represents a good experience.

Put the Patty on the Damn Bun
I occasionally go to a fast food restaurant, typically with fairly low expectations. I do expect to wait if I go during a peak times and I automatically assume my order is will not be right, so I check it. I also expect that it is at least warm.  Reasonable but certainly not high expectations.

hamburgerLast week, I had a Big Mac craving and ventured to McDonald’s to order myself a Big Mac and fries.  (Don’t judge me, I know the Big Mac is 560 calories and fries add an additional 368 calories; this isn’t the point)  The “customer experience” was going along well, I did not have to wait long, the order appeared correct and I saw the fries come out the fryer, so they were nice and hot. I was good to go. I sat down to eat and opened my Big Mac finding BOTH patties were hanging halfway off the bun. Not sure exactly why it crossed me but it did.

As I looked at my burger I contemplated taking it back but decided not to do so. What I realized is that the customer experience can in fact be a moving target with expectations theoretically changing with each transaction. The same may hold true for our industry.

At the Xplor at Graph Expo breakfast session, September 27th in Orlando, our panel, moderated by Matt Swain of Infotrends, will try and answer the question:  “With advancements in technology and changes in human behavior, is offering a superior customer experience a moving target?”

If you are planning to attend Graph Expo, I invite you to attend our complimentary breakfast session sponsored by Canon Solutions America, Compart North America, Pitney Bowes and Xerox Corporation. For more information and to register, visit the event website.

As far as my Big Mac expectations, “Put the damn patty on the bun!”

skip_Henk_Photo_2011

 

Skip Henk, EDP
President/CEO
Xplor International

Xplor at Graph Expo Registration Now Open

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Lutz, FL— June 15, 2016: Xplor International today announced that registration for their keynote breakfast panel during the Graph Expo event, September 25 – September 28, 2016 at Orlando Convention Center, is now open. Registration is available here: http://www.cvent.com/d/xfqvqg

The breakfast keynote session, moderated by Matt Swain of InfoTrends is titled “Customer Experience: A Critical Factor for Achieving Success” and will focus on the importance of the customer experience, as well as understanding customer expectations, with end user panelists sharing their insights in their efforts to create the perfect customer experience.

This sponsored breakfast session is presented at no charge, thanks to sponsors Canon Solutions America, Compart North America, and Xerox Corporation. Space will be limited to the first 200 people who register.

When:  September 27, 2016
Where: Orlando Convention Center
Time: 7:30 AM-10:00 AM
Registration Fee: Complimentary (Registration Required here: http://www.cvent.com/d/xfqvqg)

Questions and requests for additional information can be directed to Xplor Headquarters via phone at +1-813-949-6170 or via email at info@xplor.org. Additional sponsorship opportunities remain open for the event. For more information on becoming a sponsor, please contact Deborah Green, Director of Sales, at +1-770-444-3845 or deborahgreen@xplor.org.

About Xplor International
Xplor International is a worldwide, not-for-profit professional association that consists of thousands of users and suppliers of the products and services that create, modify, and deliver customized information using a wide variety of document technologies. The association provides educational products and programs for its members and the industry at large through conferences, meetings and annual events. Xplor International has its worldwide headquarters in Lutz, Florida with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Manager
+1-813-949-6171
Chad@xplor.org

 

Xplor Announces “Xplor at Graph Expo” Event

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Complimentary Registration is now open for the 90-Minute breakfast panel discussion on Omni-Channel Communications

Lutz, FL — June 17, 2015: Xplor International, the worldwide electronic document systems association, today announced that registration is now open for the Xplor at Graph Expo event being held September 15, 2015 at McCormick Place South in Room N426a during the Graph Expo event. Complimentary registration can be found at: www.xplor.org/xplor-at-graph-expo/

Tweet this: @Xplor_Int at #GraphExpo Registration Now Open! Complimentary #OmniChannel Breakfast Keynote with only 200 seats! http://bit.ly/1HQdxRX 

The Xplor at Graph Expo Breakfast Panel, in its third year, features a keynote breakfast panel of industry end users. At PRINT 13, Xplor moved from a traditional educational format of tracks and sessions to a single keynote breakfast panel. For two consecutive years, the event has hit registration capacity, resulting in a waiting list.

This year’s event, The Emergence of Omni-Channel Communications, features four panelists with moderator Matt Swain of InfoTrends and will address seamless customer interactions, independent of channel or device, which so many consumers want. A complimentary breakfast will be served to registrants before the panel gets underway, compliments of our event sponsors which include Crawford Technologies and Xerox.

“Third time is a charm they say. With how successful the first two breakfast panels were, I can’t wait to see what this one has in store”, said Chad Henk, Marketing Coordinator for Xplor International. “The event is going to fill up fast with this pairing of education and networking during a hearty breakfast; don’t wait too long to register.”

The complimentary keynote breakfast panel is limited to 200 attendees. Registration includes admission to the panel, breakfast, and a Graph Expo exhibit hall pass.

Event Details:

  • Date: September 15, 2015
  • Time: 8:30 AM to 10:00 AM
    • Breakfast served from 7:30 AM to 8:30 AM
  • Location: McCormick Place South – Room N426a
  • Cost: FREE (Registration Required)

For more information or to register for the Xplor at Graph Expo event, please visit: www.xplor.org/xplor-at-graph-expo/ or you can contact Xplor Headquarters at +1-813-949-6170.

About Xplor International
Xplor International is a worldwide, not-for-profit professional association that consists of thousands of users and suppliers of the products and services that create, modify and deliver customized information using a wide variety of document technologies. The association provides educational products and programs for its members and the industry at large through conferences, meetings and annual events. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Connect with Xplor on Facebook  or Twitter.

Xplor International Media Contact:
Chad Henk, EDA
Marketing Coordinator
Chad@xplor.org
+1-813-949-6171