XPLOR22 Now Accepting Vendor Forum Applications

Event to Feature 28 Leading-Edge Providers of CCM Technology and Services

Lutz, FL – May 18, 2022 – Xplor International, the worldwide electronic document systems association, today announced they are accepting applications for exhibit space at their 2022 annual conference, XPLOR22, which will take place September 13-15, 2022, in St. Pete Beach, Florida at the TradeWinds Island Grand Resort.

The two-and-a-half-day conference will focus on Innovative Strategies to Transform the Customer Experience and brings together end users, analysts, consultants, industry experts and vendors from the CCM industry who will share the latest best practices and trends in the customer communications industry.

The show floor is limited to 28 exhibitors and we are offering two “all inclusive” options to choose from: a standard 8×10 booth or an 8×10 kiosk. These options level the playing field for all vendors while providing a more intimate experience.

  • The standard booth ($4750 USD during early bird) includes a 6-foot table with two chairs, carpet, a wastebasket, 7”x44” company identification sign, a five-amp power drop for laptops, two employee full conference passes, as well as two complimentary conference passes for end user customers/prospects.
  • The kiosk option ($5600 USD during early bird) includes the same entitlements as a standard booth as well as a countertop and two graphic panels, with two padded stools instead of chairs.
  • Internet in the Vendor Forum is provided through your guest room access and is sufficient to check your email. Additional bandwidth may be purchased.

“Since announcing the conference dates just two weeks ago, eleven vendors have already signed up for the event and we expect to sell out quickly,” says Skip Henk, President/CEO of Xplor International. “People seem to be back on the road as interest in the event certainly seems high, both from a vendor and an attendee perspective. We look forward to a great event.”

For more information regarding XPLOR22, or to access the registration site or the Call for Presentations, please visit www.xplor.org/XPLOR22. Questions should be directed to Register@xplor.org or +1-813-949-6170 between the hours of 9:00 AM and 5:00 PM (ET), Monday through Friday.

Vendors interested in being an exhibitor should visit the Vendor Forum Website: https://cvent.me/43OxZw. For questions, please contact sales@xplor.org.


About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk

Marketing Director
+1-813-949-6170
Chad@xplor.org

Registration and Call for Presentations Websites Now Open for XPLOR22 Conference in St. Pete Beach, Florida

Lutz, FL – April 26, 2022 – Xplor International has announced that the conference website and registration are now open for their annual conference. XPLOR22 will take place September 13-15, 2022 at the TradeWinds Island Grand in St. Pete Beach, Florida. Attendees can register here: https://cvent.me/wMz1ba

Tweet this: @Xplor_Int announces #XPLOR22 registration is open for the annual conference on September 13-15, 2022 which will be held at the TradeWinds Island Grand Resort (@TWResorts) in St. Pete Beach, FL https://cvent.me/wMz1ba.

The two-and-a-half-day conference will focus on Innovative Strategies to Transform the Customer Experience and brings together end users, analysts, consultants, industry experts and vendors who will share the latest best practices and trends in the customer communications industry.

Xplor events are known for great educational content and XPLOR22 will continue the tradition. The conference features a blend of general, panel and breakout sessions that address best practices, industry trends, strategies and processes driving the industry.

The 2022 Education Committee researched the topics that are dominating our industry. Their research coupled with Xplor surveys resulted in three tracks that will cover 20 areas of focus. Those tracks include Customer Engagement, Best Practices/Trends and Technology.

For more information regarding XPLOR22, or to access the registration site, please visit https://cvent.me/wMz1ba.

Interested in speaking? The Call for Presentations is open and you could qualify for a complimentary conference pass! Please visit https://cvent.me/d1XB3P.

Interested in exhibiting? Please email sales@xplor.org.

Questions should be directed to Xplor HQ via email at register@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.


About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Xplor International Announces XPLOR22 Conference

September 13-15, 2022 in St. Pete Beach, Florida

Lutz, FL — April 13, 2022: Xplor International, the worldwide electronic document systems association, today announced the dates and location for their 2022 annual conference. XPLOR22 will take place September 13-15, 2022 at the TradeWinds Island Grand Resort in St. Pete Beach, Florida.

Tweet this: @Xplor_Int announces their Annual Conference will take place September 13-15, 2022 at the TradeWinds Island Grand Resort in St. Pete Beach, FL #XPLOR22 https://bit.ly/3O4t7zr 

The two-and-a-half-day event will focus on Innovative Strategies to Transform the Customer Experience. Known for its unique educational content, the event focuses on the strategies, best practices and trends that enhance customer communications, presented by end users, analysts, consultants, industry experts and vendor partners.

“Anyone involved in the creation, development and/or distribution of customer communications will benefit from attending XPLOR22,” says Skip Henk, Xplor President/CEO.  “The event will provide actionable content that will enhance your customer communications and positively impact the customer experience provided by your organization.”

The 2022 event will continue the tradition of the past Xplor conference events. All attendees will have access to the educational sessions, industry-leading companies in the vendor forum, and networking opportunities, all while enjoying beautiful St. Pete Beach.  The event will include:

  • 40+ educational sessions and panels
  • 28 leading-edge exhibitors
  • Daily networking which includes lunches and evening events
  • Industry Awards presentation

The XPLOR22 Conference website, as well as the Call for Presentations, will open in the coming weeks. Check out www.xplor.org for the latest and most up-to-date information.

Interested in speaking or exhibiting? Watch for our Call for Presentations announcement or email register@xplor.org to be notified once we are accepting applications. If you are interested in exhibiting, please email skip@xplor.org.

Questions should be directed to Xplor HQ via email at register@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.


About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

GhostDraft Renews Support for Xplor International as a Silver Elite Association Sponsor

Lutz, FL – March 29, 2022 – Xplor International, the worldwide electronic document systems association, today announced that GhostDraft is renewing their Silver Elite Association Sponsorship for 2022.

GhostDraft’s cloud-native customer communications and digital experience suite is designed for insurance. They offer a true SaaS solution, integrating with industry-leading core system vendors, delivering insurance-focused services, and continuously innovating.

Xplor’s Elite Association Sponsor Program, launched in 2006, supports year-round educational programming to Xplor members and the industry as a whole. In addition, the program provides funding for the Xplor Member Scholarship Program which launched in 2010, providing university scholarships for Xplor members and their immediate families.

“We are grateful for the ongoing support from GhostDraft and we look forward to continuing to build our relationship,” says Skip Henk, Xplor President/CEO.  “A large portion of the Xplor audience is in insurance and with the suite of products offered by GhostDraft, it makes this partnership a perfect fit.”

Those interested in learning more about the Xplor Elite Association Sponsorship Program should contact Skip Henk, at Xplor HQ, directly at +1-813-949-6170 or email him at skip@xplor.org.

For the most up-to-date information on Xplor events, including XPLOR22, please visit www.xplor.org.


About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

About GhostDraft

GhostDraft’s cloud-native customer communications and digital experience suite is designed for insurance. At GhostDraft we put the success of our customers first, offering a true SaaS solution, integrating with industry-leading core system vendors, delivering insurance-focused services, and continuously innovating.

For over three decades, insurance carriers have used GhostDraft to streamline the creation, delivery, and management of personalized, omni-channel communications. GhostDraft integrates into your business to create better experiences, greater efficiency, more agility, and reduced compliance risk.

Discover what you can achieve with GhostDraft: ghostdraft.com

Gimbel & Associates Renews Xplor Platinum Elite Association Sponsorship

Includes Prominent Recognition as a Diamond Conference Sponsor

Lutz, FL — March 22, 2022: Xplor International, the worldwide electronic document systems association, today announced that longtime member and supporter Gimbel & Associates has renewed their Platinum Elite Association and Diamond Conference Sponsorships.

Gimbel & Associates works with domestic and international clients to help them achieve their business goals by leveraging the power of print and digital technologies. The company offers customized professional solutions on sales, marketing, and workflow strategies to organizations that produce print and digital applications for their customers.

Once again, as part of their sponsorship, Gimbel & Associates will play a prominent role in the annual Xplor conference, XPLOR22, as a Diamond Conference Sponsor.

The Xplor Elite Association Sponsor Program, launched in 2006, supports year-round educational programming to Xplor members and the industry as a whole. The program also provides funding for the Xplor Member Scholarship Program which launched in 2010, providing university scholarships for Xplor members and their immediate families.

“We saw great value from last year’s Sponsorship and were glad that Xplor decided to blaze the trail of initiating a Face-to-Face event, when others were not,” says Roger P. Gimbel, EDP, President. “Being at the forefront of the Industry’s premier event shows our clients and partners that we are leading the way as well!”

“Gimbel & Associates continues their support of Xplor as a Diamond Conference Sponsor, as well as supporting Xplor programming and scholarship opportunities,” says Skip Henk, Xplor’s President and CEO. “Their ongoing commitment as a Platinum Elite Association Sponsor exemplifies their ongoing commitment not only to the Xplor community, but the industry as a whole.”

Those interested in learning more about the Xplor Elite Association Sponsorship Program should contact Skip Henk, at Xplor HQ, directly at +1-813-949-6170 or email him at skip@xplor.org.

For the most up-to-date information on Xplor events, including XPLOR22, please visit www.xplor.org.


About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:

Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org 

About Gimbel & Associates
Gimbel & Associates is an international management consulting firm working to ignite business growth through digital technologies. As an independent company, they offer clients customized consulting services to achieve their sales and marketing goals. With an extensive background in print services, print production, digital, marketing communications, database management, training, and direct marketing, Gimbel & Associates helps their clients accomplish their growth and efficiency goals.

Quadient Renews Support for Xplor as a Silver Elite Association Sponsor

Lutz, FL – March 15, 2022 – Xplor International, the worldwide electronic document systems association, today announced that Quadient will once again support the Xplor Elite Association Sponsorship program as a Silver Elite Association sponsor.

The Xplor Elite Association Sponsor program, launched in 2006, supports year-round educational programming to Xplor members and the industry as a whole. The program also provides funding for the Xplor Member Scholarship program launched in 2010, providing university scholarships for Xplor members and their immediate families.

As part of the year-long sponsorship, Quadient will play a prominent role at the annual conference, XPLOR22, as an exhibitor and will again sponsor of the annual Design Competition which supports the Xplor University chapters.

“We thank Quadient for their ongoing support of the Elite Association Sponsor program,” says Skip Henk, Xplor’s President and CEO. “Their ongoing support is critical in helping provide ongoing programming and scholarships to the Xplor community and the industry as a whole.”

Those interested in learning more about the Xplor Elite Association Sponsorship Program should contact Skip Henk, at Xplor HQ, directly at +1-813-949-6170 or email him at skip@xplor.org.

For the most up-to-date information on Xplor events, including XPLOR22, please visit www.xplor.org.


About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Xplor Announces Establishment of the Herman L. Gimbel and Audrey M. Gimbel Memorial Scholarship Fund

Gimbel & Associates Establishes Scholarship Fund to Honor Their Parents

Lutz, FL — January 25, 2022: Xplor International, the worldwide electronic document systems association, today announced that Platinum Association Sponsor and Diamond Conference Sponsor, Gimbel & Associates, has established a scholarship fund honoring Hy and Audrey Gimbel.

The Herman L. Gimbel and Audrey M. Gimbel Memorial Scholarship Fund, part of the Xplor Member Scholarship program, will provide financial assistance to Xplor members and their immediate families who are pursuing careers in the electronic document and communications industry.

Hy and Audrey are the parents of Roger and Gail Gimbel of Gimbel & Associates. They were pioneers in the printing industry, opening their first printing business in 1942.  Recognizing early on the need for on-demand copies of business documents in the 60’s, they were one of the first to develop the concept of quick copy centers.

When Hy passed away in 1978, Hy’s wife Audrey and her son Roger took over management of the Xerographic Reproduction Center (XRC) where Roger and Gail Gimbel continue the family tradition and continue to work together in the company now known worldwide as Gimbel & Associates (GA).

“Our parents started with almost nothing and through hard work and innovation grew their company into one with a reputation for fast service and quality work,” says company president and author Roger Gimbel. “I’m proud to honor their contributions through this Xplor scholarship.”

The Xplor Scholarship Fund was established in 2010 to help promote and support the next generation of professionals in the electronic document and communications industry.

To learn more about the history of the “Gimbels in Print” check out their e-book: https://tinyurl.com/2p8xsykd

“The Gimbels have a long and storied history in the printing industry,” says Skip Henk, President and CEO of Xplor. “Their 80-year history includes many industry firsts and innovations. For me, the Gimbels in Print e-book was fascinating.”

Those interested in learning more about the Xplor Member Scholarship Program or to view a list of past recipients can visit: https://xplor.org/scholarship/

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

About Gimbel & Associates

Gimbel & Associates is an international management consulting firm working to ignite business growth through digital technologies. As an independent company, they offer clients customized consulting services to achieve their sales and marketing goals. With an extensive background in print services, print production, digital, marketing communications, database management, training, and direct marketing, Gimbel & Associates helps their clients accomplish their growth and efficiency goals.

Xplor Announces 2021 Lifetime Achievement Award

Lutz, FL — November 23, 2021: Xplor International, the worldwide electronic document systems association, today named the recipient of the 2021 Lifetime Achievement Award. The award was presented at Xplor’s Annual Conference, XPLOR21, on Tuesday, November 16th during the awards ceremony in St. Pete Beach, Florida.

The Lifetime Achievement Award was established in 2007 and is given to an individual, or individuals, whose efforts and contributions have significantly changed the course and development of the digital document industry. This award is open to Xplor International members as well as non-members.

This year’s winner is Amy Saraco, Senior Director of the Payment Product and Preference Solutions team at Aetna/CVS Health.

Amy is the business owner of Aetna’s Product and Payment Application, also known as “Aeppays” which produces the Healthcare Business’ provider and member claim payments, explanations of benefits (EOBs), electronic remittance advice (ERA) and electronic funds transfer (EFT).

Amy’s 26-year career took her on a journey that spanned many departments and projects within the company.

Recently, Amy developed an alternative and cutting-edge digital experience for members reviewing their EOBs. In 2021, “Your Claims Explained” was launched, giving members a simpler and more interactive way to view information that is on their EOB statement.

She was awarded Aetna Way Platinum Award, Aetna’s most prestigious award in 2014 for the role she played in the Medicare Part C statement as well as the Aetna Business Excellence LEAN award for a 2018 commercial EOB bulking, packaging and delivery project that reduced the number of mailings a member could receive and saved millions of dollars in annual postage.

Outside of work Ms. Saraco has passion for making a difference. Amy has volunteered for local food banks, collected back to school items for children who do not have supplies, and volunteers for Make-A-Wish.

She also serves on both the Crohn’s and Colitis Foundation and Children’s Heart Foundation Walk planning committees for her local chapters, responsible for publicizing and promoting the walks, both causes she is very passionate about.

She recently partnered with a young professional on her team to develop an internal employee program focused on support for caregivers of adults with Alzheimer’s and dementia. After involving the Alzheimer’s Association and many months of planning, the event was a major success.

“Amy’s accomplishments both professionally and personally are amazing,” says Skip Henk, EDP, President and CEO of Xplor International. “Our industry as a whole and the world around us are better places due to her efforts.”

Other Xplor annual awards, recognized and announced at XPLOR21, include:

Technology of the Year
Winner – OpenText – OpenText Exstream for Salesforce
Honorable Mention – Crawford Technologies – PRO DocNow
Honorable Mention – Racami – Pay+

Application of the Year
Winner: Massachusetts Commission for the Blind & Pink Elephant Productions – The Quest for Independence
Honorable Mention – CSG – CSG Experiences Practice
Honorable Mention – Quadient – InspireXpress


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision-makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Leading Vendors Line Up in Support of XPLOR21

Lutz, FL – November 2, 2021 – Xplor International, the worldwide electronic document systems association, today announced the line-up of conference sponsors for XPLOR21, being held November 16-18 at the TradeWinds Island Grand Resort in St. Pete Beach, Florida.

For information about the XPLOR21 event or to register visit: https://cvent.me/gRg97O

“Our sponsors are critical to the success of our programming,” said Skip Henk, EDP, President and CEO of Xplor International. “We thank our long-time supporters, it means a great deal to the association as well as me personally, especially during these uncertain times!”

  • Diamond Sponsors
    • Gimbel & Associates – Opening Reception, Beverage Breaks, Welcome & Industry Awards, Educational Tracks
    • Quadient – Mobile App, Lanyards, Tuesday Lunch
    • Crawford Technologies – Beach Happy Hour Reception
    • RenderX – Beach Happy Hour Reception
  • Ruby Sponsor
    • Smart Communications Signage
  • Emerald Sponsor
    • Canon Solutions America – Conference Bags

XPLOR21 Vendor Forum:

  • Accusoft, Below Inc., CommonLook, Compart North America, Crawford Technologies, enChoice, Inc. Gimbel & Associates, Hatteras, Inc., MHC, OpenText, Papyrus Software, Quadient, Racami, RenderX, Smart Communications, Solimar Systems, Inc., WayPath Consulting

About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision-makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Xplor Announces 2021 Technology and Application of the Year Award Winners

Recipients to be recognized at XPLOR21 in St. Pete Beach on November 16th

Lutz, FL — October 21, 2021 – Xplor International, the worldwide electronic document systems association, today announced the recipients of its 2021 Technology and Application of the Year Awards. The awards will be presented at a ceremony Tuesday, November 16, 2021, during the XPLOR21 event at the TradeWinds Island Grand Resort in St. Pete Beach, Florida.

Tweet this: @opentext has won the #XPLOR21 Technology of the Year Award and Pink Elephant Productions @colorkarma / Massachusetts Commission for the Blind has won the Application of the Year! Honorable Mentions include: @CrawfordTechInc @Racami1 @Quadient and CSG https://bit.ly/3m20ZAX

Application of the Year Award:

The Application of the Year Award is presented to an individual, a company or an organization to recognize outstanding achievement in the imaginative application of current technology and/or unique implementation of existing document and communication systems. This award is open to members and non-members alike.

Xplor will award two honorable mentions in addition to the 2021 winner.

  • The winner of the 2021 Xplor Application of the Year is Massachusetts Commission for the Blind and Pink Elephant Productions for their implementation of “The Quest for Independence.” This “Pre-Employment Transition Guidebook” utilizes multichannel and multi-media application technology using a graphic novel format, for visually impaired individuals between the ages of 14-21 years of age.
  • An Honorable Mention is being awarded to Quadient for their InspireXpress, an application of technology that shifted over 25,000 legacy CCM templates to their customers’ Inspire platform by applying Artificial Intelligence (AI,) Machine Learning (ML,) and Natural Language Processing (NLP) technology to the cumbersome process of migrating legacy CCM applications to a new platform.
  • A second Honorable Mention is being awarded to CSG for the “CSG Experiences Practice” a dynamic approach that leverages holistic data analysis to create tangible insights allowing companies to better know their customer and deliver exceptional experiences. Through CSG’s customer engagement platform, companies can identify and tap into individual customer voices to discover the values, pains, and needs of the customer

Technology of the Year Award:

The Technology of the Year Award honors an individual, company or organization that has conceived and developed an original concept leading to a significant advancement in the industry.  This can be a new program, product, or technology that notably enhances the capabilities of document and communication systems. This award is open to members and non-members alike.

Like the Application of the Year award, Xplor will present two honorable mentions, in addition to the winner of the award.

  • The winner of the 2021 Xplor Technology of the Year is OpenText for theirOpenText Exstream for Salesforce,a document generation tool with which Salesforce users can combine business data that is maintained in Salesforce with the capabilities of the OpenText Exstream platform, which allows the mapping of Salesforce standard and custom objects to available templates using information from the Salesforce system in business documents processed by Exstream.
  • An Honorable Mention is being awarded to Crawford Technologies for “PRO DocNow,” an engine for document manipulation enhancing already composed documents with color, logos, graphics, and more, to enabling production optimization by adding barcodes, generating postal sorting logic, and mining documents for index creation.
  • A second Honorable Mention is being awarded to Racami for “Pay+,” which recognizes each person’s document within a print job and stores those documents securely and executes workflows that send communications based on their preferences, payment history, demographics, and lifestyle. Initial notifications are via email to let people know that their bills are ready to pay. Additional communications workflows are prebuilt and triggered at different points in the payment lifecycle.

“We once again had a wide array of submissions this year making the decision by the Awards Committee difficult,” said Skip Henk, EDP, President and CEO of Xplor International.  “I would like to congratulate all of our 2021 award recipients and also thank all of those who took the time to apply for an award.”

Xplor International will also be announcing the recipients of additional awards at XPLOR21 on Tuesday, November 16, 2021, during the awards ceremony.

For more information regarding XPLOR21, or to access the registration site, please visit https://cvent.me/gRg97O. Questions should be directed to Register@xplor.org or +1-813-949-6170 between the hours of 9:00 AM and 5:00 PM (ET), Monday through Friday. Vendors interested in being a sponsor or exhibitor can contact Xplor HQ, at +1-813-949-6170 or via email at sales@xplor.org.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision-makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk

Marketing Director
+1-813-949-6170
Chad@xplor.org