Xploration 2016

The Future of Customer Engagement is Video. And the Future is Now.

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Title:  The Future of Customer Engagement is Video. And the Future is Now. 
Track:  Distribution
Date/Time:  Tuesday April 5th – 4:00pm to 4:50pm
Room: Bonaire 3
Presenter: Kevin Ricks and Elizabeth Roche

In the last few years video has become the key resource for entertainment and education. YouTube is the number two search engine in the world and a third of all online activity is spent watching video. Not only that, videos can improve the understanding of a product or service by up to 74 percent. But not all customers want to see the same video in the same way. The future of customer engagement is interactive and personalized video. Join us for a lively discussion where we’ll discuss how interactive personalized video can help you reduce costs while improving customer satisfaction and increasing customer engagement.

Attendee Takeaways:

  1. New strategies and technologies are shaping the future of customer engagement.
  2. Real multi-channel experience can increase sales and ROI.