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Neopost Purchases GMC Software

There has been a lot of chatter the last couple weeks about the acquisition of GMC Software by Neopost. (The Xplor LinkedIn Group has certainly been a buzz) After receiving many calls and emails asking what my thoughts are on the subject, I figured I would chime in. I certainly was not surprised that GMC […]

Is the demise of QR greatly exaggerated or a lesson for marketers?

RIP QR Codes????? ….. Really????? One of the things I enjoy most about new technologies and processes is the ongoing debate of their validity, acceptance and predictions of their demise. QR codes are certainly not exempt from the discussion. In an article sent to me by Mark Bonacorso of Media Ink (Xplor’s PR company) that […]

Digital gone bad?

The other day I read an article titled: “Retweets becoming digital version of autographs”. Being a collector for years of sports memorabilia (hopefully to put in my sports bar one day), I was trying to figure out how the new “digital autographs” will work and what their value is. Great memories are attached to many […]

21 Days to Showtime

It’s hard to believe the Xplor Conference and Vendor Forum is just 3 weeks away. The weather in Florida is great, the speakers have been confirmed and the final touches for the networking events have been made. Out of all of the tasks that I am personally involved in I enjoy providing input to the […]

Understanding CCM

Every couple of years a new buzz word, phrase or three letter acronym sneaks into the vernacular of our industry.  In most cases the terms are broad and ill defined. Such is the case with CCM (Customer Communications Management). It is one those things, where everybody thinks it is a great idea, but most people […]

The Keynote ….

One of the “funnist” (as my daughter would say) and most challenging tasks in putting on a conference is selecting a keynote speaker. If you have unlimited funds, the choice is endless as almost any famous person that you ever heard of is willing to speak for 45-60 minutes for a price. Even Donald Trump […]

What do Beer and the Xplor Conference have in common?

I recently read an article that drinking a beer or two a day can significantly impact your health, in a good way. In fact, I was so moved by the article I popped open a beer immediately. Yes, according to the article the “side” effects from a beer or two a day include: stronger heart, […]

Merriments, Milestones and Motion for Xplor in 2012

Happy New Year! I hope all of you had a Merry Christmas, Happy Holidays and enjoyable New Years. It would be understatement to say that 2011 was an interesting year and that most people hope 2012 will be more prosperous. Like most organizations 2011 was a challenging but successful one for Xplor. Despite everything that […]

Why do people wait? Please help me sleep!

As a purveyor of fine conference programming there are several things that cause organizers angst as the months and days count down before an event. The top “anxiety” revolves around how many people are going to attend. No matter how big or small the event, everything revolves around people.  Like anything else it is all […]

Everyone Needs a Pat on the Back, Even Companies

Everyone likes a pat on the back occasionally, some more than others. Experts agree that recognition and appreciations is an important part of the human DNA. Recognition inspires and fosters a positive work environment, minimizes turnover and maximizes customer satisfaction. But why do many companies, who are made up of people, not display the collective […]