How can my company leverage industry certification?

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Scott Draeger, Vice President of Customer Transformation at Quadient has been a huge proponent of industry certification, he himself a designated Master Electronic Document Professional (M-EDP). Over the last several years, Quadient has invested both time and financial resources promoting industry certification within the company.

I wanted to circle back with Scott to get his thoughts on the impact within his organization and whether he feels the investment has paid dividends.

Skip: Scott, thank you for taking the time to speak about industry certification

Scott: I can always find time to speak about industry certification, because it is most important when an industry is changing. Our industry is changing rapidly, so industry certification helps companies like Quadient prove to the market that we are up to date in our knowledge.

Skip: Quadient places a great deal of value on industry certification. Quadient now has 188 designated or certified professionals. What percentage of total employees is that? Why is industry certification important to you and Quadient?

Scott: Over 20% of Quadient’s staff has an official Designation from Xplor. I believe that makes us the most certified software vendor in the industry in both volume and percentage. But, the location of the certifications also matters. Our services team in the Americas is 100% certified, which means they bring context, knowledge and passion to all of their projects.

Skip: Can you tell me a little bit about the EDP certification program?

Scott: The EDP program is about your passion and reflecting on your place within the customer communication and document industry. This is a differentiated industry certification, because it takes review of your work by your peers to earn the EDP or M-EDP designation. It is harder to earn than a purely test-based certificate, because it requires written samples that show the application of practical knowledge to real-world document projects.

Skip: What value does it present to your customers and prospects?

Scott: When we discuss implementations with our customers and prospects, we proudly feature our team’s participation in the EDP program to show that we understand context. The EDP matrix considers “Document Production Journey” and “Document Application Development Lifecycle” and values diversity of experience with technology and business needs. This means that our customers and prospects are assured that we understand the tools, technology and context of their communication projects.

Some people may not know just how much effort Xplor puts into keeping the EDP certification relevant. The matrix has been updated by a very active committee to add mobile and web channels, as well as analytics. There are more opportunities to reward skills in business acumen and knowledge sharing. The certification committee makes sure this is a current reflection on the skills and technologies needed, and the reviewers are open to learning about new technology in the submissions.

Skip: You include certification statistics in your proposals. What impact does it have? How does it differentiate Quadient from your competitors?

Scott: This is an interesting question. One of the common responses is, “what is an EDP?” We love that one, because it lets us talk about how the EDP program is a way for us to ensure development of our people. It differentiates us from competitors because it shows that we have awareness of how we can best use new approaches to solve business problems of communication. We list this in our RFP responses and proudly present this to any customers and prospects.

Skip: What has been the reaction/feedback from your employees?

Scott: My coworkers at Quadient seem to value the program. I have personally been the mentor for about eight of them in the past four years. Every year, we have a kickoff presentation to explain the program, and we usually get 50-100 people on that first call. Of course, it’s been running for four years, so we are getting the new people into the EDA program as soon as possible. The first crop of EDAs are starting to consider their EDP next year.

Skip: In closing, what message do you have for individuals and company’s regarding industry certification?

Scott: At the rate business and technology change, it is important to pursue certification for a few reasons. First, earning a certification shows your peers and managers that you are serious about the industry. Second, the process of pursuing a certification reminds you that you don’t, in fact know everything. This does wonderful things to expand your thinking, at a minor cost to your pride. Lastly, earning a certification is a potential differentiator in a job market that is rapidly changing in terms of both business models and technology. I recently earned a CCXP (Certified Customer Experience Professional) certificate from CXPA (Customer Experience Professionals Association) to augment my M-EDP to show that I have made progress in studying the CX literature.

Skip: Scott, once again, thank you for taking the time and congratulations on your success. Anyone interested in obtaining additional information about the EDP certification program can visit www.xplor.org/edp or call Xplor International at 813-949-6170.

Scott: Anytime, Skip! I recommend the program to anyone in the document and customer communication industry, because it will change your perspective. The EDP program is a wonderful opportunity to reflect on your abilities and experiences. I believe this frame of mind is essential for long term career success, because it gives you a chance to see what areas you can grow into as you steer your career. Also, it can get you a chance to shake Skip’s hand on stage at Xplor 2020!

Until next time! Take care.

skip_Henk_Photo_2011

 

Skip Henk, EDP
President/CEO
Xplor International

Registration Now Open for Toronto Xploration Tour in Toronto on July 17th

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Lutz, FL – June 19, 2019 – Xplor International, today announced that registration is now open for the Xploration Tour event in Toronto on July 17, 2019. The event will be held at the City of Toronto Archives and is sponsored by Crawford Technologies and Messagepoint. Attendees can register at www.xplor.org/tour.  

The 2019 Xploration Tours will focus on the best practices and technologies that drive Customer Communications. Each of the four city programs will feature speakers who will share their experiences and expertise in creating effective and efficient communications.

The Toronto event will begin with a focus on current CCM trends, the attributes of a meaningful customer experience and the impact it can have on an organization. Additional sessions will include a focus on accessibility, how artificial Intelligence will play a role in customer communications, and best practices in CCM. This Xploration Tour will then wrap-up with a panel of the day’s speakers. After the education is over, there will be a tour of the city archives building. The event includes lunch, courtesy of the event sponsors.

“CCM is no longer an option. Companies that are not looking at it are behind curve”, says Skip Henk, President/CEO of Xplor International, “Whether a company already has or is looking to implement and/or enhance their CCM strategy, this one-day event will provide insight and direction.”

For more information about the Xploration Tour, or to register, visit www.xplor.org/tour.

For information on becoming an Xploration Tour sponsor, please contact sales@xplor.org or +1-813-949-6170.

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:

Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

The 2019 Xploration Tour to hit Toronto on July 17th

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Lutz, FL – May 20, 2019 – Xplor International, today announced the Xploration Tour will return to Toronto on July 17, 2019 after a very successful single-day event last year. The event will this time be held at the City of Toronto Archives. Registration is set to open June 1st.  

The Xploration Tour in Toronto is sponsored by Crawford Technologies. Two additional sponsorships for this event are still available.

The 2019 Xploration Tours will focus on the best practices and technologies that drive Customer Communications. Each of the four city programs will feature speakers who will share their experiences and expertise in creating effective and efficient communications.

The event will begin with an industry overview which will provide a baseline for the event, focusing on the current state of the industry. Additional sessions will focus on best practices and technologies, as speakers share their thoughts on why CCM is important, how companies can get started, and implementing a CCM strategy. The Xploration Tour will finally wrap up with a panel of the day’s speakers. After the Toronto event is complete, there will be a tour of the city archives building. The event includes lunch, courtesy of the event sponsors.

“CCM is no longer an option. Companies that are not looking at it are behind curve”, says Skip Henk, President/CEO of Xplor International, “Whether a company already has or is looking to implement and/or enhance their CCM strategy, this one-day event will provide insight and direction.”

Additional cities for the 2019 Xploration Tour include:

  • Dallas – September 5th, hosted by Broadridge Financial
  • Omaha – October 15th, hosted by FDR
  • Minneapolis – November (Date TBD), hosted by Taylor Communications

Each city will include 4-5 educational sessions, including an industry overview, as well a lunch. Some cities will offer facility tours. Programming may vary slightly between cities. Xplor members attend for free, and there is a nominal fee for non-members.

For more information about the Xploration Tour, visit www.xplor.org/tour.

For information on becoming an Xploration Tour sponsor for Toronto, or any of the other posted cities, please contact sales@xplor.org or +1-813-949-6170.

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:

Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Brian Platte Lifetime Achievement Awards Presented at XPLOR19

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Lutz, FL — April 24, 2019: Xplor International, the worldwide electronic document systems association, today named three recipients of the 2019 Brian Platte Lifetime Achievement Award. These awards were presented at Xplor’s Annual Conference, XPLOR19, on Tuesday, April 23rd during the awards ceremony.

The Brian Platte Lifetime Achievement Award was established in 2007 and is given to an individual, or individuals, whose efforts and contributions have significantly changed the course and development of the digital document industry. This award is open to Xplor International members as well as non-members.

This year, three Brian Platte Lifetime Achievement Awards were presented.

The first recipient is Steve Luke, founder of Eclipse Corporation who began his career as a field engineer in 1976, repairing printers of all types as well as a wide variety of data communications equipment.

His most successful hardware creations were connections between IBM midrange computers and high speed matrix printers, and the connection of the HP Laserjet IV with an integrated IBM Twin ax in 1992. The design facilitated the sale of thousands, providing advanced barcoding and forms technology for IBM clients at a much lower price and with substantially faster print speeds.

In 1992 he founded Eclipse Corporation. Eclipse created FormsPlus/400 and the product was a huge success which resulted in over 800 installations by the end of 1995. The Eclipse IP technology was acquired by JetForm in 1996.

He and his wife Terry have supported many charities over the past 34 years, with their favorites as Save the Children, Harry Chapin, Big Cat Rescue, Wounded Warriors and several no-kill animal rescue programs in southwest Florida. He is married and a father of two children and four grandchildren. He loves boating and spending time with his family.

The second honoree is Scott Kelly, EDP and this award is being presented posthumously. Scott began his time with Xplor in 1992 and professionally launched two successful software companies, US Lynx and Publishing Data Management.

Scott rarely spoke about business but preferred to focus on his efforts in helping others in the industry, supporting Xplor, and being with his family. He served on almost every committee within Xplor including the EDP Commission, the Education Committee, Northeast Region Officer and board member, Membership Development Committee, Leadership Conference, and lastly, on the Association Board of Directors for the last 10+ years.

Scott supported many causes, from the arts to human rights. Although soft spoken, he was very outspoken when it came to the many causes he supported. The last few years he spent travelling around the world with his partner Terri and daughter Elena.

The third recipient for the Brian Platte Lifetime Achievement Award is Roberta McKee-Jackson, EDP.

Roberta started in the document systems industry as President/CEO of Laser Imaging Systems in Denver, Colorado and attended her first Xplor conference in 1984. She joined Lytrod Software Inc 1993 and became the Western Regional Manager for ENTIRE, Inc. in 1995 and from 1997-2001 she served as Director, Technology and Programs for Xplor International in Torrance, CA. She left Xplor and moved to the UK and from 2003-2015, she served as Director of Administration for Xplor UK & Ireland. She has also served as an instructor in the UK for the Acadami Group.

She has taken on many volunteer roles over the years including as an officer for Rocky Mountain Chapter, the Bay Area Chapter, and Western Region. She was Associate Editor of Xploration: The Journal of Electronic Document Systems and chaired numerous committees including the EDP Commission, where she has served as both Vice-Chair and Chair since her involvement in 2008.

In 2002, she was honored in the first group of Industry Women of Distinction. Her outside activities include being an Ambassador for the 2012 Olympics in London, and since 2016 a Volunteer Champion for Paul Strickland Scanner Centre, based at Mount Vernon Hospital.

Since 2015, she has volunteered as co-manager of the Hertfordshire Posterior Cortical Atrophy (PCA) Support Group offering support, counsel, and assistance to those living with early onset rare dementia as well as their caregivers, families, and friends.

“I’d like to congratulate Steve, Scott and Roberta not only for their industry achievements, but their impact on our world through their charitable efforts and support of Xplor,” says Skip Henk, EDP, President/CEO of Xplor International. “Our industry and the world around us have benefited.”

Other Xplor annual awards, recognized and announced at XPLOR19, include:

Technology of the Year

Winner – Quadient / Omnichannel Coordination
Honorable Mention – DirectMail2.0
Honorable Mention – TEC Mailing Solutions / TEC’s Web Services API

Application of the Year

Winner – RRD / Hosted Customer Communications Management On-Demand Service
Honorable Mention – Legal & General America / Eclipse Corporation 
Honorable Mention – Santander Corporate Banking / Quadient 

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:

Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Six New Exhibitors Featured in XPLOR19 Vendor Forum

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Lutz, FL – April 17, 2019 – Xplor International, the worldwide electronic document systems association, today announced that six new vendor partners will be participating in the XPLOR19 vendor forum next week. XPLOR19 is being held April 23-25 at Mandalay Bay in Las Vegas, NV.

Tweet this: New Vendors Join the XPLOR19 Exhibit Hall next week! @BCrestinc @tecrasystems  @TECMailing @ GrayHair_Inc @foxitsoftware @DirectMail20 http://bit.ly/2KV5hd8 #XPLOR19

BlueCrest (Booth #40), DirectMail2.0 (Booth #23), Foxit Software (Booth #19), GrayHair Software (Booth #20), TEC Mailing Solutions (Booth #7), and Tecra(Booth #29) will be showcasing their solutions on the show floor, having never exhibited at the conference before.

“We are excited about our new lineup of vendors this year” says Skip Henk, President/CEO of Xplor International. “Each having unique offerings that I am sure will be of interest to our attendees.”

Vendors interested in becoming a sponsor for one of Xplor’s events or becoming an exhibitor for next year’s annual event should contact sales@xplor.org.

For more information regarding XPLOR19, or to register, visit www.xplor.org/XPLOR19. Questions should be directed to Register@xplor.org or +1-813-949-6170 between the hours of 9:00 AM and 5:00 PM (ET), Monday through Friday.

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:

Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Industry-Leading Vendors Sponsor XPLOR19

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Lutz, FL – April 10, 2019 – Xplor International, the worldwide electronic document systems association, today announced their conference sponsors for XPLOR19, being held April 23-25 at Mandalay Bay in Las Vegas, Nevada.

“I want to thank all of our conference sponsors for their support of the event” said Skip Henk, EDP, President and CEO of Xplor International. “It is the commitment of our sponsors and the vendor community that enables us to deliver a world class event in our unique format.”

XPLOR19 Conference Sponsors include:

  • Registration:
    • Conference Bag – Canon Solutions America
    • Conference Guide – Cincinnati Financial
    • Lanyard/Badge Holder – Quadient
  • Food and Beverage
    • Thursday Lunch – Quadient
  • Networking Events
    • Tuesday Opening Reception – Taylor Communications/NEPS
    • Wednesday Happy Hour Reception – Crawford Technologies and RenderX, Inc.
  • Conference Programming
    • Industry Awards Ceremony – GrayHair Software
    • Customer Experience General Session Panel – Broadridge
    • Delivery Track – Canon Solutions America
    • Industry Analyst General Session Panel – Ricoh USA
    • Opening General Session Panel – Quadient
  • Other
    • Conference Signage – Smart Communications
    • Design Competition – Quadient
    • Mobile Conference App – Eclipse Corporation

There are a couple more sponsorships still available. Vendors interested in either a sponsorship or becoming an exhibitor should contact 813-949-6170 or sales@xplor.org.  

For more information regarding XPLOR19, or to register, visit www.xplor.org/xplor19. Questions should be directed to Register@xplor.org or +1-813-949-6170 between the hours of 9:00 AM and 5:00 PM (ET), Monday through Friday.

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:

Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Cal Poly Team Wins Xplor’s Third Annual Design Competition

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Lutz, FL – March 26, 2019 – Xplor International, the worldwide electronic document systems association, today announced the winners of the third annual Communication Design Competition. The annual contest is open to Xplor University Chapter students and is created to challenge students and promote real-life application development, while having a bit of fun.

Participating teams each consisted of up to five Xplor student members from the same university. A team can only submit one entry, but the university can have multiple teams. Each student can only participate on one team.

Sponsored by Quadient, the winning team was from the California Polytechnic State University Graph Communication Department and included students Mika Arie, Yenna Chen Chen, and Michaela Kwan.

Tweet this: The #XPLOR19 Communication Design Competition winners have been Announced! Sponsored by @Quadient, the winners are @CalPoly students! Read the entire release here:http://bit.ly/2ux9V5G

The students will be recognized at XPLOR19 in Las Vegas at Mandalay Bay, April 23-25, 2019, and present a session about their winning statement redesign on Thursday, April 25, at 3pm in room South Pacific H.

“I was very impressed by the amount of research and thought put into all of the entries presented  by the students from CalPoly and Ryerson University,“ says Skip Henk, President and CEO of Xplor International. “It was a very difficult decision for the judges as each application had unique qualities and features. I’d like to congratulate the Cal Poly team for their winning design and I look forward to seeing them present their solution in Las Vegas.”

The winners were selected based on their team’s presentation and explanation of the redesign to a panel of judges. The winning team will be presented a plaque at XPLOR19 during the awards ceremony on April 23rd. Additionally, each member on the team will receive a complimentary full-conference pass and the opportunity to present their design to XPLOR19 attendees in a 25-minute educational session.

For more information regarding XPLOR19, or to access the registration site, please visit www.xplor.org/xplor19. Questions should be directed to Register@xplor.org or +1-813-949-6170 between the hours of 9:00 AM and 5:00 PM (ET), Monday through Friday. Vendors interested in being a sponsor or exhibitor can contact Xplor HQ, at +1-813-949-6170 or via email at sales@xplor.org.

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171

Exploring XPLOR19 with Skip Henk, EDP

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Submitted by: Skip Henk, EDP

I had the opportunity to spend time with one of my favorite people, Deborah Corn, the Intergalactic Ambassador to The Printerverse at Print Media Centr.

We had a great discussion about this year’s XPLOR19 event, our partnerships with both the ISA International Sign Expo as well as the APTech LeadingPRINT Forum, and what it all means to attendees and the industry in general.

If you had any questions about what the event is and why our three organizations have come together, this short podcast should shed some light. Enjoy!

Skip Henk, EDP
President/CEO
Xplor International

Xplor to Present Lounge & Learn Session at ISA International Sign Expo 2019

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Pat McGrew, M-EDP, of Keypoint Intelligence/InfoTrends to Deliver Session on Show Floor

Lutz, FL — February 26, 2019: Xplor International today announced that Pat McGrew, M-EDP, will deliver a Lounge & Learn session on the ISA International Sign Expo 2019 show floor on Wednesday, April 24th from 3:15 to 3:45pm. The title of the session is “The View from Xplor: The Converging Trends of Two Print User Communities.”

As much as the printing industries are segmented by technologies and user intent, today’s print shop is likely to be producing documents, commercial assignments, and wide format work under one roof or in partnership with like-minded partners. The convergence in the printing world means that all parties need to learn a bit more about the other areas to expand and partner successfully. In this talk, Pat will look at where the hot spots are in digital printing, where the crossover opportunities are, and offer some ideas on how to go after them.

“Pat is a recognized authority on all aspects of print, whether commercial, digital, wide format or transactional,” says Skip Henk, EDP, President/CEO of Xplor International. “Her broad background and years of experience in the industry make her the perfect person to speak about our converging worlds and particularly how we can learn from each other and create opportunities.”

For more information regarding XPLOR19, or to access the registration site, please visit www.xplor.org/xplor19. Questions should be directed to register@xplor.org or +1-813-949-6170 between the hours of 9:00 AM and 5:00 PM (ET), Monday through Friday. Vendors interested in being a sponsor or exhibitor can contact Xplor HQ at +1-813-949-6170 or via email at sales@xplor.org.   

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171

Xplor Announces 2019 Technology and Application of the Year Award Winners

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Recipients to be recognized at XPLOR19 in Las Vegas on April 23rd

Lutz, FL — February 20, 2019 – Xplor International, the worldwide electronic document systems association, today announced the recipients of its 2019 Technology and Application of the Year Awards. The awards will be presented at a ceremony Tuesday, April 23, during the XPLOR19 event at Mandalay Bay in Las Vegas.

Tweet this: @rrdonnelley has won the #XPLOR19 Application of the Year Award and @Quadient has won the Technology of the Year Award! Honorable Mentions include: @EclipseDoc @TECMAILING @directmail20 A BIG Congratulations to all!! http://bit.ly/2GBMPTz

Application of the Year Award:

The Application of the Year Award is presented to an individual, a company or an organization to recognize outstanding achievement in the imaginative application of current technology and/or unique implementation of existing document and communication systems.

Xplor will award two honorable mentions in addition to the 2019 winner.

The winner of the 2019 Xplor Application of the Year is the RRD / Hosted Customer Communications Management On-Demand Service, an integrated, real-time, communications delivery system that leverages a single platform to manage all composition, design templates, business rules, and static/variable content. In turn, clients are reporting significant savings in duplicate software and hardware costs with additional soft dollar savings from reducing the staffing resources needed to maintain their current templates and business rules.

An Honorable Mention is being awarded to Legal & General America / Eclipse Corporation who consolidated datastreams, implemented multi-channel print and digital document delivery, and added customer engagement capabilities and centralized document management. The result of their DocOrigin implementation included an 80% reduction in development and processing time as well as 60% lower document maintenance costs. A total ROI was also achieved in less than 12 months.

A second Honorable Mention is being awarded to Santander Corporate Banking / Quadient for their implementation of Digital Customer Onboarding which greatly improved the bank’s customer experience and satisfaction, creating a monetary savings of almost £2 million (2.58 million USD) was reported.

Technology of the Year Award:

The Technology of the Year Award honors an individual, company or organization that has conceived and developed an original concept leading to a significant advancement in the industry.  This can be a new program, product, or technology that notably enhances the capabilities of document and communication systems.

Like the Application of the Year award, Xplor will present two honorable mentions, in addition to the winner of the award.

The winner of the 2019 Xplor Technology of the Year is being awarded to Quadient for their Omnichannel Coordination. Omnichannel Coordination breaks through the barriers of managing the distribution of regulated, as well as promotional documents, across the entire range of delivery channels. Each installation replaces several single-channel document delivery systems with a single system that coordinates the delivery of documents across the entire suite of communication channels.

An Honorable Mention is being awarded to DirectMail2.0. DirectMail2.0 is a direct mail technology/platform that tracks, enhances and reports ROI of direct mail. It provides for a 30-50% lift in the ROI of standard direct-mail using 7 digital technologies in conjunction with direct mail.

A second Honorable Mention is being awarded to TEC Mailing Solutions for their TEC’s Web Services API. TEC’s Web Services API allows the user to move data quality functionality to the submission stage which allows integrated CASS and National Change of Address to provide greater insight to potential conflicts with address quality and insights regarding potential return mail issues. It is the first (and currently only) cloud-based solution to be supported by the USPS for full-service mail.

“Our judges were impressed with the quality of the submissions making it difficult to select three award recipients in each category,” said Skip Henk, EDP, President and CEO of Xplor International. “I would like to congratulate all of our 2019 award recipients as thank all of those who took the time to apply for an award.”

Xplor International will also be announcing the recipients of additional awards at XPLOR19 on Tuesday, April 23, 2019 during the awards ceremony.

For more information regarding XPLOR19, or to access the registration site, please visit www.xplor.org/xplor19. Questions should be directed to register@xplor.org or +1-813-949-6170 between the hours of 9:00 AM and 5:00 PM (ET), Monday through Friday. Vendors interested in being a sponsor or exhibitor can contact Xplor HQ, at +1-813-949-6170 or via email at sales@xplor.org.   

About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int