Manage Supply Chain Disruption in Printing through Automation

By Swati Sahai, V.P. Of Marketing at Sefas Innovation

The printing industry continues to face severe supply chain challenges. While sales are expected to grow, most printers do not expect it to translate into profitability due to rising costs and substantial shortages.

These problems are expected to continue into 2023 with the greatest concerns (reflected by large majority of printers) being paper shortage, labor shortage, transportation difficulties, ink and production supplies shortage, and the rising costs of each of these – in short Supply Chain Disruption.

More than 2.5 million metric tons of North American printing and writing paper capacity has been offline since the start of 2020. Today, global supplies of certain paper products are so tight that many printers can’t get the stock that they need “at any price”.

In addition, there is rising postage cost which has severely impacted the print mail business.

The need of the hour is clear ― reevaluate processes to reduce dependencies, improve efficiency and productivity, and recover rising costs. Automation can help meet all these needs. This is especially true in the CCM and CXM space that operate large print to mail facilities requiring a lot of labor and raw materials to produce physical communications.

Workflow automation can help lower the cost of printing per piece and make big gains in productivity.

According to a study by Printing Industries of America, high-profit commercial printers spend almost double the investment in hardware and software per employee (automation) than their peers. The result is 30 percent fewer employees per million dollars of sales.

An Evolution Not a Revolution!

In our experience, the approach that works best for automation is evolution, not revolution. This means to start where you are, with the legacy applications that you have been using, instead of trying to uproot all your systems.

For years, large businesses have been trying to move from physical to digital communications, but they have not had much success, particularly in highly regulated industries. There are many reasons for this but the biggest is the existence of silos in the communications technology infrastructure.

Therefore, a workflow automation layer is needed that can interface with all your systems and extract information even from legacy applications. Implementing this workflow automation layer is much simpler, cost-effective, and less risky than completely modernizing and changing your entire communication generation and delivery infrastructure.

The Elements of Workflow Automation

Job consolidation, site consolidation, householding, print suppression, digital presorting are all elements of workflow automation that individually and in combination, help produce more with less infrastructure and labor.

In this blog, we will describe householding and how it helps manage supply chain disruption.

Householding

Householding is putting two or more documents in the same envelope that would have otherwise gone in different envelopes. Householding results in savings in postage and envelopes, increases profitability, and helps companies manage the current shortage of envelopes.

How does householding work?

Householding works by normalizing all input (making it in same format), extracting the metadata, and optimizing the output. As part of optimization, the output is grouped, split, and sorted.

While sorting, we can identify the documents that are candidates for householding based on individual preference. For example, two individuals living in the same household may want to keep some communication in separate mail while for other types of communications, they may prefer to have them put in the same envelope, defined as one mail piece.

Preference management

The challenge of householding lies in determining which two documents can be put together as one mail piece. A unique identifier is required for this determination so that we can form mail pieces without violating any privacy or other regulations. This can be done through a preference and consent management application which makes it easy to get a unique profile identifier as well as preference and consent data.

Managing supply chain problems

Householding helps manage supply chain problems by reducing the requirement of envelopes. As companies are facing a shortage of envelopes today, even 10% householding of a job can relieve enormous pressure from the supply chain.

By reducing postal cost, householding helps improve profitability in these challenging times.

In the next post on this series, I will talk about print suppression and how it helps relieve pressure from the supply chain.

 

To learn how Sefas can help you manage supply chain problems through householding and workflow automation, contact us.

Final Panelist Announced for Breakfast Panel at PRINTING United Expo

The Complimentary Breakfast Session Will Take Place on October 20th

Lutz, FL – September 27, 2022 – Xplor International, the worldwide electronic document systems association, today announced the addition of a final panelist to the complimentary breakfast panel being held during the PRINTING United Expo event in Las Vegas.

The breakfast panel will be moderated by industry experts Pat McGrew, M-EDP and Ryan McAbee. Joining the panel is Nathan Safran of NAPCO Media. Other panelists include Adam Armstrong of Crawford Technologies and Jonathan Malone-McGrew, EDP of Solimar Systems.

The panel, “Bundling Capabilities to Sell More Print,” will focus on utilizing the right workflow along with highly capable devices to enable the lowest cost of goods sold and the highest levels of efficiency.

The panel will discuss how to evaluate your shop floor to uncover unaccessed capabilities and how to:

  • Define new bundles to promote
  • Review the workflow to extend what you can produce into logical product bundles
  • Identify data points to capture and monitor
  • Upselling your data using other channels
  • Teach the sales team that there is more to sell than ever before

The event will take place October 20th from 7:00 – 8:45 am and includes a complimentary full breakfast, an industry overview, panel discussion and reserved seating for the Postmaster General’s keynote session.

“We are excited about Nathan joining our panel,” says Skip Henk, Xplor’s President and CEO. “His many years in the industry, depth of knowledge and global view of the industry add a unique dimension to the panel.”

For more information or to register for the event, please visit the Xplor at PRINTING United Expo website.

About Xplor International
Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry.  Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance.  Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.  Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6170
Chad@xplor.org

Xplor to Host Breakfast Panel at PRINTING United

Panel to focus on: Bundling Capabilities to Sell More Print

Lutz, FL – Sept 14, 2022 – Xplor International, the worldwide electronic document systems association, today announced that they will be hosting a complimentary breakfast panel during the PRINTING United event in Las Vegas this October.

The breakfast panel will be moderated by industry experts Pat McGrew, M-EDP and Ryan McAbee.

The session titled “Bundling Capabilities to Sell More Printwill focus on building capabilities to sell more print by utilizing the right workflow along with the highly capable devices that enable the lowest cost of goods sold and the highest levels of efficiency.

The panel will discuss how to evaluate your shop floor to uncover unaccessed capabilities and how to:

  • Define new bundles to promote
  • Review the workflow to extend what you can produce into logical product bundles
  • Identify data points to capture and monitor
  • Upselling your data using other channels
  • Teach the sales team that there is more to sell than ever before

The event will take place October 20th from 8 am – 10 am and will include a complimentary full breakfast, a brief industry overview and a panel discussion.

The event is being sponsored by Crawford Technologies, PRINTING United Alliance and Solimar Systems.

“The Printing United Expo has become the premier event in the industry and we are excited to be part of it,” says Skip Henk, Xplor’s President and CEO.  “We appreciate the support of Crawford Technologies, the PRINTING United Alliance and Solimar Systems. I believe the panel will offer great insights for printers to expand their offerings and increase their revenue opportunities.”

For more information or to register for the event visit: https://cvent.me/gnQ4Dn


About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry.  Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance.  Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Xplor Announces 2022 Lifetime Achievement Awards

Lutz, FL — September 13, 2022: Xplor International, the worldwide electronic document systems association, today named the recipients of the 2022 Lifetime Achievement Awards. These awards were presented at Xplor’s Annual Conference, XPLOR22, on Tuesday, September 13th during the awards ceremony in St. Pete Beach, Florida.

The Lifetime Achievement Award was established in 2007 and is given to an individual, or individuals, whose efforts and contributions have significantly changed the course and development of the digital document industry. This award is open to Xplor International members as well as non-members.

The award is being renamed to honor Dr. Keith Davidson, EDP who passed away earlier this year. Dr. Davidson was the original Executive Director of Xplor for 11 years and is responsible for much of the influence of the association. In his honor, Xplor is officially renaming the award to the Dr. Keith Davidson Lifetime Achievement Award.

The 2022 recipients are:

Mark Ferrara, who built a $200M B2B print services business through a combination of organic growth, new business development, acquisition and integration. He accelerated the performance of national digital production distribution and strategic sourcing operations which lead to a comprehensive print supply chain solutions set that resulted in the commercialization of digital print services within Office Depot.

Buck Crowley has spent 20 years automating Commercial Web Presses. He put the first computer control on a web press eventually automating every process, reducing waste and the number of people to run a press. This process was covered by 20 of his US patents. He was responsible for the first jam-free sheet feeder for the Xerox 9700 as well as roll feed in, cutsheet out for the 3800.

Scott Draeger, M-EDP has spent over 20 years at companies such as Exstream, HP, GMC and Quadient. His passion for the industry reflects his enthusiasm and innovation to CCM. His innovative thinking led to several significant technology breakthroughs that resulted in new CX software capabilities and the Remote Collaboration product at Exstream Software, HP, and Quadient.

He has funded and mentored dozens of people to help them receive their EDP industry certification. Scott is executive mentor in the Quadient “Empowerment Program” and also sits on the Advisory Board for the Customer Experience Certification Program at both Rutgers and Seton Hall Universities.

Dr. Jacob Aizikowitz founded XMPie in 2000 which he led to become a global leader in data driven, cross media personalization until it was acquired by Xerox in 2006. Before founding XMpie, his career included time at Scitex, IBM Research, and EFI.

Due to his work in promoting highly personalized business communications, the digital print industry was able to transition from low-value transaction output to higher value and larger volumes of business communications. This transition to business communications accelerated the growth and recognition of digital print as an alternative to offset print.

Dr. Aizikowitz volunteers for the Graphic Communications Education Association and speaks at university student forums.

“Our 2022 recipients represent a diverse group of individuals each contributing to the industry in very unique ways,” says Skip Henk, President/CEO of Xplor International. “We thank them for their contributions and congratulate them for being the first recipients of the Dr. Keith Davidson Lifetime Achievement Award.”

Other Xplor annual awards, recognized and announced at XPLOR22, include:

Technology of the Year

Winner Smart Communications for The Conversation Cloud™

Honorable MentionPapyrus Software for their Business Designer software

Honorable Mention Crawford Technologies for their AccessibilityNow® Validator


Application of the Year

Winner: MetLife for the creation and implementation of their Customer Engagement (CE) Portal

Honorable MentionState of Tennessee Print Site Consolidation and Hyperautomation Workflow submitted by Crawford Technologies

Honorable MentionState of Washington DES Print & Mail Services submitted by Solimar Systems


About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry.  Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance.  Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.
Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Xplor to Host Auction Benefitting the Scholarship Program

Lutz, FL – August 23,2022 – Xplor International, the worldwide electronic document systems association, today announced they will host an online auction which leads to a live auction during the XPLOR22 annual event, being held September 13-15, at the TradeWinds Island Grand Resort in St. Pete Beach, Florida.

For information about the XPLOR22 event, visit: https://cvent.me/wMz1ba

Due to the generosity of Gimbel & Associates and RenderX/Rio Crest Winery, we are offering two amazing items for auction. This is a unique opportunity to treat employees, customers or prospects to a one-of-a-kind experience.  All proceeds will benefit the Xplor Member Scholarship program.

The first item up for auction is a private luxury day cruise on the Hattrick Yacht, which is an 82 ft. yacht that had been featured on The Apprentice and Princesses of Long Island. Sponsored by Gimbel & Associates, the winner will cruise from Pompano Beach, Florida for the day with up to 20 guests. The captain and crew are included as well as boxed lunches, soft drinks, and snacks. The starting bid is $2,800 USD.

The second item is an exclusive winemaker dinner, overlooking the beautiful Russian River in Sonoma County, California. Sponsored by Rio Crest Winery and RenderX, Inc., the winner will treat 10 guests to a five-course dinner and enjoy Rio Crest’s award-winning wines as well as locally sourced cheeses, olives, and other products from the wine cellar. The dinner will take place in Guerneville, California at the Rio Crest Winery. The starting bid is set at $3,000 USD.

Bidders can begin bidding online now or wait until the live portion of the auction, where the highest online bid will become the starting bid.  For questions, please reach out to register@xplor.org.


About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry.  Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance.  Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.
Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Line-up of Vendors Support XPLOR22

Lutz, FL – August 17, 2022 – Xplor International, the worldwide electronic document systems association, today announced the line-up of conference sponsors for XPLOR22, being held September 13-15, at the TradeWinds Island Grand Resort in St. Pete Beach, Florida.

For information about the XPLOR22 event or to register visit: https://cvent.me/wMz1ba

“I’d like to thank our long-time partners and welcome our new ones,” said Skip Henk, EDP, President and CEO of Xplor International. “Their continued support means a great deal to the association as well as me personally, and I truly mean it when I say we wouldn’t be having an event without them.”

  • Diamond Conference Sponsors
    • Gimbel & Associates – Beverage Breaks, Welcome & Industry Awards, Opening Reception, Educational Tracks
    • Quadient – Mobile App, Lanyards
    • Crawford Technologies – Beach Happy Hour Reception Co-Sponsor
    • RenderX, Inc. – Beach Happy Hour Reception Co-Sponsor
    • Smart Communications – Tuesday Luncheon
  • Emerald Conference Sponsor
    • Canon Solutions America – Conference Bags

XPLOR22 Vendor Forum:

  • Allyant, Antenna House, Inc., Crawford Technologies, Eclipse Corporation, FCI CCM Inc., Gimbel & Associates, Macrosoft Inc., Messagepoint, MHC, Nagarro Inc., OpenText, Papyrus Software, Perfect Doc Studio Inc., Quadient, RenderX, Inc., Smart Communications, Solimar Systems, Inc.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry.  Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance.  Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.
Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Xplor Announces 2022 Technology and Application of the Year Award Winners

Recipients to be recognized at XPLOR22 in St. Pete Beach on September 13th

Lutz, FL — August 9, 2022 – Xplor International, the worldwide electronic document systems association, today announced the recipients of its 2022 Technology and Application of the Year Awards. The awards will be presented at a ceremony Tuesday, September 13, 2022, during the XPLOR22 event at the TradeWinds Island Grand Resort in St. Pete Beach, Florida.

Application of the Year Award:
The Application of the Year Award is presented to an individual, a company or an organization to recognize outstanding achievement in the imaginative application of current technology and/or unique implementation of existing document and communication systems. This award is open to members and non-members alike.

Xplor will award two honorable mentions in addition to the 2022 winner.

  • The winner of the 2022 Xplor Application of the Year is MetLife for the creation and implementation of their Customer Engagement (CE) Portal in response to COVID-19 and the impact on the submission process for both customers and non-customers to process claims.
  • An Honorable Mention is being awarded to State of Tennessee Print Site Consolidation and Hyperautomation Workflow submitted by Crawford Technologies that resulted in the state re-inventing their processes, utilize low-code platforms to improve service, reduce cost and prepare their in-plant for the future.
  • A second Honorable Mention is being awarded to State of Washington DES Print & Mail Services submitted by Solimar Systems for their implementation of a new workflow system and system tools, ReadyPDF® Prepress Server™, that resulted in major reductions of processing time, reduction of file sizes (up to 72%) along with a host of associated cost savings.

Technology of the Year Award:
The Technology of the Year Award honors an individual, company or organization that has conceived and developed an original concept leading to a significant advancement in the industry.  This can be a new program, product, or technology that notably enhances the capabilities of document and communication systems. This award is open to members and non-members alike.

Like the Application of the Year award, Xplor will present two honorable mentions, in addition to the winner of the award.

  • The winner of the 2022 Xplor Technology of the Year is Smart Communications for The Conversation Cloud™ which empowers companies to engage in more meaningful customer conversations. This technology combines sophisticated integrations while simultaneously optimizing communications programs with advanced analytics. The platform allows the company to collect customer information, communicate more effectively, collaborate more efficiently and coordinate insightful two-way interactions.
  • An Honorable Mention is being awarded to Papyrus Software for their Business Designer software which incorporates Business DOC Design, Data Capture, Process Designer, and Automated Doc Factory that decreases time to market, increases efficiency, reduces running costs and provides overall business agility and operational flexibility.
  • A second Honorable Mention is being awarded to Crawford Technologies for their AccessibilityNow Validator® which delivers a highly detailed automated solution for fully checking PDF documents to determine their level of compliance to all the main document accessibility standards: WCAG 2.1, PDF/UA and HHS. AccessibilityNow Validator is purpose-built with an open architecture that makes it possible to integrate within an existing workflow.

“The bar is set higher and higher each year, making it more and more difficult for a winner to be decided by the Awards Committee,” said Skip Henk, EDP, President and CEO of Xplor International.  “I would like to congratulate all of our 2022 award recipients and also thank all of those who took the time to apply for an award.”

Xplor International will also be announcing the recipients of additional awards at XPLOR22 on Tuesday, September 13, 2022, during the awards ceremony.

For more information regarding XPLOR22, or to access the registration site, please visit www.xplor.org/XPLOR22. Questions should be directed to Register@xplor.org or +1-813-949-6170 between the hours of 9:00 AM and 5:00 PM (ET), Monday through Friday. Vendors interested in being a sponsor or exhibitor can contact Xplor HQ, at +1-813-949-6170 or via email at sales@xplor.org


About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry.  Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance.  Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.
Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk

Marketing Director
+1-813-949-6170
Chad@xplor.org

Xplor International Founder, Keith Davidson, Passes Away at Age 85

Lutz, FL – July 13, 2022 – Xplor International wants to share with the community that Dr. Keith Davidson, founder of Xplor International passed away on June 28, 2022.

He was the founder and, for sixteen years, the President of Xplor International, a worldwide association representing the document systems industry. His strategic vision and evangelistic fervor were instrumental in building a worldwide community with thousands of members in more than 40 countries.  He was also the founder and president of the Electronic Document Systems Foundation.

“Keith was in fact a “futurist” who saw the growth of electronic document industry,” says Skip Henk, President/CEO of Xplor International.  “His high energy and enthusiasm created a legacy. My deepest condolences to his wife Joan and their daughters.”

Before founding Xplor, Keith was a marketing executive at Xerox, Boise Cascade, and Mattel. While working full-time, he completed his doctorate in executive management in 1990 at the Claremont Graduate School, where he studied under Dr. Peter Drucker.  Before launching his career, he received his MBA from University of Denver and his BS from University of Dayton.

A celebration of life will be held at the Rolling Hills United Methodist Church on his birthday, October 1st. In lieu of flowers, donations can be made to Rolling Hills United Methodist Church, Village Enterprise, or the Cabi Foundation.

His obituary: https://tinyurl.com/ycymnzve

About Xplor International
Website: www.xplor.org 
Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Conference Agenda Populated for XPLOR22

Sessions and speakers posted

Lutz, FL – July 12, 2022 – Xplor International today announced that the conference agenda for XPLOR22, being held September 13-25, 2022, in St. Pete Beach, Florida at the TradeWinds Island Grand Resort, is now live at https://cvent.me/r0M1w1.

Tweet this:  The #XPLOR22 agenda is now populated! Sessions/panels are now posted with topics, descriptions and presenters – Check out the 2022 @Xplor_Int annual event that you won’t want to miss! www.xplor.org/XPLOR22

“We researched the topics dominating our industry and selected the best content from this year’s Call for Presentations that will cover 20 areas of focus,” says Skip Henk, EDP, President and CEO of Xplor International. “The Education Committee did a great job putting together a strong agenda of topics that will provide attendees with the information they need to stay abreast of the latest industry trends.”

Conference tracks include Customer Engagement, Best Practices/Industry Trends, and Technology. Sessions include Accessibility, Design, PDF, Compliance, Omni-Channel, Customer Experience and much more. Presenters are a diverse group of end users, industry analysts, consultants, and vendor subject matter experts.

About XPLOR22: The two-and-a-half day event is a great value and features the perfect blend of educational sessions, panel discussions, general sessions, and networking events. Features include:

  • 40+ Educational Sessions & Panels
  • Leading-Edge Partners in the Vendor Forum
  • Evening Networking Events
  • Daily Lunches

Xplor is also providing 50 complimentary conference passes as part of their First Timers Program. For more details visit: https://www.cvent.com/d/qkqkb6

For more information regarding XPLOR22, or to register, visit www.xplor.org/XPLOR22. Questions should be directed to register@xplor.org or +1-813-949-6170.

Vendors interested in being an exhibitor or sponsor should contact sales@xplor.org or +1-813-949-6171.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry.  Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance.  Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

State of CX in 2022

From culture to employee enablement to technologies, long-time Xplor member and sponsor Quadient is sharing the six trends that enterprises should examine for success in their new eBook, ‘State of CX in 2022’. 

Download this valuable guide to learn: 

  • Expert insights into the biggest trends in Customer Experience Management (CXM) and Customer Communications Management (CCM).  
  • Technologies driving differentiating CX. 
  • Necessary business investments to make to exceed in today’s CX standards. 
  • The cultural changes that you must adopt for success in a new CX age.