Does Your Management System ADF Show a Full Picture or Just a Few Puzzle Pieces?

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Title:   Does Your Management System ADF Show a Full Picture or Just a Few Puzzle Pieces?
Track:  Systems Controls
Date/Time:  Wednesday April 6th – 10:30am to 11:20am
Room: Bonaire 2
Presenter: Scott Mulkey

One gear does not make an engine. Many systems identified as a management system perform a single task very well. For a management system to continue to provide relevance to an organization, it must continuously be maintained and support an end-to-end view or the investment will lose value and create only risk. During this session we will review critical aspects of a management system ADF workflow, the value proposition, and the risk mitigation resolved per workflow step for an enterprise and in-house operation. We will also review software roadmap updates to consider as part of an organization’s adoption of an omni-channel implementation.

Attendee Takeaways:

No two Management Systems or ADFs are alike. Nor should they be, as customer communication businesses are all unique. But a true management system will focus across multiple steps in a workflow process and not rely on a single step or two to represent management and control of communications.

  1. Let’s review common workflows and critical steps for a management system from the perspective of:
  2. An enterprises with multiple extended operation suppliers.
  3. An in-house operation with multiple distribution channels.
  4. Identify new requirements and stories to be developed in support of your Omni-Channel Transformation project.