Title: Enhancing Your Customer Experience Through Customer Delivery Preference Management
Date/Time: Tuesday April 5th – 3:00pm to 3:50pm
Room: Bonaire 3
Presenter: Wayne Delport
We will begin with third party market research, showing the market trends with regards to customer transactional communications delivery. How to reduce costs of print and mail while improving your customer experience and customer relationship will also be discussed.
- Mail is moving to electronic distribution. The market is changing and businesses are not well prepared for the change. We will try and help educate why the market is changing and how businesses should align their document distribution efforts to ensure customer satisfaction
- Customer experience and customer satisfaction is key in all businesses. Part of keeping customers satisfied is how we communicate with them. Let’s discuss the best ways to communicate with our customers to enhance their customer experience.