Xplor President/CEO Skip Henk Interviews Tamir Sigal, CMO of GMC Software
GMC Software has been a longtime supporter of Xplor International and a leading provider of Customer Communications Management (CCM) software for many years.
Headquartered in Switzerland and with offices throughout Europe, the Americas, Asia and Australia, GMC Software serves thousands of users worldwide in a wide range of industries including financial services, banking, insurance, health care and the service providers that serve those industries. In 2012 GMC Software was purchased by Neopost.
Recently GMC launched a new logo. The familiar “GMC Software” is still part of the moniker but some interesting graphics have been introduced.
So as one who is always curious about the meaning behind logos, I, Skip Henk, decided to contact GMC Software’s Chief Marketing Officer, Tamir Sigal, to see what I could find out.
Skip: Tamir, thank you for taking the time to speak with me. For our readers who are not familiar with GMC Software could you give us your 15 second elevator pitch?
Tamir: It’s good to talk to you, Skip. GMC Software helps companies communicate with their customers and employees. We empower organizations to create stronger engagements with timely and relevant communications. We are the only company that provides the means for business users to develop contextual, highly individualized communications across all channels that span the entire customer journey. As a leader in customer communications, GMC supports thousands of clients and partners in banking, insurance, healthcare and service providers around the world.
Skip: I like the new logo. What drove the introduction of a new logo?
Tamir: GMC has served our market well since the company’s inception over 20 years ago. We have long-standing relationships with many of the leading companies and biggest brands in the world. And during that time there have been a lot of changes in the way people interact. Today, our customers rely on us to help them deliver digital engagements across multiple channels with one design. It was time to give GMC Software a new look and voice. Obviously a logo is a big part of a company’s brand.
Skip: Can you share the story behind its development? What do the graphics represent?
Tamir: With the new logo, we wanted to reiterate our focus on delivering outstanding products, using the latest technologies and overachieving on customer needs. So first and foremost, the logo represents a focus on customers – GMC’s customers and our clients’ customers. The second theme of the logo is around technology. Today’s technology devices are responsive and utilize pinching to zoom in and out of visual elements. The frame represents the need for all solutions today to be responsive. Finally, today’s journey is not just about onboarding and delivering monthly communications. Every interaction a leading brand has with their customers is important – and the symbol allows companies to focus on specific steps of the entire journey.
Skip: What do the graphics and colors represent?
Tamir: The idea was to use gradient colors to make a connection between the 20 years of experience and the future of GMC Software. We wanted to incorporate the previous logo’s colors and themes. The best way to do this is by using gradient shading.
Skip: You also changed your tagline from “The smartest way to engage customers” to “Your Customers. Engaged.” Why make this change?
Tamir: The tagline we used was specifically related to the GMC Inspire product line. The new tagline is more relevant at the corporate level. At GMC, we wanted to move the focus away from our product to what our customers want to achieve with their customers – better engagement.
Skip: I thank you for taking the time to share with our readers more about GMC and your new branding. Any closing thoughts?
Tamir: For your readers, I invite them to visit our new website at www.gmc.net. There is a great deal of information and resources available that may be of interest to them.
Skip: Once again Mr. Sigal, thank you for your time and for your ongoing support of Xplor over the last 20 years. I look forward to seeing the GMC team at Xploration 16 in Orlando.
I highly encourage our readers to take a look at GMC’s new website because it does look great! I always enjoy the great blog postings GMC has and recently read a good one by Scott Draeger that you should take a look at. It’s titled: A glimpse into the future of Customer Communications Management (CCM).
Until next interview! Take care.
Skip Henk, EDP