Posts

An Interview with Harvey Gross on upcoming Customer Communications Virtual Summit

By: Skip Henk, President and CEO of Xplor International

Xplor Elite sponsor and longtime supporter Crawford Technologies is hosting a virtual customer communications summit on May 6th outlining strategies for staying in touch with your customers.

I had the opportunity to speak with Harvey Gross, Vice President of Products for Crawford to learn a bit more on their decision to put on the event and what people can expect.


Skip: Harvey, what is Crawford’s purpose in putting on the Customer Communications Virtual Summit?

Harvey: Well Skip, in a nutshell – we kind of missed getting together with our colleagues in the industry ad hearing about the new things that everyone has been working on.

Skip: This whole virtual world is coming to the forefront, on a lighter note, what should one wear to this event?

Harvey: This is a really important question given the current environment we are all living in right now. Let me share the good news – what you wear is totally up to you! Be as comfy as you want! You don’t have to wear a suit and tie, a name badge and what’s even more important – there’s no need to worry about social distancing, so you don’t have to wear a mask. That is unless you have a really cool mask that you like to wear around your home or office.

Skip: What is the Customer Communications Virtual Summit and why should you attend?

Harvey: Another good question. While many of the industry events you were planning to attend this spring and summer have either been cancelled or postponed, it doesn’t mean that you have to miss out on gaining the insights from recognized industry experts, customers and enterprise leaders about the technologies and best practices that can help organizations grow and thrive. And to be quite honest, we here at Crawford Technologies miss having the opportunity to share these experiences with you and we know our colleagues do as well. But we didn’t want this to be just be another invitation to a webinar.

We decided that the best way to get everyone together would be to host a full day, complimentary Customer Communications Virtual Summit where our industry experts can share their knowledge and experiences related to improving customer experience, understanding and achieving regulatory compliance and optimizing customer communications across 3 tracks – Output Management, eDelivery and Document Accessibility. With 30 sessions focused on thought leadership, case studies, user experiences and collaboration opportunities, the Virtual Summit is more than just another webinar – it is an ideal and timely opportunity to easily stay on top of the latest industry trends and topics.

Skip: Who will be speaking?

Harvey: We are thrilled to have an amazing lineup of the most respected customer communications industry experts and enterprise leaders for this event. Our Keynote speaker, Matt Swain, managing director and practice lead at Broadridge Communications and Customer Experience (CX) Consulting, will share his perspective on the future of communications relative to business priorities and customer preferences in the wake of COVID-19 and how some temporary measures are likely to morph into new norms for communications in the future. Attendees will also have the opportunity to hear from Kaspar

Roos, founder and CEO of Aspire Customer Communications Services; Gina Ferrara, senior analyst at Madison Advisors; Pat McGrew, managing director of The McGrew Group; Laney Feingold, lawyer and writer at the Law Offices of Lainey Feingold; and Pina D’Intino, founder of Aequum Global Access.

Our customers will also be sharing their insights and strategies for optimizing customer communications including John Slaney from Content Critical Solutions, Kathy Lovell from Regions Bank, Birkir Gunnarssen from Truist and Ken Schmidt from Ameritas. And you will also hear from our partners – BlueCrest, Canon, BCC Software, Nuxeo, Delphax Solutions, enChoice, Microsoft, Pitney Bowes Software, Deque, AO Docs and Open Access Technologies.

Skip: Any closing remarks?

Harvey: Make sure to check out the agenda and register for this exciting industry event. And if you need another reason to attend? You definitely won’t have tired, aching, blistered feet at the end of the day.

Register today and I hope to “see” you at our first Customer Communications Virtual Summit on May 6th.


Until next interview! Take care.

skip_Henk_Photo_2011

 

Skip Henk, EDP
President/CEO
Xplor International

Industry Leader Renews Support of Xplor

Longtime Xplor Supporter Quadient Renews Gold Elite Sponsorship

Lutz, FL – January 21, 2020 – Xplor International, the worldwide electronic document systems association, today announced that Quadient will once again support the Xplor Elite Sponsorship program as a Gold sponsor.

The Xplor Elite Sponsor program, launched in 2006, supports year-round educational programming to Xplor members and the industry as a whole. The program also provides funding for the Xplor Member Scholarship program launched in 2010, providing university scholarships for Xplor members and their immediate families.

As part of the sponsorship, Quadient will once again play a prominent role in supporting the upcoming XPLOR20 conference being held April 14-16 in St. Pete Beach, Florida, which includes the annual design competition between Xplor University Chapters.

“Quadient has been part of the program since its inception in 2010, first as GMC Software, and then Quadient,” says Skip Henk, Xplor’s President and CEO. “Their continued support is a testament to their commitment to the Xplor community and the industry as a whole.”

Those interested in learning more about the Xplor Elite Sponsorship Program should contact Skip Henk, at Xplor HQ, directly at +1-813-949-6170 or email him at skip@xplor.org.

If you are interested in learning more about the upcoming XPLOR20 event visit: http://www.cvent.com/d/wyq4q8


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Compart North America Renews Silver Elite Sponsorship and Opens Roadshow Registration

Lutz, FL – November 15, 2018 – Xplor International, the worldwide electronic document systems association, today announced that Compart North America has renewed their Silver Elite Sponsorship.

The Xplor Elite Sponsor program, launched in 2006, supports year-round educational programming to Xplor members and the industry as a whole. The program also provides funding for the Xplor Member Scholarship program launched in 2011, providing university scholarships for Xplor members and their immediate families.

As part of their 2018/2019 sponsorship renewal, Compart, in conjunction with the Xplor USA region, will be hosting three half-day educational programs in select US cities. These half-day events, hosted at Compart’s partnering facilities, will feature three educational sessions, lunch, and a facility tour. Registration will be complimentary as a courtesy of Compart.

“As a long-time Elite Sponsor of the association, we are thankful for the continued support of Compart.” says Skip Henk, Xplor’s President and CEO. “Additionally, the half-day educational events being held in conjunction with the Xplor USA chapter will provide additional local programming and education for our members.”

Those interested in learning more about the Xplor Elite Sponsorship Program should contact Lou Brandow, Director of Sales, at Lou@xplor.org or +1-352-246-5298. You can also contact Xplor HQ directly at +1-813-949-6170.

If you are interested in learning more about these events please visit: www.cvent.com/d/kbq3py


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Crawford Technologies Expands Support of Xplor International

Lutz, FL – October 26, 2018 – Xplor International, the worldwide electronic document systems association, today announced that Crawford Technologies has renewed their Elite Sponsorship and upgraded to a Gold Sponsorship through 2019.

The Xplor Elite Sponsor program, launched in 2006, supports year-round educational programming to Xplor members and the industry as a whole. The program also provides funding for the Xplor Member Scholarship program launched in 2011, providing university scholarships for Xplor members and their immediate families.

“The Xplor organization brings together valuable business and technical expertise for anyone involved in the creation, management and delivery of customer communications, and we’re pleased to support them as an elite sponsor.” says Ernie Crawford, M-EDP, CEO and President of Crawford Technologies.

“Crawford Technologies has been part of the Elite sponsor program for the last seven years.” says Skip Henk, Xplor’s President and CEO. “Their ongoing support shows their commitment to both the association and the industry as a whole. The Elite sponsorship program allows Xplor to deliver year round programming as well as fund the next generation of industry professionals through the Xplor University Scholarship program.”

Those interested in learning more about the Xplor Elite Sponsorship Program should contact Lou Brandow, Director of Sales, at Lou@xplor.org or +1-352-246-5298. You can also contact Xplor HQ directly at +1-813-949-6170.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

RICOH Renews Support of Xplor International as a Silver Sponsor

Lutz, FL – January 30, 2018 – Xplor International, the worldwide electronic document systems association, today announced that Ricoh USA, Inc. has renewed their Elite Sponsorship as a silver sponsor for 2018.

“We are grateful for the support of RICOH USA over the years” says Skip Henk, Xplor’s President and CEO. “Their continued support for Xplor as an organization shows in their enthusiasm and support for the industry. Their sponsorship of our keynote presentation at the annual conference each year allows us to bring in speakers that motivate attendees and set the mood of the conference.”

The Xplor Elite Sponsor program, launched in 2006, supports year round educational programming to Xplor members and the industry as a whole. In addition, the program provides funding for the Xplor Member Scholarship program launched in 2011, providing university scholarships for Xplor members and their immediate families.

“Advocacy and fostering conversations that help move our industry forward are two crucial commitments for us here at Ricoh,” said John Fulena, Vice President, Commercial & Industrial Printing Business Group, Ricoh USA, Inc. “Xplor has always been an event that encourages dialogue around digital workflows, multichannel campaigns, and next generation innovations all intended to benefit our larger industry.  We’re honored to participate, and look forward to discussions that will help our customers and partners achieve future successes.”

Those interested in learning more about the Xplor Elite Sponsorship Program should contact Deborah Green, Director of Sales, at DeborahGreen@xplor.org  or +1-770-444-3845. You can also contact Xplor HQ directly at +1-813-949-6170.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Xerox Joins Xplor International as a Silver Sponsor

Lutz, FL – January 18, 2016 – Xplor International, the worldwide electronic document systems association, today announced that Xerox Corporation has joined their Elite Sponsorship program as a silver sponsor for 2016.

Tweet this: @XeroxProduction joins @Xplor_Int as a silver sponsor and supports the Association’s programming! http://ow.ly/XeSX7

The Xplor Elite Sponsor program, launched in 2006, supports year round educational programming to Xplor members and the industry as a whole. In addition, the program provides funding for the Xplor Member Scholarship program launched in 2011, providing university scholarships for Xplor members and their immediate families.

“Xplor started some 35 years ago by Xerox as a 9700 users group and have been involved ever since”, says Skip Henk, Xplor’s President and CEO, “Their support of the Elite Sponsorship program helps provide funding for the educational programming we provide to the industry throughout the year. We are both excited and grateful for their support.”

“We are thrilled to partner with Xplor as a silver sponsor and look forward to collaborating with the organization on events throughout the year,” said Gina Testa, Vice President, Graphic Communications, Xerox. “Xplor provides a wealth of resources to the graphic communications community, and Xerox is proud to work with them on these endeavors.”

Those interested in learning more about the Xplor Elite Sponsorship Program should contact Deborah Green, Director of Sales, at DeborahGreen@xplor.org  or +1-770-444-3845. You can also contact Xplor HQ directly at +1-813-949-6170.


About Xplor International

Xplor International is a worldwide, not-for-profit professional association that consists of thousands of users and suppliers of the products and services that create, modify and deliver customized information using a wide variety of document technologies. The association provides educational products and programs for its members and the industry at large through conferences, meetings and annual events. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Coordinator
+1-813-949-6171
Chad@xplor.org

About Xerox
Xerox is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization. We conduct business in 180 countries, and our more than 130,000 employees create meaningful innovations and provide business process servicesprinting equipmentsoftware and solutions that make a real difference for our clients – and their customers. Learn more at www.xerox.com.