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GhostDraft Renews Support for Xplor International as a Silver Elite Association Sponsor

Lutz, FL – March 29, 2022 – Xplor International, the worldwide electronic document systems association, today announced that GhostDraft is renewing their Silver Elite Association Sponsorship for 2022.

GhostDraft’s cloud-native customer communications and digital experience suite is designed for insurance. They offer a true SaaS solution, integrating with industry-leading core system vendors, delivering insurance-focused services, and continuously innovating.

Xplor’s Elite Association Sponsor Program, launched in 2006, supports year-round educational programming to Xplor members and the industry as a whole. In addition, the program provides funding for the Xplor Member Scholarship Program which launched in 2010, providing university scholarships for Xplor members and their immediate families.

“We are grateful for the ongoing support from GhostDraft and we look forward to continuing to build our relationship,” says Skip Henk, Xplor President/CEO.  “A large portion of the Xplor audience is in insurance and with the suite of products offered by GhostDraft, it makes this partnership a perfect fit.”

Those interested in learning more about the Xplor Elite Association Sponsorship Program should contact Skip Henk, at Xplor HQ, directly at +1-813-949-6170 or email him at skip@xplor.org.

For the most up-to-date information on Xplor events, including XPLOR22, please visit www.xplor.org.


About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

About GhostDraft

GhostDraft’s cloud-native customer communications and digital experience suite is designed for insurance. At GhostDraft we put the success of our customers first, offering a true SaaS solution, integrating with industry-leading core system vendors, delivering insurance-focused services, and continuously innovating.

For over three decades, insurance carriers have used GhostDraft to streamline the creation, delivery, and management of personalized, omni-channel communications. GhostDraft integrates into your business to create better experiences, greater efficiency, more agility, and reduced compliance risk.

Discover what you can achieve with GhostDraft: ghostdraft.com

Gimbel & Associates Renews Xplor Platinum Elite Association Sponsorship

Includes Prominent Recognition as a Diamond Conference Sponsor

Lutz, FL — March 22, 2022: Xplor International, the worldwide electronic document systems association, today announced that longtime member and supporter Gimbel & Associates has renewed their Platinum Elite Association and Diamond Conference Sponsorships.

Gimbel & Associates works with domestic and international clients to help them achieve their business goals by leveraging the power of print and digital technologies. The company offers customized professional solutions on sales, marketing, and workflow strategies to organizations that produce print and digital applications for their customers.

Once again, as part of their sponsorship, Gimbel & Associates will play a prominent role in the annual Xplor conference, XPLOR22, as a Diamond Conference Sponsor.

The Xplor Elite Association Sponsor Program, launched in 2006, supports year-round educational programming to Xplor members and the industry as a whole. The program also provides funding for the Xplor Member Scholarship Program which launched in 2010, providing university scholarships for Xplor members and their immediate families.

“We saw great value from last year’s Sponsorship and were glad that Xplor decided to blaze the trail of initiating a Face-to-Face event, when others were not,” says Roger P. Gimbel, EDP, President. “Being at the forefront of the Industry’s premier event shows our clients and partners that we are leading the way as well!”

“Gimbel & Associates continues their support of Xplor as a Diamond Conference Sponsor, as well as supporting Xplor programming and scholarship opportunities,” says Skip Henk, Xplor’s President and CEO. “Their ongoing commitment as a Platinum Elite Association Sponsor exemplifies their ongoing commitment not only to the Xplor community, but the industry as a whole.”

Those interested in learning more about the Xplor Elite Association Sponsorship Program should contact Skip Henk, at Xplor HQ, directly at +1-813-949-6170 or email him at skip@xplor.org.

For the most up-to-date information on Xplor events, including XPLOR22, please visit www.xplor.org.


About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:

Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org 

About Gimbel & Associates
Gimbel & Associates is an international management consulting firm working to ignite business growth through digital technologies. As an independent company, they offer clients customized consulting services to achieve their sales and marketing goals. With an extensive background in print services, print production, digital, marketing communications, database management, training, and direct marketing, Gimbel & Associates helps their clients accomplish their growth and efficiency goals.

Quadient Renews Support for Xplor as a Silver Elite Association Sponsor

Lutz, FL – March 15, 2022 – Xplor International, the worldwide electronic document systems association, today announced that Quadient will once again support the Xplor Elite Association Sponsorship program as a Silver Elite Association sponsor.

The Xplor Elite Association Sponsor program, launched in 2006, supports year-round educational programming to Xplor members and the industry as a whole. The program also provides funding for the Xplor Member Scholarship program launched in 2010, providing university scholarships for Xplor members and their immediate families.

As part of the year-long sponsorship, Quadient will play a prominent role at the annual conference, XPLOR22, as an exhibitor and will again sponsor of the annual Design Competition which supports the Xplor University chapters.

“We thank Quadient for their ongoing support of the Elite Association Sponsor program,” says Skip Henk, Xplor’s President and CEO. “Their ongoing support is critical in helping provide ongoing programming and scholarships to the Xplor community and the industry as a whole.”

Those interested in learning more about the Xplor Elite Association Sponsorship Program should contact Skip Henk, at Xplor HQ, directly at +1-813-949-6170 or email him at skip@xplor.org.

For the most up-to-date information on Xplor events, including XPLOR22, please visit www.xplor.org.


About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Xplor Announces Establishment of the Herman L. Gimbel and Audrey M. Gimbel Memorial Scholarship Fund

Gimbel & Associates Establishes Scholarship Fund to Honor Their Parents

Lutz, FL — January 25, 2022: Xplor International, the worldwide electronic document systems association, today announced that Platinum Association Sponsor and Diamond Conference Sponsor, Gimbel & Associates, has established a scholarship fund honoring Hy and Audrey Gimbel.

The Herman L. Gimbel and Audrey M. Gimbel Memorial Scholarship Fund, part of the Xplor Member Scholarship program, will provide financial assistance to Xplor members and their immediate families who are pursuing careers in the electronic document and communications industry.

Hy and Audrey are the parents of Roger and Gail Gimbel of Gimbel & Associates. They were pioneers in the printing industry, opening their first printing business in 1942.  Recognizing early on the need for on-demand copies of business documents in the 60’s, they were one of the first to develop the concept of quick copy centers.

When Hy passed away in 1978, Hy’s wife Audrey and her son Roger took over management of the Xerographic Reproduction Center (XRC) where Roger and Gail Gimbel continue the family tradition and continue to work together in the company now known worldwide as Gimbel & Associates (GA).

“Our parents started with almost nothing and through hard work and innovation grew their company into one with a reputation for fast service and quality work,” says company president and author Roger Gimbel. “I’m proud to honor their contributions through this Xplor scholarship.”

The Xplor Scholarship Fund was established in 2010 to help promote and support the next generation of professionals in the electronic document and communications industry.

To learn more about the history of the “Gimbels in Print” check out their e-book: https://tinyurl.com/2p8xsykd

“The Gimbels have a long and storied history in the printing industry,” says Skip Henk, President and CEO of Xplor. “Their 80-year history includes many industry firsts and innovations. For me, the Gimbels in Print e-book was fascinating.”

Those interested in learning more about the Xplor Member Scholarship Program or to view a list of past recipients can visit: https://xplor.org/scholarship/

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

About Gimbel & Associates

Gimbel & Associates is an international management consulting firm working to ignite business growth through digital technologies. As an independent company, they offer clients customized consulting services to achieve their sales and marketing goals. With an extensive background in print services, print production, digital, marketing communications, database management, training, and direct marketing, Gimbel & Associates helps their clients accomplish their growth and efficiency goals.

Registration Now Open for In-Person XPLOR21 Conference in St. Pete Beach, Florida

Lutz, FL – May 25, 2021 – Xplor International has announced that the conference website and registration are now open for their annual conference. XPLOR21 will take place in person November 16-18, 2021 at the TradeWinds Island Grand in St. Pete Beach, Florida. Attendees can register here: https://cvent.me/gRg97O

Tweet this: @Xplor_Int announces #XPLOR21 registration is open for the in-person annual conference on November 16-18, 2021 which will be held at the TradeWinds Island Grand Resort (@TWResorts) in St. Pete Beach, FL https://bit.ly/3yC3Ox1 

Hailed as “The Future of Customer Communications”, the two-and-a-half-day conference brings together end-users, analysts, consultants, industry experts and vendors who will share the latest best practices and trends in the customer communications industry.

For the 2021 conference, we are picking up what we wanted to do for last year’s event by going back to basics where many Xplorers say the ‘best years’ of Xplor’s modern conferences were.  The event is being held at the TradeWinds Island Grand Resort in sunny St. Pete Beach, Florida.

Xplor events are known for great educational content and XPLOR21 will be no exception. The conference features a blend of general, panel and breakout sessions that address best practices and processes driving the industry.

Rapid changes in technology are driving industry trends and best practices. Understanding the technologies, trends and how to best engage your customers and prospects is critical to your success. Our 2021 Education Committee has researched the topics that are dominating our industry. Their research coupled with Xplor surveys resulted in three tracks that will cover 21 areas of focus. Those tracks include industry trends, technology, and engagement.

For more information regarding XPLOR21, or to access the registration site, please visit www.xplor.org/XPLOR21.

Interested in speaking or exhibiting? Watch for the XPLOR21 Call for Presentations announcement or email register@xplor.org to be notified once we are accepting applications. If you are interested in exhibiting, please email sales@xplor.org.

Questions should be directed to Xplor HQ via email at register@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision-makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

An Interview with Roger P. Gimbel, EDP, President and CEO of Gimbel & Associates

By: Skip Henk, President/CEO of Xplor International

I recently had a chance to catch up with a longtime Xplor supporter and our newest Elite sponsor, Roger Gimbel of Gimbel & Associates.

Roger has been involved with Xplor for almost 25 years as a frequent speaker at Xplor events. He received his Electronic Document Professional (EDP), certification 21 years ago. He recently decided to participate in the Xplor Elite Sponsor program so I wanted get to know a little bit more of what Gimbel & Associates does, a bit of history and Roger’s views on the direction of the industry.


Skip:  Roger, I would like to thank you for both personally and on behalf of Xplor International for your support over the years and now as a Platinum Elite associates sponsor and Diamond Conference Sponsor.

Roger:  Roger:  I am happy to have the opportunity this year to enhance our relationship with Xplor as the association has been a valuable resource of information for personal and business growth. Gimbel & Associates joined Xplor in 1996 making this our 25th year in membership and support for the EDP (Electronic Document Professional) program, a valuable certification for all print professionals.

Skip:  For our readers who are not familiar with Gimbel & Associates, give us your 15-second elevator pitch about the company.

Roger:  Gimbel & Associates is a print industry international consulting firm that works with both print service providers and enterprise corporations to help them with strategy planning and implementation of business development projects.  The G&A team consists of SME’s that each have 25+ years’ experience with hands on participation and knowledge of the industry.

Skip:  The Gimbel family has been part of the printing industry for a long time.  If I am correct, starting in 1942.  Tell us a little bit about the company itself, a bit of history.

Roger:  The Gimbels in Print family has been in the printing business with over 80 years as of 2021.  The company evolved from manufacturing print products to helping develop new applications and technology products which has expanded into our current international consulting group. We use all the experience we have learned over the years to help others in printing and related industries succeed.  This ultimately saves them time, costs and promoted ROI.  There’s a newly published eBook on our site titled “Gimbels in Print” which goes into greater detail.  You can download this eBook and other publications at www.rogergimbel.com/library.

Skip:  Your new book, “A Printer’s Perspective & Guide to Digital Printing and Variable Data,” along with the “Guide to Better Business,” provide insights in how to succeed in a changing industry.  Looking 2-4 years from now, what do you think our industry will look like?

Roger:  I believe that printing will be an industry of service providers that will be providing very specialized services, less commodity print and will incorporate targeted, analytic marketing. Multichannel delivery of information will be in the forefront of advertising and social communications. 

Skip:  What emerging technologies do you believe with further change the industry?

Roger:  Inkjet technology will continue to evolve and be the foundation and benchmark of all quality print.

Skip:  For our closing question, are print centers going to disappear?

Roger:  Print centers will not disappear, they will become hybrid locations where a print center in enterprise corporations will be producing immediate, required, same-day projects and more complex projects will be outsourced to print and service providers.

Skip:  Roger, thank you for your time.  Do you have any closing thoughts?

Roger:  I thoroughly believe that it is extremely important to be assessing your current operations to set up a strategy and plan that is managed by an internal champion with the backing of corporate commitment to create the “new” norm of the future.

Skip: Roger, once again, thank your thoughts and support. If anyone would like to more information Roger can be reached at: Roger P. Gimbel, EDP, roger@rogergimbel.com, Office 646-472-1932, cell 917-415-3125 or in case they can’t reach Roger; Gail Gimbel, Executive Director, gail@rogergimbel.com , Office 646-472-1950, cell 516-521-9522


Until next interview! Take care.

skip_Henk_Photo_2011

 

Skip Henk, EDP
President/CEO
Xplor International

Xplor International Welcomes Racami as a Silver Elite Association Sponsor

Lutz, FL – March 9, 2021 – Xplor International, the worldwide electronic document systems association, today announced that Racami has joined as a Silver Elite Association Sponsor for 2021.

Racami’s multi-channel platform, Alchem-e™, coupled with professional services, staffing, and payment processing technology accelerates business growth and cost savings. Racami helps companies better communicate with their customers, acquire new customers, and reduce operating costs. Transaction processors, direct marketers, book publishers, and commercial printers are good candidates for Racami’s offerings.

“Racami has been active in Xplor for many years as an exhibitor at our annual conference and as a content contributor,” says Skip Henk, President/CEO of Xplor. “It’s great to have Racami engage as an Elite Association Sponsor. We appreciate their support and confidence.”

Xplor’s Elite Association Sponsor program, launched in 2006, supports year-round educational programming to Xplor members and the industry as a whole. In addition, the program provides funding for the Xplor Member Scholarship program launched in 2011, providing university scholarships for Xplor members and their immediate families.

“Xplor provides industry newcomers and veterans a place to learn, develop their careers, and contribute to the customer communications profession” states Matt Mahoney, EVP of Sale and Marketing for Racami. “Xplor is a great organization and we are thrilled to be a part of this special community.”

Those interested in learning more about the Xplor Elite Sponsorship Program should contact Skip Henk, at Xplor HQ, directly at +1-813-949-6170 or email him at skip@xplor.org.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

About Racami
From data management to proofing, from print production to digital implementation and everything in between. We have what it takes to help Customer Communications Management (CCM) professionals like you deliver exceptional customer experiences quickly and affordably.

Our platform, Alchem-e™, and our software products coupled with our services enable full visibility into your operational environments by connecting disparate technologies, systems and processes. As a result, print providers, service bureaus and marketing agencies can collaborate more efficiently, make better use of their resources, and leverage data like never before. Visit www.racami.com for more information.

GhostDraft Joins Xplor International as a Silver Elite Association Sponsor

Lutz, FL – March 2, 2021 – Xplor International, the worldwide electronic document systems association, today announced that GhostDraft has become a 2021 Silver Elite Association Sponsor.

GhostDraft’s cloud-native customer communications and digital experience suite is designed for insurance. They offer a true SaaS solution, integrating with industry-leading core system vendors, delivering insurance-focused services, and continuously innovating.

Xplor’s Elite Association Sponsor program, launched in 2006, supports year-round educational programming to Xplor members and the industry as a whole. In addition, the program provides funding for the Xplor Member Scholarship program launched in 2011, providing university scholarships for Xplor members and their immediate families.

“We are excited and grateful for GhostDraft’s support and we look forward to working with them,” says Skip Henk, Xplor President/CEO.  “Their suite of products designed for the insurance industry will certainly resonate with a large sector of the Xplor audience.”

“We are thrilled to become part of the Xplor community,” says Angie Winn, VP of Business Development and Alliances. “In today’s digital world, insurance and insurance customers are changing faster than ever. We look forward to supporting Xplor’s mission to educate insurers and enhance organizational and member success.”

Those interested in learning more about the Xplor Elite Sponsorship Program should contact Skip Henk, at Xplor HQ, directly at +1-813-949-6170 or email him at skip@xplor.org.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

About GhostDraft
GhostDraft’s cloud-native customer communications and digital experience suite is designed for insurance. At GhostDraft we put the success of our customers first, offering a true SaaS solution, integrating with industry-leading core system vendors, delivering insurance-focused services, and continuously innovating.

For over three decades, insurance carriers have used GhostDraft to streamline the creation, delivery, and management of personalized, omni-channel communications. GhostDraft integrates into your business to create better experiences, greater efficiency, more agility, and reduced compliance risk.

Discover what you can achieve with GhostDraft: ghostdraft.com

Gimbel & Associates Joins Xplor International as a Major Sponsor

Longtime Xplor member and supporter becomes a Platinum Elite Sponsor and Diamond Conference Sponsor

Lutz, FL — January 12, 2021: Xplor International, the worldwide electronic document systems association, today announced that longtime member and supporter Gimbel & Associates has joined Xplor as a Platinum Elite Sponsor and Diamond Conference Sponsor.

Gimbel & Associates works with domestic and international clients to help them achieve their business goals by leveraging the power of print and digital technologies. The company offers customized professional solutions on sales, marketing, and workflow strategies to organizations that produce print and digital applications to their customers.

“Gimbel & Associates has been an active supporter of Xplor’s programs for many years,” says Roger P. Gimbel, EDP, President of Gimbel & Associates.  “As a member of the Xplor community and a leading consulting company in the graphic communications industry, we look forward to supporting Xplor’s focus on business development and knowledge sharing.”

As part of their sponsorship Gimbel & Associates will play a prominent role in the annual Xplor conference as a Diamond event sponsor, sponsoring the opening awards ceremony, the keynote speaker, the education tracks, and the beverage breaks.

The Xplor Elite Sponsor program, launched in 2006, supports year-round educational programming to Xplor members and the industry as a whole. The program also provides funding for the Xplor Member Scholarship program which launched in 2010, providing university scholarships for Xplor members and their immediate families.

“The printing business is always changing. Learning about new technologies, trends, and best practices is essential for print industry companies and individuals. We wanted to support Xplor’s ongoing educational programs in addition to the annual conference,” said Mr. Gimbel.

“Gimbel & Associates has been a longtime member and Xplor supporter, contributing content to our annual conference as well as providing input to the association in general,” says Skip Henk, Xplor’s President and CEO. “Their three-year commitment as an Elite Sponsor exemplifies their ongoing commitment to not only the Xplor community, but the industry as a whole.”

Those interested in learning more about the Xplor Elite Sponsorship Program should contact Skip Henk, at Xplor HQ, directly at +1-813-949-6170 or email him at skip@xplor.org.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

About Gimbel & Associates
Gimbel & Associates is an international management consulting firm working to ignite business growth through digital technologies. As an independent company, they offer clients customized consulting services to achieve their sales and marketing goals. With an extensive background in print services, print production, digital, marketing communications, database management, training, and direct marketing, Gimbel & Associates helps their clients accomplish their growth and efficiency goals.

 

An Interview with Harvey Gross on upcoming Customer Communications Virtual Summit

By: Skip Henk, President and CEO of Xplor International

Xplor Elite sponsor and longtime supporter Crawford Technologies is hosting a virtual customer communications summit on May 6th outlining strategies for staying in touch with your customers.

I had the opportunity to speak with Harvey Gross, Vice President of Products for Crawford to learn a bit more on their decision to put on the event and what people can expect.


Skip: Harvey, what is Crawford’s purpose in putting on the Customer Communications Virtual Summit?

Harvey: Well Skip, in a nutshell – we kind of missed getting together with our colleagues in the industry ad hearing about the new things that everyone has been working on.

Skip: This whole virtual world is coming to the forefront, on a lighter note, what should one wear to this event?

Harvey: This is a really important question given the current environment we are all living in right now. Let me share the good news – what you wear is totally up to you! Be as comfy as you want! You don’t have to wear a suit and tie, a name badge and what’s even more important – there’s no need to worry about social distancing, so you don’t have to wear a mask. That is unless you have a really cool mask that you like to wear around your home or office.

Skip: What is the Customer Communications Virtual Summit and why should you attend?

Harvey: Another good question. While many of the industry events you were planning to attend this spring and summer have either been cancelled or postponed, it doesn’t mean that you have to miss out on gaining the insights from recognized industry experts, customers and enterprise leaders about the technologies and best practices that can help organizations grow and thrive. And to be quite honest, we here at Crawford Technologies miss having the opportunity to share these experiences with you and we know our colleagues do as well. But we didn’t want this to be just be another invitation to a webinar.

We decided that the best way to get everyone together would be to host a full day, complimentary Customer Communications Virtual Summit where our industry experts can share their knowledge and experiences related to improving customer experience, understanding and achieving regulatory compliance and optimizing customer communications across 3 tracks – Output Management, eDelivery and Document Accessibility. With 30 sessions focused on thought leadership, case studies, user experiences and collaboration opportunities, the Virtual Summit is more than just another webinar – it is an ideal and timely opportunity to easily stay on top of the latest industry trends and topics.

Skip: Who will be speaking?

Harvey: We are thrilled to have an amazing lineup of the most respected customer communications industry experts and enterprise leaders for this event. Our Keynote speaker, Matt Swain, managing director and practice lead at Broadridge Communications and Customer Experience (CX) Consulting, will share his perspective on the future of communications relative to business priorities and customer preferences in the wake of COVID-19 and how some temporary measures are likely to morph into new norms for communications in the future. Attendees will also have the opportunity to hear from Kaspar

Roos, founder and CEO of Aspire Customer Communications Services; Gina Ferrara, senior analyst at Madison Advisors; Pat McGrew, managing director of The McGrew Group; Laney Feingold, lawyer and writer at the Law Offices of Lainey Feingold; and Pina D’Intino, founder of Aequum Global Access.

Our customers will also be sharing their insights and strategies for optimizing customer communications including John Slaney from Content Critical Solutions, Kathy Lovell from Regions Bank, Birkir Gunnarssen from Truist and Ken Schmidt from Ameritas. And you will also hear from our partners – BlueCrest, Canon, BCC Software, Nuxeo, Delphax Solutions, enChoice, Microsoft, Pitney Bowes Software, Deque, AO Docs and Open Access Technologies.

Skip: Any closing remarks?

Harvey: Make sure to check out the agenda and register for this exciting industry event. And if you need another reason to attend? You definitely won’t have tired, aching, blistered feet at the end of the day.

Register today and I hope to “see” you at our first Customer Communications Virtual Summit on May 6th.


Until next interview! Take care.

skip_Henk_Photo_2011

 

Skip Henk, EDP
President/CEO
Xplor International