Title: PANEL – Is There Such a Thing as the Perfect Customer Experience?
Track: The Customer Experience
Date/Time: Tuesday April 5th – 3:00pm to 3:50pm
Room: Bonaire 7
Moderator: Scott Baker
Panelists: Micah Byrd, Patrick Kehoe, Jerry Lazarus, David Stabel
Every company wants happy customers but is it possible to put together the perfect set of interactions that consistently exceed the needs and expectations of a customer? We talk about multi- and omni-channel communications, but is that what the customer is looking for? Our panel of experts will discuss optimizing the customer experience, what worked and what did not, the impact it has had on their organization and how far we need to go.