Title: The 5 P’s of Customer Experience and How It Can Help You Grow Your Business
Track: The Customer Experience
Date/Time: Tuesday April 5th – 3:00pm to 3:50pm
Room: Bonaire 1
Presenter: Chris Echevarria
As consumers we are well aware of the companies that provide such an amazing Customer Experience (CX) that customers pre-buy, buy sight-unseen, and will pay more for the product than that of a competitor. How can you create this kind of engagement and loyalty from your customers? How can implementing CX help you grow your business? By addressing the five key P’s to Customer Experience with the guidance of a step-by-step guide, you can begin your CX journey and measure the results.
This session will provide a “how to” guide with step-by-step instructions to start the Customer Experience journey inside your organization. From the smallest personal details that will differentiate your business from that of your competition, to the metrics that validate the efforts, followed by the opportunity for continuous improvement, this session will break down the must do’s, the nice-to-have’s, and ultimately the Best In Class practices that will help you grow your business.