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Xplor Announces 2021 Technology and Application of the Year Award Winners

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Recipients to be recognized at XPLOR21 in St. Pete Beach on November 16th

Lutz, FL — October 21, 2021 – Xplor International, the worldwide electronic document systems association, today announced the recipients of its 2021 Technology and Application of the Year Awards. The awards will be presented at a ceremony Tuesday, November 16, 2021, during the XPLOR21 event at the TradeWinds Island Grand Resort in St. Pete Beach, Florida.

Tweet this: @opentext has won the #XPLOR21 Technology of the Year Award and Pink Elephant Productions @colorkarma / Massachusetts Commission for the Blind has won the Application of the Year! Honorable Mentions include: @CrawfordTechInc @Racami1 @Quadient and CSG https://bit.ly/3m20ZAX

Application of the Year Award:

The Application of the Year Award is presented to an individual, a company or an organization to recognize outstanding achievement in the imaginative application of current technology and/or unique implementation of existing document and communication systems. This award is open to members and non-members alike.

Xplor will award two honorable mentions in addition to the 2021 winner.

  • The winner of the 2021 Xplor Application of the Year is Massachusetts Commission for the Blind and Pink Elephant Productions for their implementation of “The Quest for Independence.” This “Pre-Employment Transition Guidebook” utilizes multichannel and multi-media application technology using a graphic novel format, for visually impaired individuals between the ages of 14-21 years of age.
  • An Honorable Mention is being awarded to Quadient for their InspireXpress, an application of technology that shifted over 25,000 legacy CCM templates to their customers’ Inspire platform by applying Artificial Intelligence (AI,) Machine Learning (ML,) and Natural Language Processing (NLP) technology to the cumbersome process of migrating legacy CCM applications to a new platform.
  • A second Honorable Mention is being awarded to CSG for the “CSG Experiences Practice” a dynamic approach that leverages holistic data analysis to create tangible insights allowing companies to better know their customer and deliver exceptional experiences. Through CSG’s customer engagement platform, companies can identify and tap into individual customer voices to discover the values, pains, and needs of the customer

Technology of the Year Award:

The Technology of the Year Award honors an individual, company or organization that has conceived and developed an original concept leading to a significant advancement in the industry.  This can be a new program, product, or technology that notably enhances the capabilities of document and communication systems. This award is open to members and non-members alike.

Like the Application of the Year award, Xplor will present two honorable mentions, in addition to the winner of the award.

  • The winner of the 2021 Xplor Technology of the Year is OpenText for their “OpenText Exstream for Salesforce,” a document generation tool with which Salesforce users can combine business data that is maintained in Salesforce with the capabilities of the OpenText Exstream platform, which allows the mapping of Salesforce standard and custom objects to available templates using information from the Salesforce system in business documents processed by Exstream.
  • An Honorable Mention is being awarded to Crawford Technologies for “PRO DocNow,” an engine for document manipulation enhancing already composed documents with color, logos, graphics, and more, to enabling production optimization by adding barcodes, generating postal sorting logic, and mining documents for index creation.
  • A second Honorable Mention is being awarded to Racami for “Pay+,” which recognizes each person’s document within a print job and stores those documents securely and executes workflows that send communications based on their preferences, payment history, demographics, and lifestyle. Initial notifications are via email to let people know that their bills are ready to pay. Additional communications workflows are prebuilt and triggered at different points in the payment lifecycle.

“We once again had a wide array of submissions this year making the decision by the Awards Committee difficult,” said Skip Henk, EDP, President and CEO of Xplor International.  “I would like to congratulate all of our 2021 award recipients and also thank all of those who took the time to apply for an award.”

Xplor International will also be announcing the recipients of additional awards at XPLOR21 on Tuesday, November 16, 2021, during the awards ceremony.

For more information regarding XPLOR21, or to access the registration site, please visit https://cvent.me/gRg97O. Questions should be directed to Register@xplor.org or +1-813-949-6170 between the hours of 9:00 AM and 5:00 PM (ET), Monday through Friday. Vendors interested in being a sponsor or exhibitor can contact Xplor HQ, at +1-813-949-6170 or via email at sales@xplor.org.

About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision-makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

An Interview with Harvey Gross on upcoming Customer Communications Virtual Summit

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By: Skip Henk, President and CEO of Xplor International

Xplor Elite sponsor and longtime supporter Crawford Technologies is hosting a virtual customer communications summit on May 6th outlining strategies for staying in touch with your customers.

I had the opportunity to speak with Harvey Gross, Vice President of Products for Crawford to learn a bit more on their decision to put on the event and what people can expect.

Skip: Harvey, what is Crawford’s purpose in putting on the Customer Communications Virtual Summit?

Harvey: Well Skip, in a nutshell – we kind of missed getting together with our colleagues in the industry ad hearing about the new things that everyone has been working on.

Skip: This whole virtual world is coming to the forefront, on a lighter note, what should one wear to this event?

Harvey: This is a really important question given the current environment we are all living in right now. Let me share the good news – what you wear is totally up to you! Be as comfy as you want! You don’t have to wear a suit and tie, a name badge and what’s even more important – there’s no need to worry about social distancing, so you don’t have to wear a mask. That is unless you have a really cool mask that you like to wear around your home or office.

Skip: What is the Customer Communications Virtual Summit and why should you attend?

Harvey: Another good question. While many of the industry events you were planning to attend this spring and summer have either been cancelled or postponed, it doesn’t mean that you have to miss out on gaining the insights from recognized industry experts, customers and enterprise leaders about the technologies and best practices that can help organizations grow and thrive. And to be quite honest, we here at Crawford Technologies miss having the opportunity to share these experiences with you and we know our colleagues do as well. But we didn’t want this to be just be another invitation to a webinar.

We decided that the best way to get everyone together would be to host a full day, complimentary Customer Communications Virtual Summit where our industry experts can share their knowledge and experiences related to improving customer experience, understanding and achieving regulatory compliance and optimizing customer communications across 3 tracks – Output Management, eDelivery and Document Accessibility. With 30 sessions focused on thought leadership, case studies, user experiences and collaboration opportunities, the Virtual Summit is more than just another webinar – it is an ideal and timely opportunity to easily stay on top of the latest industry trends and topics.

Skip: Who will be speaking?

Harvey: We are thrilled to have an amazing lineup of the most respected customer communications industry experts and enterprise leaders for this event. Our Keynote speaker, Matt Swain, managing director and practice lead at Broadridge Communications and Customer Experience (CX) Consulting, will share his perspective on the future of communications relative to business priorities and customer preferences in the wake of COVID-19 and how some temporary measures are likely to morph into new norms for communications in the future. Attendees will also have the opportunity to hear from Kaspar

Roos, founder and CEO of Aspire Customer Communications Services; Gina Ferrara, senior analyst at Madison Advisors; Pat McGrew, managing director of The McGrew Group; Laney Feingold, lawyer and writer at the Law Offices of Lainey Feingold; and Pina D’Intino, founder of Aequum Global Access.

Our customers will also be sharing their insights and strategies for optimizing customer communications including John Slaney from Content Critical Solutions, Kathy Lovell from Regions Bank, Birkir Gunnarssen from Truist and Ken Schmidt from Ameritas. And you will also hear from our partners – BlueCrest, Canon, BCC Software, Nuxeo, Delphax Solutions, enChoice, Microsoft, Pitney Bowes Software, Deque, AO Docs and Open Access Technologies.

Skip: Any closing remarks?

Harvey: Make sure to check out the agenda and register for this exciting industry event. And if you need another reason to attend? You definitely won’t have tired, aching, blistered feet at the end of the day.

Register today and I hope to “see” you at our first Customer Communications Virtual Summit on May 6th.

Until next interview! Take care.

skip_Henk_Photo_2011

 

Skip Henk, EDP
President/CEO
Xplor International

Xplor Announces 2020 Application and Technology of the Year Award Winners

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Recipients to be recognized at XPLOR20 in St. Pete Beach on April 14th

Lutz, FL — March 11, 2020 – Xplor International, the worldwide electronic document systems association, today announced the recipients of its 2020 Technology and Application of the Year Awards. The awards will be presented at a ceremony Tuesday, April 14, during the XPLOR20 event in St. Petersburg, Florida.

Application of the Year Award:

The Application of the Year Award is presented to an individual, company or organization to recognize outstanding achievement in the imaginative application of current technology and/or unique implementation of existing document and communication systems.

Xplor will award two honorable mentions in addition to the 2020 winner.

  • The winner of the 2020 Xplor Application of the Year Award is NEPS, a Taylor Company, for Empowering Customers with Simplified Self-Service Solutions by implementing their award winning NSite Platform with the Editor self-service UI and utilizing their Clear Communications practice, driven by the LUNATM  The Simplified Self-Service Solutions empowered their customers’ non-technical employees to create and manage their customer communications and maintain ownership of their business. The Clear analysis and transformation services drove an improved look and feel, the use of plain language and significantly reduced the number of working templates, optimizing internal delivery from months to weeks while converting a large percentage of customer applications from paper to digital. 
  • An Honorable Mention is being awarded to AFP Habitat and BlueRush for their implementation of IndiVideo platform. AFP Habitat observed a 65% increase in account openings and contributions from viewers who watched the IndiVideo versus customers that did not watch. 70% of the viewers watched 100% of the video, fully engaging with the experience and 90% of consumers reported increased satisfaction and better understanding of their pension statement.
  • A second Honorable Mention is being awarded to Content Critical Solutions, Inc. and Crawford Technologies, Inc. for their implementation and integration of PRO Conductor. The implementation has facilitated total control over production at CCS’s three plants enabling major efficiency improvements reducing costs significantly. The improved document integrity has allowed CCS to meet its Six Sigma standards, and a 200% reduction in their key metric job rejection rate.

Technology of the Year Award:

The Technology of the Year Award honors an individual, company or organization that has conceived and developed an original concept leading to a significant advancement in the industry.  This can be a new program, product or technology that notably enhances the capabilities of document and communication systems.

Like the Application of the Year award, Xplor will present two honorable mentions, in addition to the winner of the award.

  • The winner of the 2020 Xplor Technology of the Year is being awarded to Crawford Technologies for their GoMobile product. Launched in 2019 GoMobile creates and delivers customer communications in an HTML5 format from any PDF file, creating responsive, mobile-ready communications without requiring changes to upstream document composition or archiving workflows.
  • An Honorable Mention is being awarded to CommonLook for their CommonLook PDF, a premier tool for testing, remediation and certification of documents for accessibility compliance whose benefits include validation against Section 508, WCAG 2.0, PDF/UA 1.0 and HHS standards as well as a host of other features.
  • A second Honorable Mention is being awarded to Compart for their DocBridge Impress product. DocBridge Impress reduces costs and time, allowing for a steady distribution across all channels, leading to an uninterrupted user experience. The platform allows seamless integration of new and emerging channels that can be scaled to any size and allows future digital channels to be integrated as needed.

“The 2020 awards were very difficult for our judges who had to pare down the submissions to only three award recipients in each category,” said Skip Henk, EDP, President and CEO of Xplor International. “A big congratulations to all of our 2020 award recipients; I look forward to seeing all the recipients at XPLOR20.”

For more information regarding XPLOR20, or to access the registration site, please visit www.xplor.org/XPLOR20. Questions should be directed to events@xplor.org or +1-813-949-6170. Vendors interested in being a sponsor or exhibitor can contact Xplor HQ, at +1-813-949-6170 or via email at sales@xplor.org.

About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Ricoh USA Joins Crawford Technologies in Sponsoring Xploration Tour in Omaha

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Lutz, FL – October 2, 2019 – Xplor International today announced that Ricoh USA has joined Crawford Technologies in sponsoring the Xploration Tour stop in Omaha on October 15, 2019. The event will be hosted by Fiserv. Attendees can register at www.xplor.org/tour. 

Courtesy of our sponsors, the one-day event located at the University of Nebraska Omaha Scott Campus, boasts a continental breakfast, educational sessions, a lunch, and networking. 

The 2019 Xploration Tours focus on the best practices and technologies that drive Customer Communications. Each of the five city programs feature speakers who will share their experiences and expertise in creating effective and efficient communications.

The Omaha event will kick off with Kemal Carr, President of Madison Advisors, as he talks about the PSP state of the market. This session will provide attendees with an understanding of how to approach the complex process of creating and implementing a document print and mail outsourcing strategy that accounts for their unique needs. Attendees will also learn how to measure the success of a strategy.

Additionally, we will hear sessions from the USPS and Fiserv, as well as from our event sponsors Crawford Technologies and Ricoh USA before wrapping up with a panel of the day’s presenters.

“We are excited for Ricoh USA to be joining us in Omaha for this Tour stop,” says Skip Henk, President/CEO of Xplor International. “We look forward to seeing everyone at this event, so a big thank you goes out to Ricoh USA and Crawford Technologies for allowing us to offer the event at no charge.”

For more information about the Xploration Tour, or for your complimentary registration, visit www.xplor.org/tour.

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web based events and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Next Stop for the Xploration Tour is Omaha on October 15th

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Lutz, FL – September 12, 2019 – Xplor International today announced the next Xploration Tour stop is October 15, 2019 in Omaha, Nebraska. The event will be hosted by Fiserv and is sponsored by Crawford Technologies. Attendees can register at www.xplor.org/tour. 

The 2019 Xploration Tours focus on the best practices and technologies that drive Customer Communications. Each of the five city programs feature speakers who will share their experiences and expertise in creating effective and efficient communications.

The Omaha event will feature Xplor’s President & CEO, Skip Henk, as he presents CCM and the Customer Experience, which will focus on current CCM trends, the attributes of a meaningful customer experience and the impact it can have on an organization.

Additional sessions include presentations from Crawford Technologies and Fiserv before wrapping up with a panel discussion of the day’s speakers.  The event includes a continental breakfast and lunch.

“Once again, we are able to offer the opportunity to attend at no charge, courtesy of our sponsor Crawford Technologies,” says Skip Henk, President/CEO of Xplor International. “We look forward to seeing everyone in Omaha, so be sure to use promo code CRAWFORD when registering.”

For more information about the Xploration Tour, or for your complimentary registration, visit www.xplor.org/tour.

About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web based events and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Xplor at Print 19 Panelists Announced

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“Driving Your CCM Success with Workflow and Inkjet Technologies”

Lutz, FL— September 9, 2019: Xplor International today announced the panelists for their complimentary keynote breakfast panel that will take place on October 4, 2019 from 7:30am to 10am CDT in room N426abc. Print 19 is October 3 – October 5, 2019 at McCormick Place North in Chicago, IL.  Attendees can register for the complimentary breakfast panel here: http://www.cvent.com/d/6yq440.

This breakfast session is presented at no charge, thanks to our sponsors BlueCrest, Canon Solutions America, Crawford Technologies and Quadient. Space will be limited to the first 200 people who register.

The event’s moderator is Gina Ferrara, Senior Analyst from Madison Advisors, and panelists include:

  • Steve Coburn, Director, Production Print Product Management, BlueCrest
  • Ernie Crawford, M-EDP, CEO/President, Crawford Technologies
  • Avi Greenfield, EDP, Senior Director of Product Management, Quadient
  • Kevin Roman, Manager, Software Solutions Group, Canon Solutions America

“We are very excited to be a part of the Print 19 show once again and look forward to a great discussion on workflow and inkjet technologies,” says Skip Henk, President/CEO of Xplor International. “I’d like to also thank BlueCrest, Canon Solutions America, Crawford Technologies and Quadient sponsoring this event and all of their continued support!”

Questions and requests for additional information can be directed to Xplor Headquarters via phone at +1-813-949-6170 or via email at events@xplor.org.

About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

 

Xplor at Print 19 Keynote Breakfast Panel Now Open for Registration

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“Driving Your CCM Success with Workflow and Inkjet Technologies”

Lutz, FL— August 30, 2019: Xplor International today announced that registration is now open for a complimentary keynote breakfast panel during the Print 19 event. The panel will take place on October 4, 2019 from 8:30am to 10am CDT with breakfast from 7:30am to 8:30am. Print 19 is October 3 – October 5, 2019 at McCormick Place North in Chicago, IL.  Attendees can register for the complimentary breakfast panel here: http://www.cvent.com/d/6yq440.

This breakfast session is presented at no charge, thanks to sponsors BlueCrest, Canon Solutions America, Crawford Technologies and Quadient. Space will be limited to the first 200 people who register.

Continuing and building on the discussion from the 2018 event, this panel covers how companies are under increased pressure to address market opportunities, satisfy customer preferences and address constantly changing legislation through the use of technology.

Effective implementation of workflow processes and the use of expanding inkjet capabilities can reduce costs, increase operational efficiency and provide more effective communications.

Join the Xplor at PRINT 19 panel as industry analyst, Gina Ferrara, shares her perspective on the industry and engages our vendor participants as they share their thoughts on where the industry is, what the future holds and how these technologies have brought success to their customers.

When:  October 4, 2019
Where: McCormick Place North, Chicago, IL – N426abc
Time: 7:30 AM-10:00 AM CDT
Registration Fee:   Complimentary (Registration Required)

Questions and requests for additional information can be directed to Xplor Headquarters via phone at +1-813-949-6170 or via email at info@xplor.org.

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

The 2019 Xploration Tour to hit Toronto on July 17th

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Lutz, FL – May 20, 2019 – Xplor International, today announced the Xploration Tour will return to Toronto on July 17, 2019 after a very successful single-day event last year. The event will this time be held at the City of Toronto Archives. Registration is set to open June 1st.  

The Xploration Tour in Toronto is sponsored by Crawford Technologies. Two additional sponsorships for this event are still available.

The 2019 Xploration Tours will focus on the best practices and technologies that drive Customer Communications. Each of the four city programs will feature speakers who will share their experiences and expertise in creating effective and efficient communications.

The event will begin with an industry overview which will provide a baseline for the event, focusing on the current state of the industry. Additional sessions will focus on best practices and technologies, as speakers share their thoughts on why CCM is important, how companies can get started, and implementing a CCM strategy. The Xploration Tour will finally wrap up with a panel of the day’s speakers. After the Toronto event is complete, there will be a tour of the city archives building. The event includes lunch, courtesy of the event sponsors.

“CCM is no longer an option. Companies that are not looking at it are behind curve”, says Skip Henk, President/CEO of Xplor International, “Whether a company already has or is looking to implement and/or enhance their CCM strategy, this one-day event will provide insight and direction.”

Additional cities for the 2019 Xploration Tour include:

  • Dallas – September 5th, hosted by Broadridge Financial
  • Omaha – October 15th, hosted by FDR
  • Minneapolis – November (Date TBD), hosted by Taylor Communications

Each city will include 4-5 educational sessions, including an industry overview, as well a lunch. Some cities will offer facility tours. Programming may vary slightly between cities. Xplor members attend for free, and there is a nominal fee for non-members.

For more information about the Xploration Tour, visit www.xplor.org/tour.

For information on becoming an Xploration Tour sponsor for Toronto, or any of the other posted cities, please contact sales@xplor.org or +1-813-949-6170.

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:

Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Crawford Technologies Expands Support of Xplor International

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Lutz, FL – October 26, 2018 – Xplor International, the worldwide electronic document systems association, today announced that Crawford Technologies has renewed their Elite Sponsorship and upgraded to a Gold Sponsorship through 2019.

The Xplor Elite Sponsor program, launched in 2006, supports year-round educational programming to Xplor members and the industry as a whole. The program also provides funding for the Xplor Member Scholarship program launched in 2011, providing university scholarships for Xplor members and their immediate families.

“The Xplor organization brings together valuable business and technical expertise for anyone involved in the creation, management and delivery of customer communications, and we’re pleased to support them as an elite sponsor.” says Ernie Crawford, M-EDP, CEO and President of Crawford Technologies.

“Crawford Technologies has been part of the Elite sponsor program for the last seven years.” says Skip Henk, Xplor’s President and CEO. “Their ongoing support shows their commitment to both the association and the industry as a whole. The Elite sponsorship program allows Xplor to deliver year round programming as well as fund the next generation of industry professionals through the Xplor University Scholarship program.”

Those interested in learning more about the Xplor Elite Sponsorship Program should contact Lou Brandow, Director of Sales, at Lou@xplor.org or +1-352-246-5298. You can also contact Xplor HQ directly at +1-813-949-6170.

About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

The Xploration Tour is coming to Toronto on October 24th in Conjunction with Xplor Canada’s Fall Meet-up

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First Canadian stop will dive into the latest trends and best practices in Customer Communication Management

Lutz, FL – September 27, 2018 – Xplor International, today announced the Xploration Tour will make its first-ever stop in Canada on October 24, 2018. The event will be held at the Woodbine Racetrack in Toronto, ON and front-end Xplor Canada’s Fall Meet-up. Attendees can register here: http://www.cvent.com/d/mgq1yb

Attendees will have the choice to attend the Xploration Tour Toronto from 11am to 5:30pm, Xplor Canada’s Fall Meet-up from 4:30 to 9pm, or both. The one hour overlap will feature a panel session moderated by Pat McGrew of Keypoint Intelligence and attendees of both events are welcome.

The Xploration Tour Toronto is co-sponsored by Crawford Technologies and Messagepoint. Crawford Technologies is also sponsoring Canada’s Fall Meet-up.

The 2018 Xploration Tour, from 11am to 5:30pm, will delve into the latest trends and best practices in Customer Communications. CCM is no longer an option and is playing a more integral role in the Customer Experience.

The event will begin with a session presented by Keypoint Intelligence, who will share their latest research, which will then be followed by lunch. Two additional sessions will focus on industry trends as speakers share their thoughts on why CCM is important, how companies can get started, and what the best practices are when implementing a CCM strategy. The Xploration Tour will finally wrap up with a panel moderated by Pat McGrew.

As the Xploration Tour wraps up, Xplor Canada will begin their fall meet-up from 4:30pm to 9pm. Xplor International has invited all of the fall meet-up attendees to attend their closing session in which Pat McGrew of Keypoint Intelligence will be moderating a panel that sums up the day’s findings. Following this session, Xplor Canada will begin dinner and networking before watching the horse races!

“CCM is no longer an option. Companies that are not looking at it are behind curve”, says Skip Henk, President/CEO of Xplor International, “Whether a company already has or is looking to implement and/or enhance their CCM strategy, this one-day event will provide insight and direction.”

For more information about the Xploration Tour, visit the Toronto Tour website.

For information on becoming a future Xploration Tour sponsor, please contact Lou Brandow, Director of Sales, at Lou@xplor.org  or +1-352-246-5298.

About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org