Posts

Xplor President talks to Crawford Technologies President, Ernie Crawford

/in , /by

Interviewed by Skip Henk, EDP, President and CEO of Xplor International

I have had the pleasure of watching Crawford Technologies over the years becoming a leading provider of customer communications solutions. Their latest solution, SmartSetup, was recognized at the 2023 Xplor CCM Summit with the Technology of the Year award.

Founded in 1995, Crawford Technologies has grown to become a renowned provider of solutions for enterprise communications processing (ECP). Ernie Crawford, Founder, President & CEO of Crawford Technologies, shares his thoughts about ECP and the need to process customer communications for smartphones and tablets.

Skip – What is enterprise communications processing and how is it different than customer communication management?

Ernie – Enterprise communications processing (ECP) is a comprehensive approach to giving enterprises the tools they need to manage and deliver all forms of business communications to their customers, across various channels like email, print, mobile apps and more. It streamlines and automates the entire communication workflow, from composition through post-composition, postal automation, job combining and assembly to delivery and tracking. 

ECP has become very popular because most organizations have multiple CCM platforms and composition software, and it is very costly and inefficient to get them all to provide multi-channel and omni-channel capabilities that are consistent with each other—if that is even possible. It is highly desirable to have a single point of control and that is where ECP comes in.

ECP helps organizations improve their customer experience with consistent on-target, timely communications through their customers’ preferred channels.  At the same time, we see organizations benefit from reduced operational costs by eliminating redundant and manual tasks. This translates into tremendous cost savings that enable the money to be used to improve other areas of the business, such as accessibility.

On the other hand, CCM focuses on the composition of customer communications, involving tasks like planning communication strategies, designing compelling content and adhering to branding guidelines. It’s essentially the creative hub where the communication materials take shape, addressing the customer’s journey and information needs.

Skip – What’s the challenge with using PDFs for electronic delivery?

Ernie – PDFs were created in the 1990s to provide a standard format for sharing documents electronically between computer systems. Today, nearly 80% of consumers prefer reading emails, newsletters and other forms of corporate communications on their smartphones or tablets. Combined with 92% of internet users accessing the internet using a mobile phone, that means there has been a dramatic shift from consumers using computers to smartphones to read news, check email, respond to text messages, communicate on social media, access corporate portals, shop for goods and services and browse the web. This shift, or mobile revolution, makes it a requirement for organizations to make sure that all their customer-facing communications are optimized for mobile devices. As an ECP company, Crawford Technologies ensures that we provide the tools and capabilities for organizations to make that happen. The beauty of doing that in ECP is that we can be made aware of when a user is on a mobile device and provide that format dynamically.

Skip – OK, what format should our readers be using for electronic customer communications?

Ernie – Composing customer communications and formatting them into AFP or PDF is still a regulatory requirement for many organizations in order to match the printed documents. They are a document of record for record retention. Therefore, AFP and PDF are not going away.

We have embraced the concept of processing print files and transforming them into responsive HTML for mobile device communications, without altering the original document in any way.  A good example is a customer of ours which is a very large financial institution. Our software converts their print-ready transactional customer communication documents into responsive HTML for mobile devices. It is done in real time when a customer requests to view their statement from their smartphone.

Skip – Why not compose customer communications in HTML?

Ernie – You could invest in composing customer communications in an HTML format, but that would result in maintaining and storing a print and HTML version of the communication. This approach will increase your labor, storage and operational costs when corporate mandates are to reduce costs and be more efficient. For example, one of our customers estimated that it would cost them in excess of $20 million to generate, maintain and store two communications with the same data.

Skip – Good point.  Any closing thoughts for our readers?

Ernie – Enterprise communications processing is a versatile technology that can be used to improve customer communications in a variety of ways. We provide some of the best, cutting-edge technologies in the industry. If you are looking for a way to streamline your communication processes, deliver communications for smartphones and tablets and reduce costs, then our ECP solutions are a good option to consider.

The future of electronic customer communications is undeniably mobile. Organizations must recognize this shift in consumer behavior and adapt their strategies accordingly. Embracing responsive HTML for electronic communications is not just an option—it’s a necessity for staying relevant in a rapidly changing digital landscape. It’s time for organizations to leave behind the constraints of PDFs, embrace responsive HTML and usher in a new era of mobile customer communications.

Skip – Thank you, Ernie, for taking the time and sharing your thoughts. Best wishes to you and the Crawford family for a happy holiday season.

To learn more about making your customer communications mobile-ready, register for the upcoming webinar, Mobile Revolution: Enhancing Customer Engagement with Responsive HTML, hosted by Crawford Technologies on December 7 at 1 p.m. ET. It will include tips and tricks to transform PDFs into responsive HTML and show how it can be done using Crawford Technologies’ enterprise communications processing software.

Until next interview! Take care.

skip_Henk_Photo_2011

 

Skip Henk, EDP
President/CEO
Xplor International

2023 Technology and Application of the Year Award Winners Announced

/in , /by

Recipients to be recognized at the 2023 Xplor CCM Summit in Orlando on November 14th

 

Lutz, FL — October 12, 2023 – Xplor International, the worldwide electronic document systems association, today announced the recipients of its 2023 Technology and Application of the Year Awards. The awards will be presented at a ceremony Tuesday, November 14, 2023, during the CCM Summit event at the Rosen Centre hotel in Orlando, Florida.

Application of the Year Award:

The Application of the Year Award is presented to an individual, a company or an organization to recognize outstanding achievement in the imaginative application of current technology and/or unique implementation of existing document and communication systems. This award is open to members and non-members alike.

Xplor will award one honorable mention in addition to the 2023 winner.

  • The winner of the 2023 Xplor Application of the Year is Solimar Systems, Inc. & Mayo Clinic. Mayo Clinic dynamically creates personalized patient booklets, in both print and electronic formats, delivering critical information that improves the patient experience and the quality of time with nurses.

    The Automated workflow eliminated the need for manual booklet kitting, packaging and mailing allowing nurses more time to spend with patients. The system-generated packets ensure current material versioning and customization for each patient. The new automated workflow freed up many hours and eliminated pre-printed materials.

  • An Honorable Mention is being awarded to Papyrus Software for its innovative Papyrus DocuFlow solution for rapid digitization of forms, documents and processes. The Papyrus DocuFlow makes it easy to migrate and design forms for digital and replaces emails and manual processes with automated workflows and case management. The DocuFlow wizard automatically converts PDF interactive forms into Web forms, accelerating digital transformation and enabling businesses to offer products and services to any customer on any device to complete and digitally sign.

Technology of the Year Award:

The Technology of the Year Award honors an individual, company or organization that has conceived and developed an original concept leading to a significant advancement in the industry.  This can be a new program, product, or technology that notably enhances the capabilities of document and communication systems. This award is open to members and non-members alike.

This year, Xplor will present two honorable mentions, in addition to the winner of the award.

  • The winner of the 2023 Xplor Technology of the Year is Crawford Technologies’ SmartSetup. This product is an efficient, no-code software solution that simplifies the indexing process for document onboarding and application migration projects. By leveraging SmartSetup’s capabilities, businesses can significantly increase productivity, eliminate errors, simplify complex projects, and enhance overall operational efficiency.
  • An Honorable Mention is being awarded to Smart Communications for SmartIQTM. Forms automation software from SmartIQTM allows organizations to modernize any form process—guiding internal stakeholders and end-users through an automated digital experience that will reduce abandonment rates and inaccurate data, accelerate end-to-end processing time, create highly secure processes that protect customer data and empower business users across the enterprise.
  • A second Honorable Mention is being awarded to Messagepoint for their Intelligent Content Hub. This leverages proprietary AI through the Messagepoint Advanced Rationalization and Content Intelligence Engine (MARCIE) which acts as an intelligent assistant to accelerate the ingestion, migration, consolidation, and optimization of content. These capabilities were a groundbreaking industry first within the CCM industry and are available in Messagepoint, Rationalizer, and an API-based content intelligence service known as Semantex.

“As always the nominations were impressive and the Awards Committee found their task of selecting winners for each award to be challenging,” says Skip Henk, EDP, President and CEO of Xplor International. “Congratulations to our 2023 award recipients and thank you to all who took the time to submit a nomination. I encourage you to visit the Xplor website for more information and if you are going to be at the 2023 Xplor CCM Summit, stop by and say hello to our winners.”

Xplor International will also be announcing the recipients of additional awards during the 2023 CCM Summit on Tuesday, November 14, 2023, during the awards ceremony.

For more information regarding the event, or to access the registration site, please visit xplor.org/2023ccmsummit. Questions should be directed to Register@xplor.org or +1-813-949-6170 between the hours of 9:00 AM and 5:00 PM (ET), Monday through Friday. Vendors interested in being a sponsor or exhibitor can contact Xplor HQ, at +1-813-949-6170 or via email at sales@xplor.org.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Florida, with active membership across the globe.

Further information is available at www.xplor.org.

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Sponsors Announced for Xplor Breakfast Panel at PRINTING United

/in , /by

Lutz, FL – October 5, 2023 – Xplor International, the worldwide electronic document systems association, today announced the sponsors for their complimentary breakfast panel during the PRINTING United event in Atlanta, GA.

Sponsors include Crawford Technologies, Quadient, and Solimar Systems.

The breakfast panel will be co-moderated by industry experts Pat McGrew, M-EDP and Ryan McAbee and is titled ”Efficient Workflows Make Your Press Run Faster.” This panel will explore the ways printers waste money with outdated workflows and it begins with how you create the print files and continues through every task. Panelists will be answering the hard questions about how they help printers save money.

The event will take place October 19th from 7:30-9:30am and will include a complimentary full breakfast, a brief industry overview and a panel discussion.

“I’d like to thank Crawford Technologies, Quadient, and Solimar Systems for their support of this event,” says Skip Henk, Xplor’s President and CEO. ”Their participation allows us to put on a high-quality panel while providing a relaxing networking opportunity over breakfast.”

For more information or to register for the event visit: go.xplor.org/printingunited

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Florida, with active membership across the globe.

Further information is available at www.xplor.org.

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Xplor Announces 2021 Technology and Application of the Year Award Winners

/in , /by

Recipients to be recognized at XPLOR21 in St. Pete Beach on November 16th

Lutz, FL — October 21, 2021 – Xplor International, the worldwide electronic document systems association, today announced the recipients of its 2021 Technology and Application of the Year Awards. The awards will be presented at a ceremony Tuesday, November 16, 2021, during the XPLOR21 event at the TradeWinds Island Grand Resort in St. Pete Beach, Florida.

Tweet this: @opentext has won the #XPLOR21 Technology of the Year Award and Pink Elephant Productions @colorkarma / Massachusetts Commission for the Blind has won the Application of the Year! Honorable Mentions include: @CrawfordTechInc @Racami1 @Quadient and CSG http://bit.ly/3m20ZAX

Application of the Year Award:

The Application of the Year Award is presented to an individual, a company or an organization to recognize outstanding achievement in the imaginative application of current technology and/or unique implementation of existing document and communication systems. This award is open to members and non-members alike.

Xplor will award two honorable mentions in addition to the 2021 winner.

  • The winner of the 2021 Xplor Application of the Year is Massachusetts Commission for the Blind and Pink Elephant Productions for their implementation of “The Quest for Independence.” This “Pre-Employment Transition Guidebook” utilizes multichannel and multi-media application technology using a graphic novel format, for visually impaired individuals between the ages of 14-21 years of age.
  • An Honorable Mention is being awarded to Quadient for their InspireXpress, an application of technology that shifted over 25,000 legacy CCM templates to their customers’ Inspire platform by applying Artificial Intelligence (AI,) Machine Learning (ML,) and Natural Language Processing (NLP) technology to the cumbersome process of migrating legacy CCM applications to a new platform.
  • A second Honorable Mention is being awarded to CSG for the “CSG Experiences Practice” a dynamic approach that leverages holistic data analysis to create tangible insights allowing companies to better know their customer and deliver exceptional experiences. Through CSG’s customer engagement platform, companies can identify and tap into individual customer voices to discover the values, pains, and needs of the customer

Technology of the Year Award:

The Technology of the Year Award honors an individual, company or organization that has conceived and developed an original concept leading to a significant advancement in the industry.  This can be a new program, product, or technology that notably enhances the capabilities of document and communication systems. This award is open to members and non-members alike.

Like the Application of the Year award, Xplor will present two honorable mentions, in addition to the winner of the award.

  • The winner of the 2021 Xplor Technology of the Year is OpenText for their “OpenText Exstream for Salesforce,” a document generation tool with which Salesforce users can combine business data that is maintained in Salesforce with the capabilities of the OpenText Exstream platform, which allows the mapping of Salesforce standard and custom objects to available templates using information from the Salesforce system in business documents processed by Exstream.
  • An Honorable Mention is being awarded to Crawford Technologies for “PRO DocNow,” an engine for document manipulation enhancing already composed documents with color, logos, graphics, and more, to enabling production optimization by adding barcodes, generating postal sorting logic, and mining documents for index creation.
  • A second Honorable Mention is being awarded to Racami for “Pay+,” which recognizes each person’s document within a print job and stores those documents securely and executes workflows that send communications based on their preferences, payment history, demographics, and lifestyle. Initial notifications are via email to let people know that their bills are ready to pay. Additional communications workflows are prebuilt and triggered at different points in the payment lifecycle.

“We once again had a wide array of submissions this year making the decision by the Awards Committee difficult,” said Skip Henk, EDP, President and CEO of Xplor International.  “I would like to congratulate all of our 2021 award recipients and also thank all of those who took the time to apply for an award.”

Xplor International will also be announcing the recipients of additional awards at XPLOR21 on Tuesday, November 16, 2021, during the awards ceremony.

For more information regarding XPLOR21, or to access the registration site, please visit http://cvent.me/gRg97O. Questions should be directed to Register@xplor.org or +1-813-949-6170 between the hours of 9:00 AM and 5:00 PM (ET), Monday through Friday. Vendors interested in being a sponsor or exhibitor can contact Xplor HQ, at +1-813-949-6170 or via email at sales@xplor.org.

About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision-makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

An Interview with Harvey Gross on upcoming Customer Communications Virtual Summit

/in , /by

By: Skip Henk, President and CEO of Xplor International

Xplor Elite sponsor and longtime supporter Crawford Technologies is hosting a virtual customer communications summit on May 6th outlining strategies for staying in touch with your customers.

I had the opportunity to speak with Harvey Gross, Vice President of Products for Crawford to learn a bit more on their decision to put on the event and what people can expect.

Skip: Harvey, what is Crawford’s purpose in putting on the Customer Communications Virtual Summit?

Harvey: Well Skip, in a nutshell – we kind of missed getting together with our colleagues in the industry ad hearing about the new things that everyone has been working on.

Skip: This whole virtual world is coming to the forefront, on a lighter note, what should one wear to this event?

Harvey: This is a really important question given the current environment we are all living in right now. Let me share the good news – what you wear is totally up to you! Be as comfy as you want! You don’t have to wear a suit and tie, a name badge and what’s even more important – there’s no need to worry about social distancing, so you don’t have to wear a mask. That is unless you have a really cool mask that you like to wear around your home or office.

Skip: What is the Customer Communications Virtual Summit and why should you attend?

Harvey: Another good question. While many of the industry events you were planning to attend this spring and summer have either been cancelled or postponed, it doesn’t mean that you have to miss out on gaining the insights from recognized industry experts, customers and enterprise leaders about the technologies and best practices that can help organizations grow and thrive. And to be quite honest, we here at Crawford Technologies miss having the opportunity to share these experiences with you and we know our colleagues do as well. But we didn’t want this to be just be another invitation to a webinar.

We decided that the best way to get everyone together would be to host a full day, complimentary Customer Communications Virtual Summit where our industry experts can share their knowledge and experiences related to improving customer experience, understanding and achieving regulatory compliance and optimizing customer communications across 3 tracks – Output Management, eDelivery and Document Accessibility. With 30 sessions focused on thought leadership, case studies, user experiences and collaboration opportunities, the Virtual Summit is more than just another webinar – it is an ideal and timely opportunity to easily stay on top of the latest industry trends and topics.

Skip: Who will be speaking?

Harvey: We are thrilled to have an amazing lineup of the most respected customer communications industry experts and enterprise leaders for this event. Our Keynote speaker, Matt Swain, managing director and practice lead at Broadridge Communications and Customer Experience (CX) Consulting, will share his perspective on the future of communications relative to business priorities and customer preferences in the wake of COVID-19 and how some temporary measures are likely to morph into new norms for communications in the future. Attendees will also have the opportunity to hear from Kaspar

Roos, founder and CEO of Aspire Customer Communications Services; Gina Ferrara, senior analyst at Madison Advisors; Pat McGrew, managing director of The McGrew Group; Laney Feingold, lawyer and writer at the Law Offices of Lainey Feingold; and Pina D’Intino, founder of Aequum Global Access.

Our customers will also be sharing their insights and strategies for optimizing customer communications including John Slaney from Content Critical Solutions, Kathy Lovell from Regions Bank, Birkir Gunnarssen from Truist and Ken Schmidt from Ameritas. And you will also hear from our partners – BlueCrest, Canon, BCC Software, Nuxeo, Delphax Solutions, enChoice, Microsoft, Pitney Bowes Software, Deque, AO Docs and Open Access Technologies.

Skip: Any closing remarks?

Harvey: Make sure to check out the agenda and register for this exciting industry event. And if you need another reason to attend? You definitely won’t have tired, aching, blistered feet at the end of the day.

Register today and I hope to “see” you at our first Customer Communications Virtual Summit on May 6th.

Until next interview! Take care.

skip_Henk_Photo_2011

 

Skip Henk, EDP
President/CEO
Xplor International

Xplor Announces 2020 Application and Technology of the Year Award Winners

/in , /by

Recipients to be recognized at XPLOR20 in St. Pete Beach on April 14th

Lutz, FL — March 11, 2020 – Xplor International, the worldwide electronic document systems association, today announced the recipients of its 2020 Technology and Application of the Year Awards. The awards will be presented at a ceremony Tuesday, April 14, during the XPLOR20 event in St. Petersburg, Florida.

Application of the Year Award:

The Application of the Year Award is presented to an individual, company or organization to recognize outstanding achievement in the imaginative application of current technology and/or unique implementation of existing document and communication systems.

Xplor will award two honorable mentions in addition to the 2020 winner.

  • The winner of the 2020 Xplor Application of the Year Award is NEPS, a Taylor Company, for Empowering Customers with Simplified Self-Service Solutions by implementing their award winning NSite Platform with the Editor self-service UI and utilizing their Clear Communications practice, driven by the LUNATM  The Simplified Self-Service Solutions empowered their customers’ non-technical employees to create and manage their customer communications and maintain ownership of their business. The Clear analysis and transformation services drove an improved look and feel, the use of plain language and significantly reduced the number of working templates, optimizing internal delivery from months to weeks while converting a large percentage of customer applications from paper to digital. 
  • An Honorable Mention is being awarded to AFP Habitat and BlueRush for their implementation of IndiVideo platform. AFP Habitat observed a 65% increase in account openings and contributions from viewers who watched the IndiVideo versus customers that did not watch. 70% of the viewers watched 100% of the video, fully engaging with the experience and 90% of consumers reported increased satisfaction and better understanding of their pension statement.
  • A second Honorable Mention is being awarded to Content Critical Solutions, Inc. and Crawford Technologies, Inc. for their implementation and integration of PRO Conductor. The implementation has facilitated total control over production at CCS’s three plants enabling major efficiency improvements reducing costs significantly. The improved document integrity has allowed CCS to meet its Six Sigma standards, and a 200% reduction in their key metric job rejection rate.

Technology of the Year Award:

The Technology of the Year Award honors an individual, company or organization that has conceived and developed an original concept leading to a significant advancement in the industry.  This can be a new program, product or technology that notably enhances the capabilities of document and communication systems.

Like the Application of the Year award, Xplor will present two honorable mentions, in addition to the winner of the award.

  • The winner of the 2020 Xplor Technology of the Year is being awarded to Crawford Technologies for their GoMobile product. Launched in 2019 GoMobile creates and delivers customer communications in an HTML5 format from any PDF file, creating responsive, mobile-ready communications without requiring changes to upstream document composition or archiving workflows.
  • An Honorable Mention is being awarded to CommonLook for their CommonLook PDF, a premier tool for testing, remediation and certification of documents for accessibility compliance whose benefits include validation against Section 508, WCAG 2.0, PDF/UA 1.0 and HHS standards as well as a host of other features.
  • A second Honorable Mention is being awarded to Compart for their DocBridge Impress product. DocBridge Impress reduces costs and time, allowing for a steady distribution across all channels, leading to an uninterrupted user experience. The platform allows seamless integration of new and emerging channels that can be scaled to any size and allows future digital channels to be integrated as needed.

“The 2020 awards were very difficult for our judges who had to pare down the submissions to only three award recipients in each category,” said Skip Henk, EDP, President and CEO of Xplor International. “A big congratulations to all of our 2020 award recipients; I look forward to seeing all the recipients at XPLOR20.”

For more information regarding XPLOR20, or to access the registration site, please visit www.xplor.org/XPLOR20. Questions should be directed to events@xplor.org or +1-813-949-6170. Vendors interested in being a sponsor or exhibitor can contact Xplor HQ, at +1-813-949-6170 or via email at sales@xplor.org.

About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Ricoh USA Joins Crawford Technologies in Sponsoring Xploration Tour in Omaha

/in , /by

Lutz, FL – October 2, 2019 – Xplor International today announced that Ricoh USA has joined Crawford Technologies in sponsoring the Xploration Tour stop in Omaha on October 15, 2019. The event will be hosted by Fiserv. Attendees can register at www.xplor.org/tour. 

Courtesy of our sponsors, the one-day event located at the University of Nebraska Omaha Scott Campus, boasts a continental breakfast, educational sessions, a lunch, and networking. 

The 2019 Xploration Tours focus on the best practices and technologies that drive Customer Communications. Each of the five city programs feature speakers who will share their experiences and expertise in creating effective and efficient communications.

The Omaha event will kick off with Kemal Carr, President of Madison Advisors, as he talks about the PSP state of the market. This session will provide attendees with an understanding of how to approach the complex process of creating and implementing a document print and mail outsourcing strategy that accounts for their unique needs. Attendees will also learn how to measure the success of a strategy.

Additionally, we will hear sessions from the USPS and Fiserv, as well as from our event sponsors Crawford Technologies and Ricoh USA before wrapping up with a panel of the day’s presenters.

“We are excited for Ricoh USA to be joining us in Omaha for this Tour stop,” says Skip Henk, President/CEO of Xplor International. “We look forward to seeing everyone at this event, so a big thank you goes out to Ricoh USA and Crawford Technologies for allowing us to offer the event at no charge.”

For more information about the Xploration Tour, or for your complimentary registration, visit www.xplor.org/tour.

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web based events and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Next Stop for the Xploration Tour is Omaha on October 15th

/in , /by

Lutz, FL – September 12, 2019 – Xplor International today announced the next Xploration Tour stop is October 15, 2019 in Omaha, Nebraska. The event will be hosted by Fiserv and is sponsored by Crawford Technologies. Attendees can register at www.xplor.org/tour. 

The 2019 Xploration Tours focus on the best practices and technologies that drive Customer Communications. Each of the five city programs feature speakers who will share their experiences and expertise in creating effective and efficient communications.

The Omaha event will feature Xplor’s President & CEO, Skip Henk, as he presents CCM and the Customer Experience, which will focus on current CCM trends, the attributes of a meaningful customer experience and the impact it can have on an organization.

Additional sessions include presentations from Crawford Technologies and Fiserv before wrapping up with a panel discussion of the day’s speakers.  The event includes a continental breakfast and lunch.

“Once again, we are able to offer the opportunity to attend at no charge, courtesy of our sponsor Crawford Technologies,” says Skip Henk, President/CEO of Xplor International. “We look forward to seeing everyone in Omaha, so be sure to use promo code CRAWFORD when registering.”

For more information about the Xploration Tour, or for your complimentary registration, visit www.xplor.org/tour.

About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web based events and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Xplor at Print 19 Panelists Announced

/in , /by

“Driving Your CCM Success with Workflow and Inkjet Technologies”

Lutz, FL— September 9, 2019: Xplor International today announced the panelists for their complimentary keynote breakfast panel that will take place on October 4, 2019 from 7:30am to 10am CDT in room N426abc. Print 19 is October 3 – October 5, 2019 at McCormick Place North in Chicago, IL.  Attendees can register for the complimentary breakfast panel here: http://www.cvent.com/d/6yq440.

This breakfast session is presented at no charge, thanks to our sponsors BlueCrest, Canon Solutions America, Crawford Technologies and Quadient. Space will be limited to the first 200 people who register.

The event’s moderator is Gina Ferrara, Senior Analyst from Madison Advisors, and panelists include:

  • Steve Coburn, Director, Production Print Product Management, BlueCrest
  • Ernie Crawford, M-EDP, CEO/President, Crawford Technologies
  • Avi Greenfield, EDP, Senior Director of Product Management, Quadient
  • Kevin Roman, Manager, Software Solutions Group, Canon Solutions America

“We are very excited to be a part of the Print 19 show once again and look forward to a great discussion on workflow and inkjet technologies,” says Skip Henk, President/CEO of Xplor International. “I’d like to also thank BlueCrest, Canon Solutions America, Crawford Technologies and Quadient sponsoring this event and all of their continued support!”

Questions and requests for additional information can be directed to Xplor Headquarters via phone at +1-813-949-6170 or via email at events@xplor.org.

About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

 

Xplor at Print 19 Keynote Breakfast Panel Now Open for Registration

/in , /by
“Driving Your CCM Success with Workflow and Inkjet Technologies”

Lutz, FL— August 30, 2019: Xplor International today announced that registration is now open for a complimentary keynote breakfast panel during the Print 19 event. The panel will take place on October 4, 2019 from 8:30am to 10am CDT with breakfast from 7:30am to 8:30am. Print 19 is October 3 – October 5, 2019 at McCormick Place North in Chicago, IL.  Attendees can register for the complimentary breakfast panel here: http://www.cvent.com/d/6yq440.

This breakfast session is presented at no charge, thanks to sponsors BlueCrest, Canon Solutions America, Crawford Technologies and Quadient. Space will be limited to the first 200 people who register.

Continuing and building on the discussion from the 2018 event, this panel covers how companies are under increased pressure to address market opportunities, satisfy customer preferences and address constantly changing legislation through the use of technology.

Effective implementation of workflow processes and the use of expanding inkjet capabilities can reduce costs, increase operational efficiency and provide more effective communications.

Join the Xplor at PRINT 19 panel as industry analyst, Gina Ferrara, shares her perspective on the industry and engages our vendor participants as they share their thoughts on where the industry is, what the future holds and how these technologies have brought success to their customers.

When:  October 4, 2019
Where: McCormick Place North, Chicago, IL – N426abc
Time: 7:30 AM-10:00 AM CDT
Registration Fee:   Complimentary (Registration Required)

Questions and requests for additional information can be directed to Xplor Headquarters via phone at +1-813-949-6170 or via email at info@xplor.org.

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org