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2023 Xplor Industry Award Nominations Now Open

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Recognitions to include Application, Technology, as well as Lifetime Achievement Awards

Lutz, FL — August 2, 2023: Xplor International today issued their annual call for nominations to be presented at their Annual event, the 2023 Xplor CCM Summit, November 14-16 at the Rosen Centre Hotel in Orlando, Florida. The deadline for nominations is September 15, 2023. For more information on the annual Xplor awards, or to nominate a company or individual, please visit go.xplor.org/2023awards.

Application of the Year Award
The Application of the Year Award is presented to an individual, a company or an organization to recognize outstanding achievement in the imaginative application of current technology and/or unique implementation of existing document and communication systems. This award is open to members and non-members.

Technology of the Year Award
The Technology of the Year Award honors an individual, company or organization that has conceived and developed an original concept leading to a significant advancement in the industry. This can be a new program, product or technology that notably enhances the capabilities of document and communication systems. This award is open to members and non-members.

Lifetime Achievement Award
Established in 2007, this award is given to an individual whose efforts and contributions have significantly changed the course and development of the digital document and customer communications industry. This award is open to members and non-members.

Xplorer of the Year
For over 20 years, Xplor International has honored an individual who has made outstanding contributions to the association. The Xplorer of the Year honors significant service to the association, dedication to the Xplor mission, and notable achievement promoting the interest of the electronic document systems industry.  Only current members of Xplor International, who are not on the Association Board of Directors, are eligible.

For more information regarding the 2023 Xplor CCM Summit, or to register, visit go.xplor.org/23summit. Questions should be directed to register@xplor.org or +1-813-949-6170.

Vendors interested in being an exhibitor or sponsor should contact sales@xplor.org or +1-813-949-6171.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Florida, with active membership across the globe.

Further information is available at www.xplor.org.

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Xplor International Announces 2023 Conference Dates

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November 14-16, 2023 in Orlando, Florida

Lutz, FL — April 4, 2023:  Xplor International, the worldwide electronic document systems association, today announced their annual conference, the 2023 Xplor CCM Summit will take place November 14-16, 2023 in Orlando, Florida at the Rosen Centre Hotel.

Tweet this: @Xplor_Int announces “The 2023 Xplor CCM Summit” will take place November 14-16, 2023 in Orlando, FL #XPLORSUMMIT #CCMSUMMIT http://tinyurl.com/4k2tvs63

“We are happy to be at the Rosen Centre Hotel this November,” says Skip Henk, Xplor President/CEO.  “The venue along with our new format will focus on relevant topics and provide more opportunity for quality time to connect with colleagues and vendors.”

The two-and-a-half-day event brings together end users, analysts, consultants, industry experts, and vendors dedicated to the education, evolution, and success of the CCM industry. The event will include:

  • An Engaging Keynote Fireside Chat
  • Rapid-Fire General Session Exhibitor Introductions
  • 18 Educational Sessions (2 Tracks: Business & Technical)
  • 3 Rounds of Birds of a Feather Discussions
  • 4 General Session Panels
  • 20 Leading-Edge Exhibitors
  • Daily Networking (including lunches and evening events)
  • Industry Awards

The 2023 Xplor CCM Summit website, as well as the Call for Presentations, will open in the coming weeks. Check out www.xplor.org for the latest and most up-to-date information.

Interested in speaking or exhibiting? Watch for our Call for Presentations announcement or email register@xplor.org to be notified once we are accepting applications. If you are interested in exhibiting, please email skip@xplor.org.

Questions should be directed to Xplor HQ via email at register@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Xplor International Media Contact:

Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Conference Agenda Populated for XPLOR22

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Sessions and speakers posted

Lutz, FL – July 12, 2022 – Xplor International today announced that the conference agenda for XPLOR22, being held September 13-25, 2022, in St. Pete Beach, Florida at the TradeWinds Island Grand Resort, is now live at http://cvent.me/r0M1w1.

Tweet this:  The #XPLOR22 agenda is now populated! Sessions/panels are now posted with topics, descriptions and presenters – Check out the 2022 @Xplor_Int annual event that you won’t want to miss! www.xplor.org/XPLOR22

“We researched the topics dominating our industry and selected the best content from this year’s Call for Presentations that will cover 20 areas of focus,” says Skip Henk, EDP, President and CEO of Xplor International. “The Education Committee did a great job putting together a strong agenda of topics that will provide attendees with the information they need to stay abreast of the latest industry trends.”

Conference tracks include Customer Engagement, Best Practices/Industry Trends, and Technology. Sessions include Accessibility, Design, PDF, Compliance, Omni-Channel, Customer Experience and much more. Presenters are a diverse group of end users, industry analysts, consultants, and vendor subject matter experts.

About XPLOR22: The two-and-a-half day event is a great value and features the perfect blend of educational sessions, panel discussions, general sessions, and networking events. Features include:

  • 40+ Educational Sessions & Panels
  • Leading-Edge Partners in the Vendor Forum
  • Evening Networking Events
  • Daily Lunches

Xplor is also providing 50 complimentary conference passes as part of their First Timers Program. For more details visit: http://www.cvent.com/d/qkqkb6

For more information regarding XPLOR22, or to register, visit www.xplor.org/XPLOR22. Questions should be directed to register@xplor.org or +1-813-949-6170.

Vendors interested in being an exhibitor or sponsor should contact sales@xplor.org or +1-813-949-6171.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry.  Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance.  Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Registration and Call for Presentations Websites Now Open for XPLOR22 Conference in St. Pete Beach, Florida

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Lutz, FL – April 26, 2022 – Xplor International has announced that the conference website and registration are now open for their annual conference. XPLOR22 will take place September 13-15, 2022 at the TradeWinds Island Grand in St. Pete Beach, Florida. Attendees can register here: http://cvent.me/wMz1ba

Tweet this: @Xplor_Int announces #XPLOR22 registration is open for the annual conference on September 13-15, 2022 which will be held at the TradeWinds Island Grand Resort (@TWResorts) in St. Pete Beach, FL http://cvent.me/wMz1ba.

The two-and-a-half-day conference will focus on Innovative Strategies to Transform the Customer Experience and brings together end users, analysts, consultants, industry experts and vendors who will share the latest best practices and trends in the customer communications industry.

Xplor events are known for great educational content and XPLOR22 will continue the tradition. The conference features a blend of general, panel and breakout sessions that address best practices, industry trends, strategies and processes driving the industry.

The 2022 Education Committee researched the topics that are dominating our industry. Their research coupled with Xplor surveys resulted in three tracks that will cover 20 areas of focus. Those tracks include Customer Engagement, Best Practices/Trends and Technology.

For more information regarding XPLOR22, or to access the registration site, please visit http://cvent.me/wMz1ba.

Interested in speaking? The Call for Presentations is open and you could qualify for a complimentary conference pass! Please visit http://cvent.me/d1XB3P.

Interested in exhibiting? Please email sales@xplor.org.

Questions should be directed to Xplor HQ via email at register@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Conference Agenda Populated for XPLOR21

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Sessions and speakers posted

Lutz, FL – August 26, 2021 – Xplor International today announced that their full educational agenda for XPLOR21, being held November 16-18, 2021 in St. Pete Beach, Florida at the TradeWinds Island Grand Resort, is now live at http://cvent.me/BQ1Py1.

Tweet this:  The #XPLOR21 agenda is now populated! All sessions/panels are now posted with topics, descriptions and presenters – Check out the 2021 @Xplor_Int annual event that you won’t want to miss! www.xplor.org/XPLOR21

“Our 2021 Education Committee has researched the topics that are dominating our industry and they have selected the very best content from this year’s Call for Presentations. Their research coupled with Xplor surveys resulted in three tracks that will cover 21 areas of focus,” says Skip Henk, EDP, President and CEO of Xplor International.

Those tracks include Industry Trends, Technology, and Engagement. Sessions include Accessibility, Analytics, Design, PDF, Inkjet, Compliance, Omni-Channel, Customer Experience and much more. Presenters are a diverse group of end users, industry analysts, consultants, and vendor subject matter experts.

About XPLOR21: Starting at $899 USD for a full-conference Platinum Passport, the two-and-a-half day event is the perfect blend of educational sessions, panel discussions, general sessions, and networking events. Features include:

  • 40+ Educational Sessions & Panels
  • Keynote Speaker
  • 24 Industry Partners in the Vendor Forum
  • Evening Networking Events
  • Daily Lunches

Xplor is also providing 50 complimentary conference passes as part of their First Timers Program. For more details visit: http://www.cvent.com/d/tjq6sh

If you have any questions, please contact Xplor Headquarters at +1-813-949-6170 or via email at register@xplor.org. For more information regarding XPLOR21, please visit www.xplor.org/XPLOR21. Vendors interested in being a sponsor or exhibitor can contact sales@xplor.org.

About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision-makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Shifting from CCM to CXM: What Does This Mean for Direct Marketing?

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Are you part of the transformation?

“Today’s rapidly changing technological landscape is also reshaping the market. Instant access to relevant information, personalized experiences on a preferred channel, and consistent communications in terms of style, branding, and tone-of-voice have become crucial elements of superior CX and all three of the primary dynamics behind CCM’s evolution share one thing in common: They are designed to enable business users to improve CX for the end consumer.”

Will Morgan wrote those words about the evolution of customer communications management (CCM) to customer experience management (CXM) in a 2020 What They Think series of articles.

We are increasingly CX led. Our customer outreach is increasingly CX focused.

How can the transactional printing industry embrace the CXM led revolution? And what is CCM’s role now?

The Meet Up is August 18, at 4pm.

✅ How has COVID changed Customer Experience and what is CCM’s value in the post-COVID world of CXM?

✅ What is the impact of direct marketing converging with CCM?

✅ Does leveraging direct marketing strategies within transactional business communications set the stage for privacy concerns?

We invite you to share your insights into how CCM and CXM and we share our own practical recommendations on providing the best possible customer experiences in transactional printing.

Subscribe to Xplor International updates.

TRANSPROMO Using Video: Deliver Marketing Messages and Increase Revenue with Personalized Video

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Why is video more important now than ever before? How can the transactional printing industry USE video?

Digital customer journeys have a key glaring gap; providing personalized education for each and every customer to help them progress with confidence in choosing their financial products. Using a combination of real-time interactivity, math and logic processing, and visual storytelling, customers can make better financial decisions at all points in the customer journey.

Essential customer communications, such as statements and bills, can be the most successful — and cost-effective — way to deliver marketing messages and increase revenue. You all know that.

But how many of your customers are including video to reach out to their audience? BlueRush based in Toronto and Montreal, is a leader in video marketing and customer communications, and leading the conversation at Xplor Canada’s July 2021 Virtual Meet Up on Thursday, July 22, at 4pm.

Join us, ask questions, and participate in the conversation – at this month’s Xplor Canada virtual meetup. We will discuss:

  • Leveraging video within customer communications
  • How to use highly personalized video
  • Best practices for using video to engage customers

And don’t forget to subscribe to Xplor for the latest in multi-channel client, member and customer communications.

Xplor International Announces Re-Scheduling of 2020 Event

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#XPLOR20 is rescheduled for Sept 17-19, 2020 in St. Pete Beach, FL

Lutz, FL — March 25, 2020: Xplor International, the worldwide electronic document systems association, today announced the re-scheduling of their 2020 annual conference. #XPLOR20 has been rescheduled for September 17-19, 2020 at the TradeWinds Island Grand in St. Pete Beach, Florida.

Tweet this: @Xplor_Int announces re-scheduling of #XPLOR20 to September 17-19th at the TradeWinds Island Grand Resort (@TWResorts) in St. Pete Beach, FL http://bit.ly/2yctJAN

Known as The Customer Communications Conference, the two-and-a-half day event brings together end-users, analysts, consultants, industry experts, and vendors who will share relevant topics, best practices and trends in the customer communications industry.

“We have been able to re-schedule the conference for later this year with the support of TradeWinds Island Grand Resort,” says Skip Henk, President/CEO of Xplor International.  “Everything will remain the same – great sessions, 24 great vendors, daily networking at a great location, just a different date.”

Xplor’s Conference is known for its educational sessions and networking. The 2020 event will continue that tradition.

Questions should be directed to Xplor HQ via email at events@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

XPLOR20 to Feature General Session Panel to Kick Off Second Day of Event

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Lutz, FL – February 11, 2020 – Xplor International has announced that XPLOR20 will feature a general session panel to kick off the day on Wednesday, April 15.  The session titled The Evolution: Reshaping the Customer Experience will feature five industry experts on customer experience.  XPLOR20 will take place April 14-16, 2020 at the TradeWinds Island Grand in St. Pete Beach, Florida. Attendees can register here: www.cvent.com/d/wyq4q8.

Hosted by industry marketer and Xplor International Association Board of Directors Vice Chair Joanne Gore, Founder of Joanne Gore Communications, this event involves four other industry experts including:

  • Brian Cox, Senior Director, RR Donnelley
  • Scott Draeger, M-EDP, VP of Customer Transformation, Quadient
  • Matt Swain, Managing Director & Practice Lead, Communications Consulting, Broadridge
  • Linda Woodward, VP Strategic Accounts, Hatteras Inc./FocusOne

This panel covers how customer experience has taken center stage over the last several years. Technologies such as Analytics, Augmented Reality (AR), Artificial Intelligence (AI), Internet of Things (IoT) and Robotic Process Automation (RPA)/Bots, just to name a few, are reshaping the ever-evolving interaction with consumers.

This event will answer questions such as how will these technologies create a better customer experience? What is the value proposition? Is the perfect customer experience achievable?

Our panel of experts will talk about the CX evolution, what it means for your company and how these technologies can enhance your company’s position and grow your bottom line.

“I am very excited to announce this special panel featuring such an all-star group of participants,” says Skip Henk, President and CEO of Xplor International. “The amount of knowledge about the customer experience that these individuals bring is sure to leave you with fresh ideas and something amazing to take away from the event.”

The panel takes place Wednesday, April 15th at 8:30 am ET.  For more information regarding XPLOR20 or to access the registration site, please visit www.xplor.org/XPLOR20. Questions should be directed to Xplor HQ via email at events@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

Vendors interested in exhibiting should contact sales@xplor.org or visit the exhibit site at www.cvent.com/d/9yqfx0.

About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Xploration Tour Philadelphia Expands Agenda

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Complimentary One-Day Event Features Five Speakers

Lutz, FL – October 23, 2019 – Xplor International today announced the expansion of the 2019 Xploration Tour agenda. The Philadelphia event will take place October 30th and will be hosted by NAPCO at their Media Center. The complimentary event is sponsored by Compart. Attendees can register at www.cvent.com/d/6yqy9l.

The event will feature continental breakfast, lunch and five educational sessions:

  • CCM and the Customer Experience – Skip Henk, President/CEO, Xplor International
  • Insurance Document Technology Update – Bill Sinn, Editor in Chief, Insurance Technology Association’s PRO Magazine
  • The API Economy – John Lynch, VP Technology, Compart
  • Records Management Regulations & Challenges – Mark Dameika, Enterprise Records Management Project Lead, Vanguard
  • Why a Modern CCM Platform is a Must-Have for a Digital Transformation Strategy – Angie Winn, VP, Technical Sales and Services, GhostDraft

“We are excited about our lineup of speakers and topics,” says Skip Henk, President/CEO of Xplor International. “This will be a day filled with great content, discussion and networking with peers! Once again want to thank NAPCO for hosting and Compart for sponsoring the event.”

For more information about the Xploration Tour, or for your complimentary registration, visit www.xplor.org/tour.

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. 

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org