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Call for Presentations Now Open for The 2023 Xplor CCM Summit

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Lutz, FL – May 11, 2023 – Xplor International has announced that the Call for Presentations is now open for their annual event, The Xplor CCM Summit. The application deadline is June 30, 2023.  The rebranded annual event will take place November 14-16, 2023 at the Rosen Centre Hotel in Orlando, Florida. Those interested in speaking can view more information here: http://cvent.me/rQPzQA

Tweet this: @Xplor_Int announces the 2023 #XplorCCMSummit has now opened the Call for Presentations for their annual event taking place November 14-16 in Orlando, FL http://cvent.me/rQPzQA

The two-and-a-half-day event brings together end users, analysts, consultants, industry experts, and vendors dedicated to the education, evolution, and success of the CCM industry. The event will include an engaging keynote fireside chat, 18 educational sessions, 3 rounds of birds of a feather discussions, 4 general session panels, daily networking, and more.

The 2023 Education Committee researched the topics that are dominating our industry and focused on two tracks: Business and Technology. Each track will offer sessions and discussions from beginner to intermediate, as well as sessions that anyone will enjoy.

The 2023 Xplor CCM Summit registration website will be released in the coming weeks, so visit www.xplor.org/2023ccmsummit for the latest and most up-to-date information about the event.

Interested in exhibiting? Please email sales@xplor.org.

Questions should be directed to Xplor HQ via email at register@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

About Xplor International
Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Quantre Solutions Joins Xplor International as a Silver Association Partner

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Lutz, FL – May 9, 2023 – Xplor International, the worldwide electronic document systems association, today announced that Quantre Solutions has expanded their support of Xplor International and become a 2023 Silver Association Partner.

Quantre Solutions offers consulting and services for enterprises and customer communications service providers. Quantre values providing independent advocacy for enterprise customers and supporting the industry’s top service providers’ client onboarding consulting for over 15 years. Quantre assists with service provider presales strategy consulting, modernizing enterprise customer communications management workflow solutions, enhancing customers’ digital experiences, and optimizing CCM operational costs.

“We have worked closely with Quantre Solutions for many years now,” says Skip Henk, Xplor’s president and CEO.  “Their support of the conference and other events has now expanded into a year-round partnership and I couldn’t be more excited to have them on board.”

The Xplor Association Partnership program, launched in 2006 as our Elite Sponsorship program, supports year-round educational programming to Xplor members and the industry as a whole. In addition, the program provides funding for the Xplor Member Scholarship program launched in 2010, providing university scholarships for Xplor members and their immediate family members.

Scott Mulkey, EDP, COO & Partner, Quantre Solutions, said, “Marking our 15th anniversary, Quantre Solutions is proud to strengthen our relationship with Xplor International. This partnership will enable us to work together towards our shared goals of education, collaboration, and knowledge-sharing within the customer communications industry. I believe in Xplor’s mission and know that as a community we can help advance the adoption of modern CCM & CXM strategies and technologies to serve our customers better.”

Those interested in learning more about the Xplor Association Partnership program should contact Skip Henk via email at skip@xplor.org or you can also contact us at +1-813-949-6170.

About Xplor International
Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6170
Chad@xplor.org

About Quantre Solutions

Quantre Solutions offers consulting and services for enterprises and customer communications service providers. Quantre values providing independent advocacy for enterprise customers and supporting the industry’s top service providers’ client onboarding consulting for over 15 years. Quantre assists with service provider presales strategy consulting, modernizing enterprise customer communications management workflow solutions, enhancing customers’ digital experiences, and optimizing CCM operational costs.

Quantre introduced CxStrategizer, a presale analysis tool for CCM/CXM service providers in 2023. This tool helps reduce implementation and migration timelines, enhances customer experiences, and accelerates the time-to-market. CxStrategizer supports the industry trend of accelerating client onboarding through workflow automation and self-service analysis tools. Quantre noticed a gap in the market and developed a tool that doesn’t compete with existing content and composition management solutions. Instead, it validates the best strategy for an enterprise’s communications before investing in the transformation and migration to the service provider.

Visit www.quantresolutions.com to learn about Quantre and our certified Xplor EDP professionals.

Quadient Upgrades Association Partnership to Gold

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Lutz, FL – April 25, 2023 – Xplor International, the worldwide electronic document systems association, today announced that Quadient has renewed their support of Xplor and upgraded to a Gold Association Partnership for 2023.

The Xplor Association Partnership program, launched in 2006 as our Elite Sponsorship program, supports year-round educational programming to Xplor members and the industry as a whole. In addition, the program provides funding for the Xplor Member Scholarship program launched in 2010, providing university scholarships for Xplor members and their immediate family members.

As part of the year-long partnership, Quadient will play a prominent role at the annual conference, the 2023 Xplor CCM Summit, as an exhibitor and will again sponsor of the annual Design Competition which supports the Xplor University chapters. In addition, Quadient is sponsoring the Summit mobile app and name badge lanyards.

“We thank Quadient for their ongoing support as an association partner,” says Skip Henk, Xplor President and CEO. “They have been here since the inception of the scholarship program in 2010 and their involvement continues to provide programming and scholarships to the Xplor community and the industry as a whole.”

Those interested in learning more about the Xplor Association Partnership program should contact Skip Henk via email at skip@xplor.org or you can also contact us at +1-813-949-6170.

For the most up-to-date information on Xplor events, including the 2023 CCM Summit, please visit www.xplor.org.

About Xplor International
Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6170
Chad@xplor.org

Xplor International Announces 2023 Conference Dates

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November 14-16, 2023 in Orlando, Florida

Lutz, FL — April 4, 2023:  Xplor International, the worldwide electronic document systems association, today announced their annual conference, the 2023 Xplor CCM Summit will take place November 14-16, 2023 in Orlando, Florida at the Rosen Centre Hotel.

Tweet this: @Xplor_Int announces “The 2023 Xplor CCM Summit” will take place November 14-16, 2023 in Orlando, FL #XPLORSUMMIT #CCMSUMMIT http://tinyurl.com/4k2tvs63

“We are happy to be at the Rosen Centre Hotel this November,” says Skip Henk, Xplor President/CEO.  “The venue along with our new format will focus on relevant topics and provide more opportunity for quality time to connect with colleagues and vendors.”

The two-and-a-half-day event brings together end users, analysts, consultants, industry experts, and vendors dedicated to the education, evolution, and success of the CCM industry. The event will include:

  • An Engaging Keynote Fireside Chat
  • Rapid-Fire General Session Exhibitor Introductions
  • 18 Educational Sessions (2 Tracks: Business & Technical)
  • 3 Rounds of Birds of a Feather Discussions
  • 4 General Session Panels
  • 20 Leading-Edge Exhibitors
  • Daily Networking (including lunches and evening events)
  • Industry Awards

The 2023 Xplor CCM Summit website, as well as the Call for Presentations, will open in the coming weeks. Check out www.xplor.org for the latest and most up-to-date information.

Interested in speaking or exhibiting? Watch for our Call for Presentations announcement or email register@xplor.org to be notified once we are accepting applications. If you are interested in exhibiting, please email skip@xplor.org.

Questions should be directed to Xplor HQ via email at register@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Xplor International Media Contact:

Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Xplor Announces Changes to Annual Conference

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Lutz, FL — March 21, 2023: Xplor International, the worldwide electronic document systems association, today announced major changes to their annual conference.

In addition to rebranding the event as the Xplor CCM Summit, changes to the format and content are designed to better promote the exchange of information and ideas, introduce different perspectives, and drive strategic conversations.

“Our new Conference Committee has reimagined our annual conference, focusing on targeted content and format changes including more general sessions, discussion groups and a new, simple breakout session format,” says Skip Henk, Xplor President/CEO.  “The changes will drive even more interaction and discussion, which is the goal of the event.”

The annual Xplor event historically brings together end users, analysts, consultants, industry experts, and vendors dedicated to the education, evolution, and success of the CCM industry. The two-and-a-half-day event will feature multiple keynotes and general session panels, two track options, five networking events, birds of a feather discussions and, of course, incomparable educational content.

The 2023 CCM Summit dates and location information are being finalized and will be announced soon. Check out www.xplor.org for the latest and most up-to-date information.

Questions should be directed to Xplor HQ via email at register@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry. Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance. Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Conference Agenda Populated for XPLOR22

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Sessions and speakers posted

Lutz, FL – July 12, 2022 – Xplor International today announced that the conference agenda for XPLOR22, being held September 13-25, 2022, in St. Pete Beach, Florida at the TradeWinds Island Grand Resort, is now live at http://cvent.me/r0M1w1.

Tweet this:  The #XPLOR22 agenda is now populated! Sessions/panels are now posted with topics, descriptions and presenters – Check out the 2022 @Xplor_Int annual event that you won’t want to miss! www.xplor.org/XPLOR22

“We researched the topics dominating our industry and selected the best content from this year’s Call for Presentations that will cover 20 areas of focus,” says Skip Henk, EDP, President and CEO of Xplor International. “The Education Committee did a great job putting together a strong agenda of topics that will provide attendees with the information they need to stay abreast of the latest industry trends.”

Conference tracks include Customer Engagement, Best Practices/Industry Trends, and Technology. Sessions include Accessibility, Design, PDF, Compliance, Omni-Channel, Customer Experience and much more. Presenters are a diverse group of end users, industry analysts, consultants, and vendor subject matter experts.

About XPLOR22: The two-and-a-half day event is a great value and features the perfect blend of educational sessions, panel discussions, general sessions, and networking events. Features include:

  • 40+ Educational Sessions & Panels
  • Leading-Edge Partners in the Vendor Forum
  • Evening Networking Events
  • Daily Lunches

Xplor is also providing 50 complimentary conference passes as part of their First Timers Program. For more details visit: http://www.cvent.com/d/qkqkb6

For more information regarding XPLOR22, or to register, visit www.xplor.org/XPLOR22. Questions should be directed to register@xplor.org or +1-813-949-6170.

Vendors interested in being an exhibitor or sponsor should contact sales@xplor.org or +1-813-949-6171.

About Xplor International

Xplor International is a not-for-profit association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry.  Our members design, produce, implement, deliver and manage high-volume, highly regulated and highly personalized communications across all channels and in all formats.

Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications.

We enhance organizational success and advance the careers of our members by providing research, analyst access, industry certification, professional development, and educator guidance.  Global members benefit from our in-person annual conference, virtual events, and networking opportunities.

Xplor International has its worldwide headquarters in Lutz, Florida, chapters in the US and Canada, and active membership across the globe.

Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

State of CX in 2022

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From culture to employee enablement to technologies, long-time Xplor member and sponsor Quadient is sharing the six trends that enterprises should examine for success in their new eBook, ‘State of CX in 2022’. 

Download this valuable guide to learn: 

  • Expert insights into the biggest trends in Customer Experience Management (CXM) and Customer Communications Management (CCM).  
  • Technologies driving differentiating CX. 
  • Necessary business investments to make to exceed in today’s CX standards. 
  • The cultural changes that you must adopt for success in a new CX age.  

 

Registration and Call for Presentations Websites Now Open for XPLOR22 Conference in St. Pete Beach, Florida

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Lutz, FL – April 26, 2022 – Xplor International has announced that the conference website and registration are now open for their annual conference. XPLOR22 will take place September 13-15, 2022 at the TradeWinds Island Grand in St. Pete Beach, Florida. Attendees can register here: http://cvent.me/wMz1ba

Tweet this: @Xplor_Int announces #XPLOR22 registration is open for the annual conference on September 13-15, 2022 which will be held at the TradeWinds Island Grand Resort (@TWResorts) in St. Pete Beach, FL http://cvent.me/wMz1ba.

The two-and-a-half-day conference will focus on Innovative Strategies to Transform the Customer Experience and brings together end users, analysts, consultants, industry experts and vendors who will share the latest best practices and trends in the customer communications industry.

Xplor events are known for great educational content and XPLOR22 will continue the tradition. The conference features a blend of general, panel and breakout sessions that address best practices, industry trends, strategies and processes driving the industry.

The 2022 Education Committee researched the topics that are dominating our industry. Their research coupled with Xplor surveys resulted in three tracks that will cover 20 areas of focus. Those tracks include Customer Engagement, Best Practices/Trends and Technology.

For more information regarding XPLOR22, or to access the registration site, please visit http://cvent.me/wMz1ba.

Interested in speaking? The Call for Presentations is open and you could qualify for a complimentary conference pass! Please visit http://cvent.me/d1XB3P.

Interested in exhibiting? Please email sales@xplor.org.

Questions should be directed to Xplor HQ via email at register@xplor.org or by phone at +1-813-949-6170, between the hours of 9:00 AM to 5:00 PM (ET), Monday through Friday.

About Xplor International

Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Conference Agenda Populated for XPLOR21

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Sessions and speakers posted

Lutz, FL – August 26, 2021 – Xplor International today announced that their full educational agenda for XPLOR21, being held November 16-18, 2021 in St. Pete Beach, Florida at the TradeWinds Island Grand Resort, is now live at http://cvent.me/BQ1Py1.

Tweet this:  The #XPLOR21 agenda is now populated! All sessions/panels are now posted with topics, descriptions and presenters – Check out the 2021 @Xplor_Int annual event that you won’t want to miss! www.xplor.org/XPLOR21

“Our 2021 Education Committee has researched the topics that are dominating our industry and they have selected the very best content from this year’s Call for Presentations. Their research coupled with Xplor surveys resulted in three tracks that will cover 21 areas of focus,” says Skip Henk, EDP, President and CEO of Xplor International.

Those tracks include Industry Trends, Technology, and Engagement. Sessions include Accessibility, Analytics, Design, PDF, Inkjet, Compliance, Omni-Channel, Customer Experience and much more. Presenters are a diverse group of end users, industry analysts, consultants, and vendor subject matter experts.

About XPLOR21: Starting at $899 USD for a full-conference Platinum Passport, the two-and-a-half day event is the perfect blend of educational sessions, panel discussions, general sessions, and networking events. Features include:

  • 40+ Educational Sessions & Panels
  • Keynote Speaker
  • 24 Industry Partners in the Vendor Forum
  • Evening Networking Events
  • Daily Lunches

Xplor is also providing 50 complimentary conference passes as part of their First Timers Program. For more details visit: http://www.cvent.com/d/tjq6sh

If you have any questions, please contact Xplor Headquarters at +1-813-949-6170 or via email at register@xplor.org. For more information regarding XPLOR21, please visit www.xplor.org/XPLOR21. Vendors interested in being a sponsor or exhibitor can contact sales@xplor.org.

About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision-makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Marketing Director
+1-813-949-6170
Chad@xplor.org

Shifting from CCM to CXM: What Does This Mean for Direct Marketing?

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Are you part of the transformation?

“Today’s rapidly changing technological landscape is also reshaping the market. Instant access to relevant information, personalized experiences on a preferred channel, and consistent communications in terms of style, branding, and tone-of-voice have become crucial elements of superior CX and all three of the primary dynamics behind CCM’s evolution share one thing in common: They are designed to enable business users to improve CX for the end consumer.”

Will Morgan wrote those words about the evolution of customer communications management (CCM) to customer experience management (CXM) in a 2020 What They Think series of articles.

We are increasingly CX led. Our customer outreach is increasingly CX focused.

How can the transactional printing industry embrace the CXM led revolution? And what is CCM’s role now?

The Meet Up is August 18, at 4pm.

✅ How has COVID changed Customer Experience and what is CCM’s value in the post-COVID world of CXM?

✅ What is the impact of direct marketing converging with CCM?

✅ Does leveraging direct marketing strategies within transactional business communications set the stage for privacy concerns?

We invite you to share your insights into how CCM and CXM and we share our own practical recommendations on providing the best possible customer experiences in transactional printing.

Subscribe to Xplor International updates.