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Highlights From Annual Customer Engagement Technologies Research

March 21, 2016 in /by

Title:   Highlights From Annual Customer Engagement Technologies Research Track:  Evolving Trends Date/Time:  Wednesday April 6th – 10:30am to 11:20am Room: Bonaire 1 Presenter: David Stabel New technology innovations are disrupting the traditional customer communications space forcing organizations to put the customer in the center of their customer communications strategy. This shift has major implications for CCM. InfoTrends continues to […]

PANEL – Can’t Sleep? You Must be an Executive!

March 21, 2016 in /by

Title:  PANEL – Can’t Sleep? You Must be an Executive! Track:  For Executive Eyes Only Date/Time:  Wednesday April 6th – 10:30am to 11:20am Room: Bonaire 7 Moderator: Paul Carman Panelists: Dan Adler,  Bill Contessa,  Goossen de Bruin,  Enrico Parodi Today’s executives are faced with a myriad of issues due to the internet, government regulation and technology. Data breaches and compliance requirements […]

Electronic Document (BOK): Archiving & Electronic Delivery to Web and Mobile

March 21, 2016 in /by

Title:   Electronic Document (BOK): Archiving & Electronic Delivery to Web and Mobile Track:  Fundamentals Date/Time:  Wednesday April 6th – 9:30am to 10:20am Room: Bonaire 5 Presenter: Bill Broddy, M-EDP As we move transaction documents from ‘print and physically deliver’ to ‘electronic presentation,’ we need to preserve all of the evidentiary aspects of the earlier environment. Does the delivered document’s […]

Crafting Your Personal Brand: Tips for Today’s Generation of Job Seekers

March 21, 2016 in /by

Title:  Crafting Your Personal Brand: Tips for Today’s Generation of Job Seekers  Track:  Career Development Date/Time:  Wednesday April 6th – 8:30am to 9:20am Room: Bonaire 6 Presenter: Joanne Gore Are you a recent graduate trying to get noticed? Are you an industry veteran seeking new opportunities? Are you considering a career shift? Regardless of your motivation, today’s generation of job […]

Electronic Document (BOK): Presentation Management

March 21, 2016 in /by

Title:  Electronic Document (BOK): Presentation Management  Track:  Fundamentals Date/Time:  Wednesday April 6th – 8:30am to 9:20am Room: Bonaire 5 Presenter: Bill Broddy, M-EDP Without workflow, you cannot accurately and securely produce transaction documents. It is critical that each document be tracked through the process, and that errors be immediately identified and remedied. This session will explain how print files, and […]

Generational Changes and Motivating Millennials

March 21, 2016 in /by

Title:  Generational Changes and Motivating Millennials Track:  For Executive Eyes Only Date/Time:  Wednesday April 6th – 8:30am to 9:20am Room: Bonaire 4 Presenter: Patrick Kehoe Learn how to better serve this important segment of your customer base to drive loyalty and revenue. This unique customer segment does not like delays or counterproductive processes so it is important to communicate with […]

Customer Engagement by Choice

March 21, 2016 in /by

Title:  Customer Engagement by Choice  Track:  Distribution Date/Time:  Wednesday April 6th – 8:30am to 9:20am Room: Bonaire 3 Presenter: Alderano Fileni,  Lois Ritarossi   Hear the success story of a Brazilian financial services client that evolved their print mail application with multi-channel and consumer choice options to drive customer engagement and cross sell opportunities. Collaboration between sales, marketing, technical and […]

So I Bought a Print Stream Compare Utility – Now What?

March 21, 2016 in /by

Title:  So I Bought a Print Stream Compare Utility – Now What? Track:  Systems Controls Date/Time:  Wednesday April 6th – 8:30am to 9:20am Room: Bonaire 2 Presenter: Ernie Crawford, M-EDP Achieving automated quality assurance testing is a challenge for many organizations. It’s not as simple as purchasing a print stream compare utility. You then need to create scripts, build test […]

Highlights from Annual State of the Transactional Communications Market Research

March 21, 2016 in /by

Title:   Highlights from Annual State of the Transactional Communications Market Research Track:  Evolving Trends Date/Time:  Wednesday April 6th – 8:30am to 9:20am Room: Bonaire 1 Presenter: Matt Swain, InfoTrends Businesses view “improving customer experience” as their top transactional communications delivery priority for this year. For some, this goes hand-in-hand with driving increased paperless adoption rates. For others, it means […]

PANEL – Are Great Marketing and Innovation Enough?

March 21, 2016 in /by

Title:   PANEL – Are Great Marketing and Innovation Enough?  Track:  The Customer Experience Date/Time:  Wednesday April 6th – 8:30am to 9:20am Room: Bonaire 7 Moderator:  Pat McGrew, M-EDP Panelists: Scott Baker,  Deborah Corn,  Kevin McPherson Peter Drucker once said, “Because the purpose of business is to create a customer, the business enterprise has two–and only two–basic functions: marketing and […]