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Taking the Mystery Out of Mergers & Acquisitions

Title:  Taking the Mystery Out of Mergers & Acquisitions Track:  For Executive Eyes Only Date/Time:  Tuesday April 5th – 3:00pm to 3:50pm Room: Bonaire 4 Presenter: Paul Carman With today’s continuing industry convergence, mergers and acquisitions (M&A) seem to be tools used by only the largest companies. This session will demystify the entire process, and show […]

Enhancing Your Customer Experience Through Customer Delivery Preference Management

Title:  Enhancing Your Customer Experience Through Customer Delivery Preference Management Track:  Distribution Date/Time:  Tuesday April 5th – 3:00pm to 3:50pm Room: Bonaire 3 Presenter: Wayne Delport We will begin with third party market research, showing the market trends with regards to customer transactional communications delivery. How to reduce costs of print and mail while improving your […]

The AFP Consortium and the Future of AFP: 2015 Status Report

Title:  The AFP Consortium and the Future of AFP: 2015 Status Report  Track:  All Things Data Date/Time:  Tuesday April 5th – 3:00pm to 3:50pm Room: Bonaire 2 Presenter: Howard Turetzky AFP Archive is the first AFP architecture to become an ISO standard! Find out about new function being incorporated into the AFP architecture. Take advantage of […]

The 5 P’s of Customer Experience and How It Can Help You Grow Your Business

Title:  The 5 P’s of Customer Experience and How It Can Help You Grow Your Business  Track:  The Customer Experience Date/Time:  Tuesday April 5th – 3:00pm to 3:50pm Room: Bonaire 1 Presenter: Chris Echevarria As consumers we are well aware of the companies that provide such an amazing Customer Experience (CX) that customers pre-buy, buy sight-unseen, […]

PANEL – Is There Such a Thing as the Perfect Customer Experience?

Title:  PANEL – Is There Such a Thing as the Perfect Customer Experience? Track:  The Customer Experience Date/Time:  Tuesday April 5th – 3:00pm to 3:50pm Room: Bonaire 7 Moderator: Scott Baker Panelists: Micah Byrd,  Patrick Kehoe,  Jerry Lazarus,  David Stabel Every company wants happy customers but is it possible to put together the perfect set of […]

Electronic Document (BOK): Document Objects

Title:  Electronic Document (BOK): Document Objects  Track:  Fundamentals Date/Time:  Tuesday April 5th – 2:00pm to 2:50pm Room: Bonaire 5 Presenter: Bill Broddy, M-EDP All customer communication documents are assembled from a series of predefined objects, such as fonts, photos, vector-graphics, barcodes, scanned images, and structured text blocks. When these are constructed correctly, documents can be rendered […]

Audit & Compliance: What You Need to Know

Title:  Audit & Compliance: What You Need to Know  Track:  For Executive Eyes Only Date/Time:  Tuesday April 5th – 2:00pm to 2:50pm Room: Bonaire 4 Presenter: Brad Lyons and Eric Radcliffe We know you hear the words SOC 1, SOC 2, PCI, and HIPAA: Attend this session and we will uncover the compliance mystery. Attendee Takeaways: […]

5 Ways to Maximize Your Reach for Social Media Success

Title:  5 Ways to Maximize Your Reach for Social Media Success  Track:  Distribution Date/Time:  Tuesday April 5th – 2:00pm to 2:50pm Room: Bonaire 3 Presenter: Deborah Corn, PrintMediaCentr In 2016, being on social media is no longer enough. To break through the noise, marketers and businesses must target and locate a relevant audience, and create engagement […]

Case Study: A Successful Electric Bill Redesign Using the LUNA Philosophy

Title:  Case Study: A Successful Electric Bill Redesign Using the LUNA Philosophy  Track:  All Things Data Date/Time:  Tuesday April 5th – 2:00pm to 2:50pm Room: Bonaire 2 Presenter: Denise Fundis and Robert Linsky When Westar Energy was thinking of redesigning their energy bill, they went to some experts for help. From start to finish, a successful […]

Omni Channel: It’s More than Just Electronic Versus Print

Title:  Omni Channel: It’s More than Just Electronic Versus Print Track:  The Customer Experience Date/Time:  Tuesday April 5th – 2:00pm to 2:50pm Room: Bonaire 1 Presenter: Scott Baker, Crawford Technologies There is one source for the truth when creating Omni-Channel distribution, and that is the print stream. This session will review the components, content and methods […]