Xploration 2016

Enterprise Mobility in 2016: Five Make or Break Decisions

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Title:   Enterprise Mobility in 2016: Five Make or Break Decisions
Track:  For Executive Eyes Only
Date/Time:  Wednesday April 6th – 10:30am to 11:20am
Room: Bonaire 4
Presenter: Matthew Terry

Join this session to learn about the top mobility trends and challenges that IT leaders must address in 2016. We’ll cover 5 critical questions that will influence the success of your mobility strategy.

Key topics include:

  1. Experience 1st design.
  2. Rapid mobile app development.
  3. Mobile-optimized middleware.
  4. Agile production management processes.
  5. Standardized security and governance models.
Xploration 2016

The Next Generation of Transaction Printing: 3D Printing?

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Title:   The Next Generation of Transaction Printing: 3D Printing? 
Track:  Distribution
Date/Time:  Wednesday April 6th – 10:30am to 11:20am
Room: Bonaire 3
Presenter: Donald Scrima, M-EDP

This session will provide visionary insight into how 3D print could integrate into transaction printing, offering new possibilities of integrating the 3D world with 2D print.

Attendee Takeaways:

  1. We’ll discuss continuous high speed 3D printing.
  2. Learn where technology is today and what we might see over the next 10 years.

Does Your Management System ADF Show a Full Picture or Just a Few Puzzle Pieces?

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Title:   Does Your Management System ADF Show a Full Picture or Just a Few Puzzle Pieces?
Track:  Systems Controls
Date/Time:  Wednesday April 6th – 10:30am to 11:20am
Room: Bonaire 2
Presenter: Scott Mulkey

One gear does not make an engine. Many systems identified as a management system perform a single task very well. For a management system to continue to provide relevance to an organization, it must continuously be maintained and support an end-to-end view or the investment will lose value and create only risk. During this session we will review critical aspects of a management system ADF workflow, the value proposition, and the risk mitigation resolved per workflow step for an enterprise and in-house operation. We will also review software roadmap updates to consider as part of an organization’s adoption of an omni-channel implementation.

Attendee Takeaways:

No two Management Systems or ADFs are alike. Nor should they be, as customer communication businesses are all unique. But a true management system will focus across multiple steps in a workflow process and not rely on a single step or two to represent management and control of communications.

  1. Let’s review common workflows and critical steps for a management system from the perspective of:
  2. An enterprises with multiple extended operation suppliers.
  3. An in-house operation with multiple distribution channels.
  4. Identify new requirements and stories to be developed in support of your Omni-Channel Transformation project.

Highlights From Annual Customer Engagement Technologies Research

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Title:   Highlights From Annual Customer Engagement Technologies Research
Track:  Evolving Trends
Date/Time:  Wednesday April 6th – 10:30am to 11:20am
Room: Bonaire 1
Presenter: David Stabel

New technology innovations are disrupting the traditional customer communications space forcing organizations to put the customer in the center of their customer communications strategy. This shift has major implications for CCM. InfoTrends continues to track these and other dynamics through its Annual State of the Customer Engagement Technologies annual research. Attend this session to learn from InfoTrends about key trends and developments in the CCM space.

Attendee Takeaways:

  1. The CCM space is evolving towards Customer Engagement as customer centricity and new technologies pressure organizations.
  2. As a consequence, CCM needs to redefine itself an adapt to new levels of customer communications.
Xploration 2016

PANEL – Can’t Sleep? You Must be an Executive!

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Title:  PANEL – Can’t Sleep? You Must be an Executive!
Track:  For Executive Eyes Only
Date/Time:  Wednesday April 6th – 10:30am to 11:20am
Room: Bonaire 7
Moderator: Paul Carman
Panelists: Dan Adler,  Bill Contessa,  Goossen de Bruin,  Enrico Parodi

Today’s executives are faced with a myriad of issues due to the internet, government regulation and technology. Data breaches and compliance requirements have significantly increased the liability and cost to companies. Millennials continue to change the face of the workforce, embracing technology and defying the traditional workplace. Mergers and acquisitions change not only the face but the culture of companies. Our panel of executives will share the things that keep them up at night as well as their thoughts on how executives can get a good night’s sleep.

Xploration 2016

Electronic Document (BOK): Archiving & Electronic Delivery to Web and Mobile

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Title:   Electronic Document (BOK): Archiving & Electronic Delivery to Web and Mobile
Track:  Fundamentals
Date/Time:  Wednesday April 6th – 9:30am to 10:20am
Room: Bonaire 5
Presenter: Bill Broddy, M-EDP

As we move transaction documents from ‘print and physically deliver’ to ‘electronic presentation,’ we need to preserve all of the evidentiary aspects of the earlier environment. Does the delivered document’s electronic structure have proof of authorship and time-of-issue? Is the document tamperproof? Can the issuer prove receipt? Can the recipient use the document without any encumbrances from the issuer?  Most national and state governments and courts require these to be in place under their civil codes or rules of evidence.

In addition, copies of record must be kept of any client correspondence, whether physically or electronically delivered.

This session will explain the different type of electronic formats and delivery protocols. It will also look at the emerging evidentiary rules and how well different electronic formats comply.

Attendee Takeaways:  Understand the different formats and how they stack up to the new rules for legally acceptable electronic documents.

Crafting Your Personal Brand: Tips for Today’s Generation of Job Seekers

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Title:  Crafting Your Personal Brand: Tips for Today’s Generation of Job Seekers 
Track:  Career Development
Date/Time:  Wednesday April 6th – 8:30am to 9:20am
Room: Bonaire 6
Presenter: Joanne Gore

Are you a recent graduate trying to get noticed? Are you an industry veteran seeking new opportunities? Are you considering a career shift? Regardless of your motivation, today’s generation of job seekers needs more than a resumé and a job board. This session goes beyond the resumé with tips to successfully navigate today’s career landscape including:

  • Crafting your personal “elevator pitch.”
    • How much social is too much?
    • Growing your network.

Attendee Takeaways:

  1. Learn how to market yourself, whether you’re a recent graduate or an industry veteran.
  2. Understand the role social media plays in your career path.
Xploration 2016

Electronic Document (BOK): Presentation Management

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Title:  Electronic Document (BOK): Presentation Management 
Track:  Fundamentals
Date/Time:  Wednesday April 6th – 8:30am to 9:20am
Room: Bonaire 5
Presenter: Bill Broddy, M-EDP

Without workflow, you cannot accurately and securely produce transaction documents. It is critical that each document be tracked through the process, and that errors be immediately identified and remedied.

This session will explain how print files, and printing systems are managed. It will cover the fundamentals of print job profiling, production management, error recovering, and unit tracking.

Attendee Takeaways:   Learn what needs to be part of a compliant production workflow, how to evaluate its components and what to look for as you develop and update your systems.

Xploration 2016

Generational Changes and Motivating Millennials

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Title:  Generational Changes and Motivating Millennials
Track:  For Executive Eyes Only
Date/Time:  Wednesday April 6th – 8:30am to 9:20am
Room: Bonaire 4
Presenter: Patrick Kehoe

Learn how to better serve this important segment of your customer base to drive loyalty and revenue. This unique customer segment does not like delays or counterproductive processes so it is important to communicate with them, and answer their questions according to their preferred method of communication. The need for being able to deliver services and responses instantly (text, portal) and share more sophisticated, user-friendly documents across channels are some of most important ways to improve customer communication with this group.

Attendee Takeaways:

  1. Understand characteristics of millennials and how to best conduct business with them.
  2. Learn the importance of the customer experience, its impact on customer loyalty and how to ensure you are reaching millennials in the channels they prefer.
Xploration 2016

Customer Engagement by Choice

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Title:  Customer Engagement by Choice 
Track:  Distribution
Date/Time:  Wednesday April 6th – 8:30am to 9:20am
Room: Bonaire 3
Presenter: Alderano Fileni,  Lois Ritarossi

 

Hear the success story of a Brazilian financial services client that evolved their print mail application with multi-channel and consumer choice options to drive customer engagement and cross sell opportunities. Collaboration between sales, marketing, technical and production teams enabled this client to deploy outside the box and have an impact on customer engagement. Hear effective strategies for internal and external strategic alignment to launch new applications.

Attendee Takeaways:

  1. Learn how to deploy multi-channel strategies for print, mobile and SMS.
  2. Learn how to measure customer engagement activities by providing choice and a tracking platform.