Title:   Adopting Mobile Technology to Drive Customer Communication
Track:  The Customer Experience
Date/Time:  Wednesday April 6^th – 3:00pm to 3:50pm
Room: Bonaire 6
Presenter: Andrew Hellard

The future of business is digital and the adoption of mobile technology is driving customer communication. The challenge for organizations is the ability to create and deliver a consistent, compliant experience across content, communication channels and devices.

Attendee Takeaways:

1. Gain insight on end-to-end digital processes that meet customer expectations for convenience and mobility.
2. Understand how businesses can keep communications compliant and consistent across any channel.
3. Learn how to mobilize business processes without increasing design costs or creating compliance nightmares.

Title:  Mailing in a Secure World
Track:  For Executive Eyes Only
Date/Time:  Wednesday April 6^th – 3:00pm to 3:50pm
Room: Bonaire 4
Presenter: Glen Swyers

Is my data safe? Am I really liable for a data breach? If you’ve asked yourself these questions, this workshop is for you. Data security is quickly becoming one of the most important elements of a successful mailing operation. This industry partner offers mailing services in one of the larger financial centers in the world. This workshop will offer real stories from the front lines.

Attendee Takeaways:

1. Data Security is no longer an optional item.
2. It takes more than IT to execute.
3. The important thing is to start.

Title:  Build, Buy or Augment Your CCM Monitoring System? 
Track:  Systems Controls
Date/Time:  Wednesday April 6^th – 3:00pm to 3:50pm
Room: Bonaire 2
Presenter: Paul Abdool, EDP and Dana Julian

Service bureaus, marketing service providers and in-plant operations have put controls in place to run their businesses, but now most want to take it to the next level because of increasing regulations and audits. This presentation will discuss the question, “What do you do now?”

Attendee Takeaways:

1. Learn about the CCM monitoring challenges that document factories are experiencing…even if one has already been built.
2. Understand the concept of fast data and its importance.
3. Learn how you can calculate returns on your monitoring system investments.

Title:  PANEL – I Have Content. Now What?
Track:  Distribution
Date/Time:  Wednesday April 6^th – 3:00pm to 3:50pm
Room: Bonaire 7
Moderator: Mike Porter
Panelists: Steve Falk,  Sheri Jammallo,  Markus Kleiber,  Kurt Konow

As new technology emerges and more channels become available the distribution of information and content becomes more complex. We know we live in a multi-channel world, but what advantages do the different distribution channels have over one another? Will omni-channel communications necessitate support across all channels? How do multi-channel and omni-channel differ? Is it time to think differently? Our panel will discuss the various distribution channels, what technologies and processes are relevant and which ones may have run their course.

Title:  Electronic Document (BOK): Inserting Technologies
Track:  Fundamentals
Date/Time:  Wednesday April 6^th – 2:00pm to 2:50pm
Room: Bonaire 5
Presenter: Bill Broddy, M-EDP

The most error-prone part of transaction document production is the insertion of the individual documents into envelopes or other packaging. Virtually all production errors (lost documents) take place either on the automated insertion system, or in manual (special handling) insertion processes. It is also where most privacy breeches take place.

This session will explain each of the function of each of the 8 – 10 devices integration into a high speed inserting ‘system.’ It also highlights the mechanical weaknesses of each. It will show why device-to-device piece tracking can immediately identify ‘mangled’ documents, and get replacement copies reproduced.

Attendee Takeaways:   Understand the complexity of the inserting process, and how to use tracking technology to avoid losing documents or causing privacy incidents.